business logo of Footwear etc.

Footwear etc.

Overview

Footwear etc. has a rating of 4.8 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, free shipping and fast delivery. Footwear etc. ranks 13th among Shoes sites.

service
71
value
569
shipping
569
returns
2
quality
578
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9,793 reviews
How would you rate Footwear etc.?
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Alabama
1 review
0 helpful votes
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Great
October 11, 2023

Great shopping experience. Reliable product and timely delivery. I did get a call to confirm my delivery address, which I thought was a little odd, but everything else went smoothly and I got the shoes I wanted

Date of experience: October 11, 2023
South Carolina
1 review
0 helpful votes
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Happy with Service
September 23, 2022

I couldn't find this particular shoe locally, nor on any other website. They've been very popular & even the Hoka site was sold out of my size. Footwear etc. had them & got them to me with free shipping.

Date of experience: September 23, 2022
Maryland
1 review
0 helpful votes
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Satisfied with product
February 27, 2024

Placed an order and everything went fine. I just received the shoes and have only tried them on and they appear to be comfortable but I have not worn them for any length of time. They are quality shoes but again I have not worn them outside yet.

Date of experience: February 27, 2024
California
1 review
0 helpful votes
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Love Footwear, Etc
June 15, 2024

Footwear, Etc. provides such a variety of shoes! It is great to know there's one source to go to to find shoes with a great fit that help alleviate pain and discomfort

Date of experience: June 5, 2024
Mexico
1 review
0 helpful votes
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Excellent customer service
February 15, 2024

I reached out to Footwear etc. by calling their closest store, by ordering online and by asking a question through their website. Prompt, courteous and knowledgable responses all three times. The shoes are great and, no surprise, the box contained a personal note asking me to reach out if I had any questions.

Date of experience: February 15, 2024
California
2 reviews
1 helpful vote
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Prompt Delivery
September 13, 2021

I will say that these shoes with elastic and have a soft foot covering are tricky. The size 7 is too large - the sole is too long. But, the 6.5 is a little short on the toes so I cannot wear them for long stretches. But the store and service is great!

Date of experience: September 13, 2021
Florida
3 reviews
2 helpful votes
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Long shipping time
June 23, 2023

It took way longer than I thought it would take to get these shoes. I had to call customer service to find out where they were. The person I spoke to seemed legitimately wanting to help. I did receive them the next day.

Date of experience: June 23, 2023
Massachusetts
1 review
0 helpful votes
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Beautiful shoes, but were too small so I need to exchange them. I have had other Rieker shoes in this size before which were just fine, so it looks like the sizing might vary according to the type of shoe.

Date of experience: October 6, 2023
California
1 review
0 helpful votes
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Fisherman Sandal
April 11, 2023

I may decide to return these because the ankle straps are way too short for my cankles. But they are cushiony, and comfortable right out of the box. I would prefer more arch support, and the color is a little too dark of a caramel. They would be great in a sandy colored leather.

Date of experience: April 11, 2023
California
1 review
0 helpful votes
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Top notch service
July 29, 2023

I was in the store and the level of experienced support was impressive! I asked some specific questions about the various fits and styles of Birkenstocks and my sales person nailed it! She was very familiar with the brand and fit. This was something I had asked at another major retailer and they simply did not have this level of knowledge. Thank you Footwear etc for your passionate sales staff!

Date of experience: July 29, 2023
California
1 review
0 helpful votes
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Boots don't fit.
January 4, 2024

I have a high arch. I was excited to see that this boot has 2 zippers. I thought that feature would increase my chances of getting the boot on my foot. Unfortunately one of the zippers is only decorative. I can't get the boot over my arch. I could probably force my foot into the boot, but I don't want to struggle with my boots.

Date of experience: January 4, 2024
Nebraska
2 reviews
0 helpful votes
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Pretty Happy, overall.
December 21, 2019
Updated review

Footwear etc. had exactly what I was looking for. The only snag was I never received a confirmation; however, calling Footwear was a cinch and the customer service person was really helpful and nice in confirming the order and letting me know the delivery status.

Date of experience: December 21, 2019

Super fast and easy squeezy!
December 13, 2019
Previous review

Super fast and easy squeezy!

Date of experience: December 13, 2019
California
1 review
0 helpful votes
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Hoka shoe
September 26, 2022

The delivery was fast and the price was reasonable. But unfortunately, the shoe was not really fixed. My heel kept coming out while walking with the shoes. So I decided to email footwear to request a return. The reply was fast. The store provided me a link for a return. Good customer service.

Date of experience: September 26, 2022
Georgia
1 review
0 helpful votes
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The shoes I ordered look like fantastic shoes. Unfortunately, a smaller size was in the box. With the Shelter In Place, I cannot return them to the store. Please provide me with my options to get these in the right size or return for refund.

Date of experience: May 12, 2020

Updating account is a bit clunky but otherwise ok
June 12, 2020
Previous review

Updating account is a bit clunky but otherwise ok.

Date of experience: April 20, 2020
California
1 review
0 helpful votes
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Post receipt
July 19, 2021
Updated review

On the website It said if I signed up I'd get a 10% discount. I signed up, did not receive a discount code in either text or email, and did not receive it at checkout. Very disappointing that the advertisement was not fulfilled.

Date of experience: July 19, 2021

On the website It said if I signed up I'd get a 10%...
August 11, 2021
Previous review

On the website It said if I signed up I'd get a 10% discount. I signed up, did not receive a discount code in either text or email, and did not receive it at checkout. Very disappointing that the advertisement was not fulfilled.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
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The only problem I had was no email
November 4, 2023

I didn't get email that the order was received or shipped, however I contactacted the seller who answered right away and the email was in my promotions folder! Thanks so much for your prompt response.

Date of experience: November 4, 2023
New York
2 reviews
0 helpful votes
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Comfortable shoes!
April 2, 2020
Updated review

The website is very clear and helpful and I was especially happy to find a shoe on sale. It's a design I bought years ago and I was very happy to know. That it is still in stock. The fit and size are perfect, and the delivery came promptly. Thank you!

Date of experience: April 2, 2020

The website is very clear and helpful and I was happy...
March 26, 2020
Previous review

The website is very clear and helpful and I was happy to find a shoe on sale.

Date of experience: March 26, 2020
California
1 review
0 helpful votes
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Best Deal
August 8, 2022

I went to Nordstrom's and saw this pair of Birkenstocks for $150.00
Got home and found a coupon I had earned from Footwear etc. for $20.
Ordered from Footwear etc. and paid $99. Less the coupon of $20. So, $79.00 was my end total.
Makes me happy when I score a deal especially when the item is a quality shoe.

Date of experience: August 8, 2022
Ohio
2 reviews
4 helpful votes
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I now shop for shoes only in Footwear Etc.
August 29, 2023

Expert service, good quality footwear. Always polite and attentive to customers. Coming to the store feels really good. Also ordering online and returning to the store is really easy for me since the store is located far from me.

Date of experience: August 29, 2023
Maine
2 reviews
0 helpful votes
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Great shoe available at a great price
August 19, 2022

I was able to find the Haflinger house shoes for my husband in the correct size and at a discount because I ordered black. Placing the order was easy with PayPal even though I have never ordered from this website before

Date of experience: August 19, 2022