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Footwear etc.Reviews 1,151

4.8

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and free shipping. Footwear etc. ranks 9th among Shoes sites.

service
106
value
563
shipping
563
returns
2
quality
572
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10,277 reviews

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California
1 review
1 helpful vote
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Product not at local Footwear Etc. store
May 23, 2024
Updated review

I wanted to purchase more MarcMarcs socks. I checked the Footwear Etc. website and saw they were available. I went to my local Footwear Etc. store and they were not in inventory. I was told they had all been moved to another store. I then ordered them online and had to pay shipping charges and I could not use my coupon for online purchases for non-sale items. The product did arrive quickly once I figured out I needed to purchase them online. Would suggest noting on your website which products are really only available online. This would save time and trouble.

Date of experience: May 13, 2024

Suggest adding Paypal as a payment option
April 10, 2020
Previous review

Suggest adding Paypal as a payment option. Very easy from customer perspective

Date of experience: April 10, 2020
Pennsylvania
1 review
0 helpful votes
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A rare find in this economy
May 22, 2024

Footwear etc followed my order from start to finish and made sure I was satisfied with my order.

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Excellent customer service
May 21, 2024
Updated review

Mark, the sales Associate at footwear, etc., in San Mateo was very attentive. We talked about plantar fasciitis. What type of shoe was best And whether or not to use insoles. He was very helpful. I would recommend and have recommended the store to multiple people because of the great customer service they give you don't find that in the mall shoe stores.

Date of experience: May 10, 2024

Only shop Footwear Etc
April 29, 2023
Previous review

Only shop Footwear Etc

Date of experience: April 29, 2023
California
1 review
0 helpful votes
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Fast delivery. Great service.
May 19, 2024

Online delivery efficient and staff at local store were extremely helpful.

Date of experience: May 9, 2024
Arizona
1 review
0 helpful votes
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Overall Great!
May 17, 2024

I had a great experience with delivery time and product sizing. Thank you!

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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Great prices and quick delivery
May 17, 2024

Easy to shop site that provides great customer service on delivery updates, rewards and selection of products.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Fast and Easy
May 17, 2024

Great! Footwear made available great choices/selection made the ordering easy and hassle free.

Date of experience: May 7, 2024
California
2 reviews
0 helpful votes
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Ordered online picked up in store but was told by salesperson to try it on. Glad I did because it was the wrong size and they pulled a better fitting pair from stock and changed my order for me to get the correct size for me.

Date of experience: May 5, 2024
Florida
1 review
0 helpful votes
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Pleased
May 15, 2024

Looking for the Pikolinos, and so glad I found this site! Great products at good deals, and the communication was great!

Date of experience: May 5, 2024
Pennsylvania
1 review
0 helpful votes
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Shoes in stock
May 15, 2024

I had been looking for a white canvas sneaker. Footwear etc had the Taos style I was looking for in a wide width (which is super hard to find). They shipped almost immediately. Delivery was delayed 2 days because of a train accident but not any fault of this company. I'm pretty please with my experience

Date of experience: May 5, 2024
Arizona
1 review
0 helpful votes
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Having difficulty processing return! I emailed you noting you have my old email address and called and have not rec'd a response to either vm or E-mailj

Footwear etc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2024
Pennsylvania
1 review
0 helpful votes
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Good
May 8, 2024

Easy to find the shoes on the site and shopping was pretty fast. I recommend.

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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Such a speedy delivery
May 7, 2024

I ordered it in the morning and the shoes were delivered in the afternoon

Date of experience: April 25, 2024
Iowa
1 review
0 helpful votes
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Great service and product
May 7, 2024

Easy to order, and communication great.
Product is just as described.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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I was looking for some specific Aetrex styles and this store had the styles I wanted for the best prices and I prefer to shop local or small businesses instead of the huge "jungle" site. I live in Nebraska but these came pretty fast and were nicely packaged with a personally signed note thanking me for my order.

Date of experience: April 22, 2024
Tennessee
1 review
0 helpful votes
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Amazing in every aspect
May 7, 2024

Great product just like my 1st pair, wonderful quality and my last pair lasted 5 years! So for the price to me that's a win win! Very comfortable and I'm a nurse on my feet soo when I tell you they are great they are

Date of experience: April 22, 2024
Puerto Rico
1 review
0 helpful votes
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The best Hoka Bondi 7 ever
April 27, 2024

I have lots of foot issues & these are great for not only running! Power walking or just walking around daily!

Date of experience: April 17, 2024
California
1 review
0 helpful votes
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Great store!
April 26, 2024

I returned the boots at the store. Easy, quick. Perfect service.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Love footwear etc!
April 17, 2024

I've been ordering from Footwear etc for nearly 15 years. I love their service, selection, and rewards program.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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It was easy to shop but they don't have all the sizes and the wide or ww... they should have it all for everybody

Date of experience: April 5, 2024