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Footwear etc.Reviews 736

4.8

About the Business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy. Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.) Additionally, we never stop searching for the most comfortable and fashionable footwear from around the world -- so you don't have to! For example, we get new shipments in every week from Arcopedico, Taos, and Ziera and we explore the latest, greatest brands such as Hoka One One. Plus, our wide assortments of styles from brands like Dansko, Naot, Clarks, New Balance, Mephisto, and Birkenstock are often better than what even the original manufacturer sites has to offer. For these (and many more) reasons, we've managed to make hundreds of thousands of feet... happy feet! So what are you waiting for? Shop online, in-stores, or even by phone. Our shoppers enjoy the best footwear assortment combined with our award-winning customer service. If you happen to be near one of our retail locations, stop in to say hello! Our helpful and courteous sales staff will get you measured, answer any questions you may have, and offer their best recommendations. Thanks again for stopping by!


footwearetc.com
Founded in 1986
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and free shipping. Footwear etc. ranks 19th among Shoes sites.

service
79
value
566
shipping
566
returns
2
quality
575
This company responds to reviews on average within 0 days

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10,007 reviews
California
1 review
0 helpful votes
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Tried sneakers on but zippers do NOT work! Also color is described as blue but appears to be black so am returning them!

Date of experience: March 29, 2024

Was unable to get code late last might!
June 11, 2023
Previous review

Was unable to get code late last might!

Date of experience: June 11, 2023
North Carolina
1 review
0 helpful votes
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Great buys on this site!
April 5, 2024

I bought the hobo small body crossover bag which I love.

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Smooth purchase and delivery
March 31, 2024

Easy to order and to purchase items online. Products were as described. Delivery was quick.

Date of experience: March 21, 2024
Maine
1 review
0 helpful votes
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Great experience
March 26, 2024

Love the personal touch, the careful packaging and communication about delivery expectations

Date of experience: March 16, 2024
Minnesota
2 reviews
0 helpful votes
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Very positive experience.
March 23, 2024

Thought I was getting a unlined boot. Not sure if it was stated. I want these boot for an African safari.

Date of experience: March 13, 2024
New York
1 review
0 helpful votes
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Great
March 9, 2024

I like the sneakers I ordered, and was quick shipping!

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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You need these shoes…
March 9, 2024

Footwear was a great sight, easy to use, fast delivery

Date of experience: March 9, 2024
Wisconsin
1 review
0 helpful votes
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Poor Communication
March 15, 2024

If you want the wrong size shoe, no response from company and no refund despite using UPS return label, this is the company for you.

Date of experience: March 5, 2024
Washington
1 review
0 helpful votes
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I'm not sure
March 10, 2024

I don't normally shop online. I heard about hokas and wanted to buy a pair. I live in Ephrata, Washington, a very small town, so I had to order this online. My son ordered them online for me because I am not an online shopper normally. This is the first time I ever bought a pair of shoes online. I ordered the wide pair because normally I buy shoes on the wider size. I think they are almost too wide for me, but I have already wore them out and about so I feel I cannot return them. If I ever buy Hokas again I will not buy them quite so wide. I chose this brand because a friend of mine had a bunion removed. The doctor told her this is a good brand. I am 51 years old and feel that it is important that we take care of our feet. Our feet have to carry us. As far as the timeliness, my shoes were delivered in a good timeframe, and I got what I ordered. Therefore, I am pleased with this company and my purchase except I think I chose a pair one size 2 wide. That's on me and not you. Shopping online is a brand new experience for me.

Date of experience: February 29, 2024
Colorado
2 reviews
0 helpful votes
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Great prices
February 29, 2024

Got two pairs of shoes for much less than I would have paid elsewhere

Date of experience: February 29, 2024
Maryland
1 review
0 helpful votes
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Satisfied with product
February 27, 2024

Placed an order and everything went fine. I just received the shoes and have only tried them on and they appear to be comfortable but I have not worn them for any length of time. They are quality shoes but again I have not worn them outside yet.

Date of experience: February 27, 2024
Michigan
1 review
0 helpful votes
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Pretty sneakers!
February 23, 2024

Love this app! I had a positive experience! These are beautiful sneakers!

Date of experience: February 23, 2024
Mexico
1 review
0 helpful votes
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Excellent customer service
February 15, 2024

I reached out to Footwear etc. by calling their closest store, by ordering online and by asking a question through their website. Prompt, courteous and knowledgable responses all three times. The shoes are great and, no surprise, the box contained a personal note asking me to reach out if I had any questions.

Date of experience: February 15, 2024
New Hampshire
1 review
0 helpful votes
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This is a GOTTA HAVE!
February 12, 2024

I thought this can only be a sandal like all others. Once I received it and put it on my foot, I could not believe the instant relief and comfort it provided. If you are on your feet a lot and need comfort and relief from a hard days work, get these! I wear them in the morning around the house and at night when I get home from work. You will not regret it! I have never worn a sandal like this one EVER!

Date of experience: February 12, 2024
New York
1 review
0 helpful votes
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Love New Balance sneakers
February 10, 2024
Updated review

I love doing business with you and I love your sneakers. They are perfect for people who have knee replacements.

Date of experience: February 10, 2024

Good service
September 23, 2023
Previous review

Good service

Date of experience: September 23, 2023
Virginia
1 review
0 helpful votes
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Shoes for Bunions
January 19, 2024

Not only does Footwear etc have good prices, the shoes are comfortable. The Revere Naples shoes are comfortable even if you have bunions since they have stretch uppers.

Date of experience: January 19, 2024
Arizona
1 review
0 helpful votes
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Comfortable
January 6, 2024

Remonte sandals are so comfortable. All the adjustments this sandal offers makes it a customized fit.

Date of experience: January 6, 2024
Washington
1 review
0 helpful votes
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Super fast shipping, excellent customer service
January 4, 2024

I ordered my shoes on a Tuesday, and they arrived at my door on Thursday!

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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Boots don't fit.
January 4, 2024

I have a high arch. I was excited to see that this boot has 2 zippers. I thought that feature would increase my chances of getting the boot on my foot. Unfortunately one of the zippers is only decorative. I can't get the boot over my arch. I could probably force my foot into the boot, but I don't want to struggle with my boots.

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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Service, inventory and shipping
December 28, 2023

Excellent service, great inventory of products and they stay in touch regarding status of your order, a huge plus!

Date of experience: December 28, 2023