Craig M.

We had our TAP flight cancelled on us last minute without warning back in Aug. TAP employees gave to reason and zero information on what to do next. We were handed a card with an email address on it and were sent on our way. We managed to get to our connecting flight in another city after a 6 hour taxi ride which cost a fortune. Once there we were denied access to that flight as well, being told that the flight was full and we couldn't board. After hours of pleading our case and describing the nightmare of a day we already had to deal with thanks to this airline, we were finally able to board our flight. Once on the flight I counted 11 empty seats in our section alone... this flight was no where near full. We finally landed in Toronto and once there we were notified that this poor excuse for an air line also lost our luggage...
Needless to say this was hands down my worst travel experience ever and the TAP staff was zero help!

Now I have been home for over 4 months and TAP has yet to reimburse us a cent yet. I call, email, and message daily, but just as the staff in the airports and on their planes, all they do is give you a vague answer to contact another department or party and pass you on. This company is criminal, the worst customer service ever, they do not care about any of their passengers...

Stay away from this airline! Bunch of crooks!

I booked a flight through this travel site and paid good money. My flight was cancelled and baggage got lost on second flight. Airline told me to go through my travel agency to get refund! Mytrip has barely communicated with me! When I called I was hung up on when attempting to redirect my call. This happened many of times! It's been over 4 months now and I haven't received a cent. I spoke with airline and they claim the claim tipically takes 28 days to go through. We are far past that! Mytrip recently emailed me an invoice for 24.88 refund! The flight seats and baggage were over $1,500.00. This site is shady and rude! Don't book through these crooks!