Ferns N Petals (FNP)Reviews 2,880

Would give zero rating if there was such option. Ordered a beautiful hoya plant from Ferns N Petals and what they delivered isn't even what I ordered and damaged.The quality was bad, leaf was broken off and present separately in the box and pot contains only soil. I requested for return and sent them the photos for reference. The customer service is so pathetic that they are not responding through mails or chat or calls. They are just saying from 3 days that they are resolving the issue and its under process. And the mobile app of FNP is not working properly. The product is deliverd by deliver boy on 25th dec and its updated on the app that product is delivered@ 26th dec. Do not order from Ferns N Petals. Its a waste of money and bad customer service.

I have ordered cake cutlery and Candle but they have delivered all th three of poor quality what they are suplying is different from what they are showing on website. My suggestion to everyobne who reads this review is dont order anything on fern n petals they will spoil your party mood. Further all the testimonials on their website is fake, there is no feedback mechnaism available for their orders on their custoomers, this itself shows how confident are they on their services.

Gift is sooo awesome Nd option are many... I love to buy gifts from here... All the products are very nice Nd well cared... There is variety of gifts for different occasions..

I ordered twice and cheated both times, first time I ordered celebrations tin box with flowers, they delivered paper box with flowers, imagine the difference in costing of both... Second time the delivery person said number was not reachable I was at the gate so couldn't deliver the plant, and for attempting the same delivery they are charging 150 more, and for cancelling they are not giving any money back. So how come without delivering any product they are keeping my money with them... Disgusting terms and conditions... don't order online..

I had booked my first order by onlinecake.in, which was very Yummy!
BUT
Second Time try to FNP service...& Really bad experience@@
I had booked the cake from FNP. The first thing is that my cake did not arrive at the time and the other thing was that the cake was bad smelling:-(:-(
If I asked these people to withdraw their money, then these people did not refund my money and did not find any solution for that matter. So, very bad experience!

Better to purchase visiting the shops or bakery rather than purchasing from online merchants. They do not care for the sentimental moments of their customers. Even delivery team members are fraudsters and management is supporting them. Company does not have any ethics nor any strategy to run the business. Even the delivery team does not have any process in place to confirm the order before delivering the item to the person to ensure whether he is the same customer or different. My sincere request to all my country fellows to totally boycott this company because when they do not have any sentiments and emotions to undestand these occasions like, birthdays, marriage anniversaries etc. etc. Then how you can expect from them to fulfill the expectations of the customers.

Hello Guys, I have ordered a Cake and Flowers worth 1300 with standard delivery option.
Firstly it was not delivered on time and also the cake delivered was of worst quality infact i have to deliberately exert more force on knife to cut the piece of cake. The icing of the cake was so bad that it was itching my throat. Second thing the delivery boy himself added ratings for himself.
After giving feedback for delivered cake the team is very much slow for working on negative feedback.
It spoiled my whole day in waiting and waiting first for cake and then for return.
The most important thing that telephone operator says there is no cancellation possible and was asking me to write mail to support team.
That is again foolish thing intead of replacing quickly customer care was asking me to call support team for refund complaint.
Not worth for ordered Value
The worst service ever had.
Order no. *******
Date 29-11-2018

I ordered a Beer cake a day prior to be delivered in Trivandrum. The kind of cake that was promised and was charged worth Rs 4000 was not delivered and the quality of cake was also poor. Later on trying to contact the customer support centre their were no reverts and no help from customer services. These guys are a perfect example of fraud and cheats and people who know nothing about customer service when they claim to make days special. Plz improve and assist your customers.

Would give zero rating if there was such option. Ordered a beautiful succulent plant with stripes for my mother's b'day from Ferns N Petals and what they delivered isn't even what I ordered and damaged. They said that was the only one available, then the order shouldn't have been confirmed. Plus the quality was bad, one leaf was turning yellow and other 3 had their tips broken off. I requested for an exchange and sent them the photos for reference. The customer service is so pathetic that they refused to exchange the product and instead said it looked perfectly fine. Imagine sending such products on someone else's happy day only to make them disappointed. Do not order from Ferns N Petals. Its a waste of money and bad customer service.

I Placed an international order and paid online more than 5000/- for birthday products including the delivery charges.
The order was not attempted to be delivered. They updated fake details stating the address could not be found while I have been staying at the same address for many years.

1. No delivery done.
2. No re-delivery attempt made.
3. Very rude on the call (wait time more than 30 min)
4. No full/partial refund given.
5. No ownership taken by anyone.

The worst decision of my life was opting service from Ferns & Petals.
DEAR CONSUMERS BE ALERT AND DO NOT FALL PREY TO THEIR FRAUD ADVERTS AS THESE ARE SCAMMERS FROM DELHI. BE CAUTIOUS AND OPT FOR OTHER CAKE/GIFT PROVIDERS ELSE EVEN YOU MIGHT REGRET ENDING UP IN RUINING YOUR SPECIAL EVENT AND YOUR HARD EARNED MONEY.