business logo of Forward2Me

Forward2MeReviews 2,094

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
How would you rate Forward2Me?
grey star
grey star
grey star
grey star
grey star

Forward2Me Reviews Summary

Forward2Me has a rating of 4.5 stars from 2,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.

service
158
value
96
shipping
93
returns
41
quality
84
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Ahmed Z.
Unfollow Ahmed Z.
Share Review
Report Review

A Very satisfied customer
November 17, 2025

You did a swift and efficient job. Professional, responsive and reliable. All my parcels were sent on time. No delays, no losses. Highly recommended.

Date of experience: November 7, 2025
A F. Forward2Me Rep
4 weeks ago

Ahmed, thank you so much for sharing your positive experience and acknowledging our efforts to deliver your parcels promptly and safely. It’s encouraging to know our professionalism and care have made a difference. We’re excited to serve you again whenever needed!

New Jersey
1 review
0 helpful votes
Follow K W.
Unfollow K W.
Share Review
Report Review

Forwarding service works (though some of the cheaper shipping options seem to be un available) and all 3 orders have be slightly damaged in some way 2 books had knife marks from someone opening a package carelessly, and another 2 orders were packaged poorly and arrived with products with dented corners.

Date of experience: November 6, 2025
New York
1 review
0 helpful votes
Follow Ronald T.
Unfollow Ronald T.
Share Review
Report Review

Forward2me UK
November 15, 2025

The service is amazing. Everyone i have spoken to has been so helpful in any questions i have especially Joyce. The warehouse is located in Preston, Lancashire. I have order about 5 times from the UK. I live in the US and transactions have been excellent.

Date of experience: November 5, 2025
A F. Forward2Me Rep
1 month ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Egypt
1 review
0 helpful votes
Follow Mohamed S.
Unfollow Mohamed S.
Share Review
Report Review

UK warehouse satisfactory
November 14, 2025

UK warehouse are super friendly and cooperative trying their best to make your experience as smooth as possible all the love and appreciation to them and to Jhe in specific

Date of experience: November 4, 2025
A F. Forward2Me Rep
1 month ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️

Norway
1 review
0 helpful votes
Follow Andreas L.
Unfollow Andreas L.
Share Review
Report Review

Works great
November 13, 2025

Great assistence from Jamie. Will use again. This service always seems to work flawless. Thank you very much and see you again.

Date of experience: November 3, 2025
A F. Forward2Me Rep
1 month ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️

GB
1 review
0 helpful votes
Follow Ali R.
Unfollow Ali R.
Share Review
Report Review

Quick, reliable and well priced :)
November 10, 2025

I've used Forward2me as my Japan forwarding address for at least 2 years. They process my Kpop & stationery items within 24 hours. The shipping price is very reasonable and my box is delivered to me in the UK within 2-3 days. I'm so happy with the service :)

Date of experience: October 27, 2025
A F. Forward2Me Rep
1 month ago

Ali, thank you so much for your fantastic feedback and your trust over the past two years. We're thrilled to hear our speedy processing and reasonable shipping keep you happy, and we're committed to continuously delivering that reliability every time. If there's ever any way we'd support your deliveries even better, please reach out anytime!

New York
1 review
0 helpful votes
Follow saeah b.
Unfollow saeah b.
Share Review
Report Review

JOYCE@customer Service UK
November 9, 2025

FORWARD2ME (International Forwarding service) I can say that my Customer service experience with JOYCE at the UK location was great! Very prompt and helpful response on the WhatsApp app.

Date of experience: October 30, 2025
A F. Forward2Me Rep
1 month ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

California
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Great service that made it so easy!
November 9, 2025

I found wallpaper in England selling for 1/3 of what it was at Pottery Barn, William Sonoma, Perigold, and other US sites. I purchased it from a website in England, and had it sent to "forward to me" and it was forwarded to me in the US for about $60. I saved hundreds of dollars!

Date of experience: October 30, 2025
A F. Forward2Me Rep
1 month ago

Thank you so much for sharing your experience, Linda! We're glad we could help make your unlucky wallpaper deal a successful find, and we look forward to assisting with easier and cost-effective shipping solutions on your next purchase.

Norway
1 review
0 helpful votes
Follow Erik EE E.
Unfollow Erik EE E.
Share Review
Report Review

Power bank
November 8, 2025

Very pleased with the service. Both the cost of parcel forwarding, the time it took for the shipment to arrive and the experience with support during the process.

Date of experience: October 20, 2025
A F. Forward2Me Rep
1 month ago

Thank you, Erik, for sharing your experience with our service. We're glad you found the cost reasonable, the shipping time satisfactory, and our support helpful throughout your shipment process. Your feedback helps us continue to improve and serve you better.

France
1 review
0 helpful votes
Follow kelly n.
Unfollow kelly n.
Share Review
Report Review

Service efficace
November 7, 2025

Service efficace malgré parfois le temps d'attente pour les réponses. Il suffit de relancer et ils sont là. Merci Je recommandes évidement ce service :)

Date of experience: October 28, 2025
A F. Forward2Me Rep
1 month ago

Merci beaucoup pour votre retour positif, Kelly! Nous sommes ravis que le service ait été efficace et prenons en compte votre remarque sur les délais. À très bientôt, et encore merci pour votre confiance!

Germany
1 review
0 helpful votes
Follow Dina A.
Unfollow Dina A.
Share Review
Report Review

Great service!
November 6, 2025

This was a very uncomplicated and pleasant experience of a service. Simply use the address that is given and the shopping goes smoothly. The shipping was quite fast too.:-)

Date of experience: October 27, 2025
Austria
1 review
0 helpful votes
Follow Harald K.
Unfollow Harald K.
Share Review
Report Review

First Try
November 6, 2025

I have used forward2 me for the very first time, and everything worked well. It was easy to handle and I have been informed automatically for every important step.

Date of experience: October 27, 2025
A F. Forward2Me Rep
1 month ago

Hi Harald, thank you for sharing your first experience with us. We're glad to hear that everything was straightforward and that our update system kept you informed along the way. We truly appreciate your feedback and look forward to assisting you again in the future.

Thailand
1 review
0 helpful votes
Follow SOMNUEK Y.
Unfollow SOMNUEK Y.
Share Review
Report Review

There seems to be an issue where the system automatically moves parcels into the **Combine and Repack** process even though we did not request this service. In some cases, the system also classifies items as **hazardous materials**, even when they are not — for example, **automotive shock absorbers**, which are normally allowed for international shipping without restriction. Carriers such as **FedEx** and **DHL** are able to ship these items without any problem or special declaration.

Date of experience: October 24, 2025
A F. Forward2Me Rep
1 month ago

Thanks for the feedback.

Shock absorbers are sometimes classified as hazardous materials because they can contain compressed gas or oil under pressure, which poses a potential risk of leakage, combustion, or explosion during air transport. Even though many models are safe and meet carrier requirements, our system automatically flags them as hazardous out of caution and in accordance with international shipping regulations such as IATA Dangerous Goods Regulations.

We are currently investigating why the system is automatically moving certain parcels into the Combine and Repack process even when this service has not been requested.

Mexico
1 review
0 helpful votes
Follow Jose V.
Unfollow Jose V.
Share Review
Report Review

Excelente servicio
October 31, 2025

Es la primera vez que utilizo el servicio, todo salió de forma correcta, recibí actualización en el envío, trayecto y en el ingreso ya en el país con la paquetería local, cumplió mis expectativas.

Date of experience: October 21, 2025
Greece
1 review
0 helpful votes
Follow Georgios S.
Unfollow Georgios S.
Share Review
Report Review

Excellent Service from Joyce
October 31, 2025

I received excellent service from Joyce, who was very helpful and friendly in assisting me with everything I needed. Thank you so much!

Date of experience: October 21, 2025
Viet Nam
1 review
0 helpful votes
Follow Anthony L.
Unfollow Anthony L.
Share Review
Report Review

Simple process, packet received
October 31, 2025

Smooth and fast experience. 4 not five because it was slightly more costly than the estimation on the site. All good otherwise. That was from UK to Sweden

Date of experience: October 21, 2025
California
1 review
0 helpful votes
Follow Rob B.
Unfollow Rob B.
Share Review
Report Review

The right option
October 30, 2025

Service and communication on point I already got my package from London and the one from Japan arrives tomorrow. Looking forward to keep using this service

Date of experience: October 20, 2025
Ireland
1 review
0 helpful votes
Follow Al L.
Unfollow Al L.
Share Review
Report Review

Very Inconsistent Service
October 30, 2025

Based on several US and UK uses of Forward2Me; the service provided is very inconsistent. Forward2Me's determination on requirement for repackaging depends largely on the individual who processes the package. Optimized-for-safety packaging provided varied significantly (from: very good, to basic, to rather poor for cost charged). Camera auto-recognition of tracked items failed for approximately 35% of items. Uploaded invoices order-details were deleted for a number of items (no means to re-upload said despite being prompted to do so). Calculation of 'Duty' at checkout hasn't been correct. Item descriptions and HS codes assigned by Forward2Me haven't always been correct and resulted in additional costs (Taxes/Duties) on the buyer.

Date of experience: October 20, 2025
California
1 review
0 helpful votes
Follow Julio C.
Unfollow Julio C.
Share Review
Report Review

Amazing service!
October 27, 2025

They got me my package within days of receiving it with no difficulties. This forwarding company must be the one to use. I know I am!

Date of experience: October 10, 2025
A F. Forward2Me Rep
2 months ago

Many thanks for the 5 star review. 😊

Estonia
1 review
0 helpful votes
Follow Jaque C.
Unfollow Jaque C.
Share Review
Report Review

My experience
October 27, 2025

This was my first time using a package forwarding service which had me wondering how it would work out. Overall I had a great experience. After some initial confusion about having to pick re-packaging of my shipment twice(as it came in teo volumes) it sorted itself out by the end. I would have liked a more definite option to say I want to keep what was in my shipment in it's original packaging paper, but that is only a minor thing. Website and experience throughout was good. Would use the service again!

Date of experience: October 18, 2025
A F. Forward2Me Rep
2 months ago

Hi Jaque, thanks for sharing your experience and for your thoughtful feedback. We're glad to hear overall it was a great first time, and we appreciate your suggestions about packaging options as we strive to make things clearer and even better for next time. Looking forward to supporting your shipments again!