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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I had ordered a cake yesterday to be delivered to sec 93B Noida. But to my disappointment it was not delivered. I've contacted them so many times since yesterday. But they've not responded. Now I'm forced to believe that they're not doing their job well.
The most unprofessional up service there has ever been. My order was supposed to be delivered today and after asking they said that the order will not be delivered.
I ordered a month before...
Over that, they said that I will get a coupon instead of my money. Look at the unprofessional method of these guys.
Who says order is cancelled on the day of delivery after ordering a month before
Dear Abhishek,
We are extremely sorry for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Whenever I have some special orders to be placed for the most Special ones of my Life. I only have one thought - to make it Special with FNP. I am always happy with the kind of delivery process they have. They have THE BEST CAKE... THE BEST ORDERING PROCESS. THE BEST CUSTOMER SERVICE. And THE BEST DELIVERY SYSTEM. They are so much PERFECT. And amidst of any crisis situation, especially during this Corona panademic, they are always there to keep you happy and delighted. Thank you so much for all your efforts. Keep up the GOOD WORK. Wish you the Best of Everything.
Dear Sangeetha,
Thank you so much for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
My order is already late for a week from the expected date given for the delivery.
The one which has delivered is partly missing my table top quote is not delivered yet which u guys are showing in app is delivered (May i ask to whom you've delivered bcoz the concern person haven't received it yet).
The name i asked to write on pen and dairy is also wrong. Please don't give false hope to the customer is it is not possible for you to deliver. WORST EXPERIENCE EVER...
Dear Customer,
We are extremely sorry for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Everyone please do not do business with ferns and petal they are very unprofessional and misleading. They not only did ship my mother's day gift on time... if they don't have something in stock they will take it upon themselves to replace it without your consent... and the shipping takes a week... it is not delivered on the promised date. THEY WONT REFUND UR MONEY... STAY AWAY FROM THIS BUSINESS.
Dear Charmaine,
Apologies for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Fake good reviews posted by themselves to create a business. It will show you ready for delivery but will not deliver and the number online will not be connected after you place an order- you just have to email them and wait for there email after a delay in delivery stating SORRY FOR DELAY DUE TO COVID_19. When you know you will not be able to deliver then why you show online the same and took payment - I THINK TO EARN INTEREST - I want compensation for spoiling my occasion - or else I will answer to all your customer's review with good reasons
Dear Parth,
We are sorry for the inconvenience caused to you. Can you please share your order number so that we can get your issue resolved.
Flowerly yours,
Team Ferns N Petals
I ordered 2 cakes. One was delivered and the other status was updated as delivered. Unable to reach them on phone and no response on tickets. Worst customer service. Order no *******
Dear Sivraj,
We apologize for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Awosem cake it tastes really amazing, thank u FNP for making our day even more special. The cake was as same as I expected
We are glad that you liked the cake.
I was very impressed with the range of products on offer on the Ferns n Petals website. I ordered a bouquet and chocolates to be delivered during these trying COVID 19 times and was impressed with the quality of the flowers that were delivered. The flowers were fresh and the arrangement was very similar to the one that I had chosen online. Communication was good and I was informed about the progress of my order every step of the way. Thank you Ferns n Petals! Continue to maintain those high standards!
Thank you so much for your support. We are so happy to see you happy.
The team is very committed and delivers on time what they promise. I ordered cake for my mom on mother's day and it was delivered well in time during lockdown in 2020. I m much thankful to the team for delivering cake to my mom in these unprecedented times. Great job. You guys bring smiles to people's faces around the world. Keep up the good work
Thank you so much for your kind words. They mean a lot to us.
Without doubt the single worst online experience I have ever had - charged $358 for flowers that look nothing like the website and are wilting.
Buyer beware - awful experience
Photos are advertised and what was received.
Dear Ben,
Apologies for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
I wont recommend ferns n petals for any of my friends. Even i will ask my friends not to buy anything from fnp. Worst worst
Dear Kishore,
We apologize for the inconvenience caused to you. Please share your order number so that we can get your issue resolved.
Flowerly yours,
Team Ferns N Petals
I live abroad but I never miss a chance to send cakes, rakhi and gifts to my loved one's on any special occasion. Thank you ferns n petals for being a helping hand in spreading happiness
We are grateful for your support and encouragement.
The app was very smooth it gave me exactly what I asked for. The guitarist which I had was on time and he really had a lovely voice. I don't even have to track my order they did it all. Thank you ferns n petals.
Thank you so much for your kind words!
Amazing and emotional.
Ram is very nice and humble.
It was very emotional.
Thanks to FnP and Ram for making it special even in covid lockdown
Dear Nandita,
Thank you so much for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
You can trust Ferns and Petals to do a great job! My order for a birthday cake was delivered perfectly and on time.
Dear Sk,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Received the products ordered plus a small gift. Arrived quicker than I expected. I am happy to know I can get these products in Canada.
Dear Marilyn,
We are so happy to hear that you liked our services and we could meet your expectations. Looking forward to serve you soon again.
Flowerly yours,
Team Ferns N Petals
Greetings from Sydney. Australia.
I am writing to you to wonder why the cake was NOT delivered to the address below?
I requested it to be delivered between 5pm and 10pm... not 4.30pm as the shop was closed for lunch.
Actually I was speaking to Babu at 5.30pm Dubai time and he was at the shop.
Can the cake be remade and sent today 30/04/2020 at the time I requested?
This was supposed to be a big surprise.
If not sent I do request a refund on my credit card.
Thanking you
Dear Peter,
We apologize for the inconvenience caused to you. Please share your order number with us so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Thank you for arranging a unique gift to give to your dear ones during this lockdown period. 'A guitarist playing tunes & singing for any ocassion' can be presented even if there is no lockdown. The guitarist was very polite, good, friendly & jovial.My ovetall experience is very good.The time maintained by you is relly appreciable & very patiently you answered all my questions.
Thank you once again.
Dear Rinku,
Thank you so much for your kind words. They encourage us greatly.
Flowerly yours,
Team Ferns N Petals
Continuous 3 time bad experience.
Sometimes *******@last minute material is not available and some times didn't even care about customers.(neither deliever nor inform).
Dear Prateek,
Sorry to hear this. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sunita,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals