About the Business
Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy. Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.) Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we get new shipments in every week from Arcopedico, Taos, and Ziera and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet! So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!
Footwear etc. Reviews Summary
Footwear etc. has a rating of 4.8 stars from 737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and free shipping. Footwear etc. ranks 19th among Shoes sites.
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Excellent service, great inventory of products and they stay in touch regarding status of your order, a huge plus!
Website is easy to use and shipping was fast, even though it was a major holiday.
Quick response and what I asked for. Good quality and attractive.
It was very easy to order online and have the shoes delivered to the store for pickup.
Shopped online, due to it being the Holidays sizes were limited.
Only Footwear, Etc. had the size and color I wanted. The shoes arrived in two days. Very happy and will definitely order from them again.
I searched for my size and brand of shoe and it came up as available for sale at a very reasonable price - and miraculously, they only had my exact size. What luck! Only, they emailed me the next day and told me they are sorry, but they don't have this model in stock after all. Would I like to apply my credit towards another model? While they did immediately refund my money as requested, they still show up in my search for that model and size shoe.
I was able to find a great pair of Johnston and Murphy shoes below market price!
My experience was fine! I was looking for a certain color and this was where I found it! I went for an actual fitting for hokas and everyone at work raves about them! Well I wore them 9 hours at work and now have blister on back of each heal
Found exactly what I wanted and it arrived quickly.
My order through anpother vendor was cancelled, so I Googled the tote bag and found you offered at the same price. Unfortunately, a day later, my wife found that same bag from another vendor on sale at 25% off.
Beautiful color, great quality, very comfortable! Love them!
They are so comfortable. I love them. This is my 3 pair.
I was happy to find these shoes in stock, since they were out of stock most places I looked. The shoes are awesome, cute, comfortable, warm, and true to size...but they took 19 days to arrive! I do live in Alaska but USPS has flat rate to Alaska that arrives within a week, year round. When I contacted the seller they told me shipping to Alaska could take up to 14 days. Of course it can...but does it usually? (No!) I've been up here 23 years and buy stuff online all the time, I know how long it takes for stuff to arrive. 19 days is too long, and is way outside the normal time. I think they used one of those partner shipping methods, where it starts out with UPS and transfers to USPS so maybe that's why it took an eternity to arrive. Other than that, totally happy with my purchase!
But must of my experience is at the Willow glen store on Lincoln Ave San Jose CA. That store has the must experience helpful employees I have purchased over Thousand dollars this year I enjoy there company great store staff.
Love all my purchases with footwear etc. The Willow Glen store employees are very very knowledgeable and helpful
I have used this many times from your store. Would not use any other product.
Ordered this item and it arrived the next day! I was so pleased!
I have to do a return I hope it's as easy a quick as the order process and delivery was.
It was a very easy process and they delivered very quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members