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TAP Air Portugal has a rating of 1 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. TAP Air Portugal ranks 122nd among Plane Tickets sites.
After I foundout that TAP canceled my flight in December for an April flight ( they did not even notify me of the cancellation but I found out on my own), I was told that I would get a full refund directly on my credit card. The next day they sent me a voucher. In a follow up call, they stated that a voucher could only be redeemed for cash if I gave them my bank info for direct deposit. After setting up a separate bank account for this refund, they have still not given me a refund. Repeated calls to management tell me that they cannot do anything for me as only the refund team can issue a refund and they do not have any contact info. I have even wrote several email complaints and everything has gone unanswered. NEVER use them as they have lied during this process and have never refunded their money. Who knows that may cancel your flight and never tell you until you try to check in.
After I foundout that TAP canceled my flight in December for an April flight ( they did not even notify me of the cancellation but I found out on my own), I was told that I would get a full refund directly on my credit card. The next day they sent me a voucher. In a follow up call, they stated that a voucher could only be redeemed for cash if I gave them my bank info for direct deposit. After setting up a separate bank account for this refund, they have still not given me a refund. Repeated calls to management tell me that they cannot do anything for me as only the refund team can issue a refund and they do not have any contact info. I have even wrote several email complaints and everything has gone unanswered. NEVER use them as they have lied during this process and have never refunded their money. Who knows that may cancel your flight and never tell you until you try to check in.
Tip for consumers:
Do not use
Products used:
None as they cancelled my flight
Airline NOT RECOMMENDED!
A voucher was agreed to 120% of the purchase price if I do not reclaim the purchase amount. Instead I got two vouchers for 15% of the purchase price, and in SEK instead of euros. I have filed a complaint and have been waiting 4 weeks. When you call customer service, you have to wait about 45 minutes and you are informed that you have to file a complaint. Then you can wait weeks, if not months, for an answer. I read other people´s vouchers are not Valid, or not accepted because of the difference Currency they are getting with their vourchers.
We had our TAP flight cancelled on us last minute without warning back in Aug. TAP employees gave to reason and zero information on what to do next. We were handed a card with an email address on it and were sent on our way. We managed to get to our connecting flight in another city after a 6 hour taxi ride which cost a fortune. Once there we were denied access to that flight as well, being told that the flight was full and we couldn't board. After hours of pleading our case and describing the nightmare of a day we already had to deal with thanks to this airline, we were finally able to board our flight. Once on the flight I counted 11 empty seats in our section alone... this flight was no where near full. We finally landed in Toronto and once there we were notified that this poor excuse for an air line also lost our luggage...
Needless to say this was hands down my worst travel experience ever and the TAP staff was zero help!
Now I have been home for over 4 months and TAP has yet to reimburse us a cent yet. I call, email, and message daily, but just as the staff in the airports and on their planes, all they do is give you a vague answer to contact another department or party and pass you on. This company is criminal, the worst customer service ever, they do not care about any of their passengers...
Stay away from this airline! Bunch of crooks!
Yes, it was my fault that I didn't check their baggage policies before I booked with them. I get that. When we showed up t the counter it just seemed quite out of control that they were going to charge me 80 a bag. Ok, that hurt. So on the return flight I tried to pay for my bags up front. Their website was no help. I put in my confirmation code and they did not give me the option to get extra luggage. I called customer service. Twice. On hold for 30 minutes both times. The flight was good nothing to complain about there but if you have to deal with their customer service good luck. Calculate180 euros extra on the flight if you want a bag for you and your partner. If you pay at the airport ad another 180 on top of that. Might be just better to fly a different carrier.
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