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From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Regilyn was excellent. We were live chatting and the connection was lost. 10 minutes later I got a phone call and she explained everything clearly! Excellent service. UK location.
The staff are very attentive (thank you Joyce) but the site lacks a few features. It would be good to be able to leave an editable 'note' about a product that has already been received, because unfortunately when products are declared as arriving, they are often badly identified and the references are then replaced by random things that make it very difficult to keep track of the products to be received...
Can't wait to see improvements in this area.
Hi Frederick,
Many thanks for the feedback. We're glad to learn that Joyce in particular is attentive. We appreciate your suggestion regarding the ability to leave an editable note about received products. We understand the importance of accurate product identification and tracking, and we acknowledge that there is room for improvement. Thank you for your patience and support. Many thanks!
Forward2me
Wir sind insgesamt sehr zufrieden und bedanken uns für die unkomplizierte Abwicklung unserer Bestellung
My purchase made within the UK arrived within days to Sydney Australia by DHL. Amazing service. Thank you!
Honey at the Germany warehouse was extremely helpful
"JOYCE and NICA," were super helpful and quick to respond awesome experience. Germany warehouse.
I accidentally sent DHL labels that had already been used in Ireland to the UK warehouse to return packages to Harrods. (These labels were already used in Ireland to send packages back to Harrods). DHL said that these labels would not have been able to be scanned twice. So they would not have picked up the packages from the UK warehouse. It was my mistake to send the incorrect labels, I admit that. But Forward2Me keeps telling me that the packages were delivered and to contact Harrods. Yes! The packages were picked up and delivered from Ireland. You can clearly see that on the DHL tracking. The packages were NOT picked up in the UK. This has been going on for 4 weeks! And about 20 emails back and forth. If they can't find the packages, let me know. But don't keep telling me they were delivered. If you started looking for the packages when I first contact you 4 weeks ago, you might have found them. Now I'm out HUNDREDS of pounds. Not helpful
Hi Kristen,
We sincerely apologize for the inconvenience and frustration you have experienced.
We understand that you accidentally sent previously used DHL labels from Ireland to our UK warehouse. We will immediately initiate a thorough investigation. We appreciate your patience and understanding.
Many thanks,
Forward2me
Accidentally sent DHL labels that had already been used in Ireland to the UK warehouse to return packages to Harrods. (These labels were already used in Ireland to send packages back to Harrods). DHL said that these labels would not have been able to be scanned twice. So they would not have picked up the packages from the UK warehouse. It was my mistake to send the incorrect labels, I admit that. But Forward2Me keeps telling me that the packages were delivered and to contact Harrods. Yes! The packages were picked up and delivered from Ireland. You can clearly see that on the DHL tracking. The packages were NOT picked up in the UK. This has been going on for 4 weeks! And about 20 emails back and forth. If the can't find the packages, let me know. But don't keep telling me they were delivered. If you started looking for the packages when I first contact you 4 weeks ago, you might have found them. Now I'm out HUNDREDS of pounds. Not helpful
Been professional and polite so far, can't wait to get my package forwarded.
First of all, I would like to thank Joyce for promptly responding to my queries and providing quick answers every time. When my parcel was lost, Joyce reassured me not to worry and that they would find it. Finally, Joyce did locate my parcel. Thank you so much, Joyce. In the future, whenever my parcels arrive at Forward2me, I would prefer to communicate with you.
Many thanks for the 5 star review for Joyce❤️
Forward2Me's customer service is excellent. The team specifically Joyce was responsive, helpful, and ensured my package arrived on time. Highly recommended!
Many thanks for the 5 star review for Joyce❤️
The site is easy to use and the support team is very helpful, especially the support team in England warehouse "regilyn" I am very happy and excited to ship with them
Many thanks for the 5 star review for Regilyn❤️
The processing of my package was super quick. Admirable service.
I recently had a challenging shipment and Regilyn from Forward2me went above and beyond to help me resolve the issues. They were incredibly helpful and everything went smoothly in the end. Absolutely recommend Forward2me, especially if you get Regilyn assisting you! 200% thumbs up!
Many thanks for the 5 star review for Regilyn❤️
I'm a happy customer of Forward2Me for about 2 years now - maybe over twenty shipments by now. F2Me solves a common problem I run into (as a collector of rare items, as opposed to someone buying new consumer good / fashions / electronics etc). Some private sellers will not ship internationally - I've noticed this particularly in Germany but also fairly commonly in the US, so I would not be able to buy without a local middleman.
For these situations I've used Forward2Me any number of times and the combination of the local country address reassures the sellers - and the ability to choose your inbound freight carriers is handy. I use DHL inbound from Germany or UPS from the United States and it operates like clockwork.
The F2Me team respond to email-based queries and have good support. I sometimes have to ask for special / extra padding around vintage tape recorders and such and they are responsive with this.
I've noticed that some other reviews of (freight forwarders in general not just F2Me) have questioned / complained sometimes about a higher freight cost. I'd point out you are not getting a "raw transport product" - you are getting a secure storage / forwarding solution on top of freight and a bunch of people helping you solve a problem. For my own perspective that's worth it to me to solve my unique challenge.
Hope this review is helpful to others
Hi Michael,
We appreciate your feedback on how our services have helped you solve a common problem in your line of work as a collector of rare items.
We also appreciate your kind words about our team's responsiveness to your queries and requests. We understand that special care may be required for certain items, and we're always happy to accommodate your needs.
Our service is designed to provide a secure and reliable solution for international shipping, which includes storage, handling, and forwarding of your items. We're glad that our customers recognize the value we bring to the table.
We hope that your review will be helpful to others who may be facing similar challenges.
Many thanks,
Forward2me
Since Brexit it's always difficult to bring goods from UK to Germany and unfortunately it's extremely expensive: For example a bottle of whisky with a Price from 70 GBP in UK causes costs to the amount of 139 EUR (116 GBP) because I've to pay double duties: UK and GERMAN VAT and alc. TAX! It's not possible to receive goods on a "Duty free" way. When you receive alcoholic goods it's always neccessary to repack, which further rises the costs! Besides these issues the service of forward2me is absolutely great: The automated communication on any step of the shipment process works easy, quick and exellent. It's easy to understand what I've to do to advance the process. So the duration of the delivery was quite short and the goods had been repacked perfect.
I'm very satisfied with forward2me but my wish would be, that they will offer a "Duty Free"- solution.
Gunther
Hi Gunther,
We truly appreciate your understanding of the challenges posed by Brexit and the associated increase in costs for importing goods from the UK to Germany. We understand that the double duties and taxes can significantly impact the overall cost of your purchases, especially for items such as alcohol.
Regretfully, since the destination country levies these fees, we are unable to offer any duty-free options.
However, as a new feature available to customers shipping exclusively with DHL services, you can choose to purchase delivery duty paid services with our services.
If you have any further suggestions or feedback, please don't hesitate to let us know.
Many thanks,
Forward2me
Uses this type of service for the first time. Everything worked out has it should.
Really good tracking.
Will most likely use again when on need of a service like this.
I received my item quickly and it arrived safely as well! I am grateful for this service! Thank you so very much!
Very easy and user friendly. Will use again and I highly recommend. 💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕
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Many thanks for the 5 star review for Regilyn❤️