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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Had ordered an item via the personal shopper a month ago and was told that the item had been despatched. I was lucky to come across Jane in customer service, who confirmed that the retailer could no longer deliver the item and she refunded my card as well. Jane followed up my case and came back to me with the necessary information and also did the refund as well. She was very professional
Excellent service.
This is not my first experience with forward2me. Their process is thorough and attentive. Customer support, in particular Aimee at the Lancashire warehouse, was very, very helpful in processing my last package. Thank you, Aimee!
Thank you for taking the time to share your feedback with us! We are delighted to hear that you have had positive experiences with our services, and we greatly appreciate your continued trust in forward2me.โค๏ธ
Excellent experience. Their packages are very well packaged. Price is fair enough. Customer service on the top level. I'm using this mailbox for around 7 years, no single issue.
Thank you so much for your wonderful feedback! We are delightened to hear about your excellent experience with our services over the past 7 years. It's fantastic to know that you find our packages well-packaged, our pricing fair, and our customer service top-notch.โค๏ธ
This is the second time I have been in contact with Jane.
She provides very efficient and pleasant assistance, answering all my questions and guiding me well through the various actions I needed to take.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.โค๏ธ
A very convenient service for ordering from UK websites and online stores that don't deliver to France. The customer service is very responsive and open to ideas and improvements. Special thanks to Kat, Nica, and Joyce :)
Hi Duncan,
Thanks for the feedback! Our team strives to provide excellent customer service, and itโs wonderful to know that Kat, Nica, and Joyce made a positive impact on your experience.โค๏ธ
I ordered a package from uk to Canada.
I found that it took so long from when the package arrived at their warehouse to when I was able to request the package be forwarded to me - it was about 2/3 weeks. The package was a gift and it arrived too late unfortunately. Also I was only given one shipping option which was 89pounds which was over 200 Canadian. I also had to contact them several time to find out what was happening. They said they needed to wait a few weeks to see if there were any import fees from the original sender (it was an ores from the uk to the uk warehouse so not sure why the delay - there wouldn't be any charges since it wasn't imported). They also had to open the shipment and list the items individually which I then had to go in and specify what each item costs, then they had to repackage everything which seems like a waste of time. Unless they have some strange mail forwarding laws, they have a lot of room for improvement.
I have used other services such as shippsy which do much faster - only a day or two after they receive your item you can go in and pay a reasonable Canada post price to have it forwarded to you (around 10-20$ cad). They have an option to upload you invoice and that has all pricing info etc they need. Overall much smoother experience.
Hi Jennifer,
Thanks for the feedback.
We understand that you ordered an item from Spain, which was shipped via UPS to our UK warehouse. Unfortunately, we do not have control over the delivery timeline of incoming goods to our warehouse. It is the responsibility of the seller or sender to ensure timely delivery to our facility. Packages coming from outside the UK may incur additional import duties. Therefore, we must hold these packages to ensure all fees are paid upfront before they can be released.
We do avised all customer if they are ordering goods in the EU, it would be best to use our Germany warehouse instead of the UK Warehouse to ensure that no payment of duties would incur. The requirement to open, list, and repackage items individually is part of our current process to comply with shipping regulations and ensure accurate declarations. However, we acknowledge that this process can be time-consuming and are exploring ways to make it more efficient.
We also noticed that you are shipping perfumes and they are classed as dangerous goods for shipping and we are only approved for shipping with DHL with additional surcharges. This surcharge is applied by DHL and we have no control over this fee. For a list of DHL surcharges please visit their website; http://www.dhl.co.uk/en/express/shipping/shipping_advice/surcharges.html
Kind regards,
Forward2me
Took care of any issue I had with package and had great communication when contacting me. Super helpful! Will use again for sure
Hi Fernando,
Thanks for the 5 star review, we appreciate your feedback. Many thanks!
Item delivery was as promised. There was quite some delay in consolidating my packages and the shipping costs were slightly higher than some of the forwarding services I use regularly from the US and other parts of Europe.
Hello Linda,
Thank you for taking the time to share your feedback with us regarding your recent experience with Forward 2 Me. We appreciate your honest review and your insights on how we can improve our service.
We're glad to hear that your item was delivered as promised, although we apologize for any delay in consolidating your packages. We understand the importance of efficiency and will certainly take steps to streamline our processes to ensure a smoother experience for you in the future.
Regarding shipping costs, we strive to offer competitive rates while maintaining the quality of our service. We understand that there may be fluctuations in pricing compared to other forwarding services, and we're committed to continually evaluating and adjusting our pricing structure to remain competitive in the market.
Your feedback is invaluable to us as we work to enhance our services and meet the needs of our customers more effectively. If there's anything specific you'd like to address or if you have any further suggestions, please don't hesitate to reach out to us.
Thank you once again for choosing Forward 2 Me, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Regilyn
I am a regular customer of Forward2me and are very satisfied with their service. Usually, it is easy to use and the shipping cost are very competitive. Their customer service is very friendly and usually answers quickly. And if problems occur, they are keen to solve them. For me, this is the best forwarding service that I have tried so far.
Hi Christian,
We greatly appreciate your loyalty as a regular customer and are delighted to know that you are generally very satisfied with our service.
It appears you frequently ship alcohol to Denmark. We have now automated the repacking and shipping process for alcohol shipments with our services.
Please note that customers no longer need to contact our Customer Experience team to request repacking, as we have automated this process for several countries. Moving forward, please continue to request combine and repack instead of using the contact form to avoid delays and incur any storage charges.
Thank you for your patience and understanding. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out to us.
Best regards,
Forward2me
The customer service is great and it's easy to use to receive and return shipments that can't come to our country. Thank you very much Jane.
Many thanks for the 5 star review for Janeโค๏ธ
This site is brilliant! Jane listens, she's bright and I enjoyed talking to her so that she could answer my questions and get everything sent on time. Thank you from the bottom of my heart Jane
Great customer services, Honey was helpful and kind, she solved my issue and answered to the email fast!
Thank you
Many thanks for the 5 star review for Honey. โค๏ธ
Will drive you my comments in nearly future, still I am very new to forward2me
Hi Ebrahim,
Thank you for your feedback! We're glad to hear that you're considering sharing your comments in the near future. We understand that navigating new services can sometimes be a learning curve, so if you have any questions or need assistance with anything related to forward2me, feel free to reach out.
We're here to help make your experience as smooth as possible!
You can order things that in your country never arrives and ship to a warehouse from forward2me, later they send to you. If have any questions, Joyce from customer service is the boss, she helped me a lot and she resolved my questions! Very happy to get a help to understand how to forward2me works ๐
Many thanks for the 5 star review for Joyceโค๏ธ
Great customer service. I had a communication with JOYCE from UK warehouse I got a prompt and comprehensive answers for my case.
Many thanks for the 5 star review for Joyceโค๏ธ
I was unfortunate to receive an additional gift (5ml vial of perfume) from the seller to me that now had caused my parcel to be declared as containing dangerous goods, which it originally isn't!
Luckily, kat was able to help save the day by getting the warehouse boys to help remove that vial of perfume and hence saving the day!
You're a wonder, kat!
Many thanks for the 5 star review for Katโค๏ธ
Hello Marina,
Thank you so much for your kind words and the fantastic 5-star rating! I'm thrilled to hear that you had a great experience with our communication and service. We always strive to be attentive and responsive to our customers' needs, and it's wonderful to know that our efforts were appreciated. If you ever need anything else, don't hesitate to reach out. We're here to help!
ๅฉ็จใซใใใไธๆ็นใใใใพใใใใUKใฎNicaใใใซๅฏพๅฟใใฆใใใ ใใ็กไบใซ่ปข้ใงใใพใใใ
ใใใใใๅฉ็จใใใฆใใใ ใใพใใ
Hi Naomi,
Many thanks for the 5 star review for Nicaโค๏ธ.
JOYCE guide me step by step in detail with my first purchase. The best costumer support I ever had.
Hi Armado,
Many thanks for the 5 star review for Joyceโค๏ธ
- Polite
- Constant communication
- Very flexible with requests
As a new person to this site, I found it not the easiest to navigate in respect of various steps to follow. My package somehow had the wrong address from the German retailer but luckily located by someone called Honey for which I gave a good review. I wasn't aware of the process for 'package in box' as this wasn't clear & only after watching a grainy video, I knew what to do. I had previously locked in a price with one of the couriers listed but in the end could not access this site. I checked with UPS for updates & was not aware that my package went to Poland which is why it took quite a while.
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- Sitejabberโs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lovelina,
Thank you for your feedback! We're glad to hear that Jane was able to assist you effectively. It's unfortunate that the retailer could no longer deliver the item, but we're pleased Jane ensured your refund was processed promptly and kept you informed throughout the process.