About the Business
Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy. Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.) Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we get new shipments in every week from Arcopedico, Taos, and Ziera and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet! So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!
Footwear etc. Reviews Summary
Footwear etc. has a rating of 4.8 stars from 737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and free shipping. Footwear etc. ranks 19th among Shoes sites.
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Footwear, etc. is my go to shoe store quality shoes, reasonable sales prices hassle free returns. I give them five stars.
I am a first time buyer. Good selection with good price. Shipping was timely and without an extra charge
Great shoe for my wider foot. Color goes with many outfits. The heels are just high enough for my more mature age too. Fast shipping.
Product delivered ahead of promised date. Exactly as advertised!
Shipping was quick, Birkenstock stone coin clogs were amazing!
The Birkenstock sandals sold out very quickly. The first pair I wanted to order had run out by the time I was able to log into the account. There was another pair of the same color that i ordered and found out the following day was oversold. They did honor that price for a similar pair, different color, but also ran out of another pair different color in which i was also interested.
Delivered on time. Good notification of delivery. I would order again through this website.
I was tired of buying shoes that were cheap but didn't quite work, so then I'd end up not wearing them. Shopping online helps me double and triple check that the shoes will match multiple outfits. I even traced my foot and measured it to make sure I got the right size. I ordered 4 pair and was happy with 3 of them--I received a prompt response to my email asking if the pair I wanted to return could just be hand delivered to a nearby Footwear etc store (yes, I can).
Perfect fit. Best price I could find. Arrived fast!
Excellent customer service
Had to send back for a larger size
The sneakers themselves ran a bit small, but I love how they look. I don't like how I have to pay to get them shipped back for an exchange.
This was a relatively easy shopping experience. Packaging was perfect, the product came new and untarnished, and most importantly, the boots fit!
Love the Sabrina's London flats. This is my 6th pair and they are great fit for anyone with foot issues.
Excellent. Great service and email updates
I highly recommend
Item was shipped promptly upon purchase and arrived next day.
Order was correct and arrived quickly. Shoes did not fit and I have sent them back, but no issue there so far. The box the shoes were in was badly worn. It was faded, appeared as if it had been crushed at some point and the corners of the lid were torn.
From past experience I am expecting no issues with the return.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members