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FlowerAura

How would you rate FlowerAura?
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India
1 review
0 helpful votes
Follow Shubham S.
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Not a reliable service at all, we had ordered pink roses with greeting card for Mother's day but got some random flowers without greeting card. Talk about ruining the moment. They will send something you don't intend. Avoid them

Date of experience: May 12, 2019
Flower Aura T. FlowerAura Rep
over a year old

Hi Shubham, We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.

India
1 review
0 helpful votes
Follow Rajvi Q.
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Terrible flowers!
March 4, 2021

Awful flowers delivered. Almost dead. Did not even last a day. When complained they refused any replacement and just held up their hands! I will definitely not order from them again nor would I recommend anyone else doing so.

Date of experience: March 4, 2021
Flower Aura T. FlowerAura Rep
over a year old

Hi Rajvi,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team

India
1 review
16 helpful votes
Follow Gajanan P.
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Astonishing Service
July 6, 2020
Updated review

They offer an infinite array of year-round gifts for all occasions, birthdays, anniversaries, weddings, and other mandatory Indian festivities and the collection varies from flowers, cakes, personalized gifts, and many more. Great quality of service by floweraura. I strongly recommend everyone to use these wonderful services. Product was awesome.

Date of experience: July 6, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Gajanan,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura


FC Recommend Pack
July 5, 2020
Previous review

Great quality of service by floweraura. Delivery executive was very friendly and co operative. I strongly recommend everyone to use these wonderful services. Product was awesome. Flowers were very neat and fresh. Thank you so much for making the experience special for us..

Date of experience: July 5, 2020
India
1 review
0 helpful votes
Follow Binod G.
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Tasty cake
July 12, 2020

I had heard from my friend about this website for cakes.My experience is totally awesome, specially when they take care of timing and hassle free delivery. I got best cake in the city, thank you team.

Date of experience: July 11, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Binod,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

India
1 review
1 helpful vote
Follow Bablu A.
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The best part of flower aura that they use quality ingredients and you can customise your cake with extra cream nuts extra as per your requirements. Their prices are extremely reasonable and nobody else is offering this standard of cakes at such a low price.

Date of experience: July 24, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hey Bablu,

Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Washington
1 review
1 helpful vote
Follow Venkatesh A.
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I wanted to visit my wife in person and surprise her with gifts but unfortunately, because of COVID everything turned upside down. However, I thought I could still surprise her by ordering a few treats from Floweraura. I order a couple of products and I was very particular about the delivery date to deliver exactly on the anniversary. Guess what they did, one product was delivered 5 days before the requested date. It's no longer a surprise now.
Still was hoping at least the flower will get delivered as expected but that's even worse; a delayed delivery. More than the messed up delivery, the quality of the product that pushed me to write this review. Take a look at the flower that got delivered, an utterly dried rose. Can't ask for anymore embarrassment.
One good thing is, this anniversary finally ended up as the most memorable day after all. Thanks to YOU floweraura.

Guess the color of the rose!
Date of experience: May 28, 2020
Saudi Arabia
1 review
0 helpful votes
Follow Musheer I.
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They don't value customer's time. Spent more than 2 hours on chat with various unethical support team agents and each time they kept me waiting for long without telling what is happening. Had to make couple of long international calls to find out why my order was not delivered at committed time.

Date of experience: June 11, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Musheer,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
Team Floweraura

India
1 review
0 helpful votes
Follow Arshlin B.
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Makes your day
October 2, 2020

Floweraura never fails to surprise us whenever we place an order. From fresh flowers to amazing taste of cake, floweraura makes our day :) Special thanks to the customer support team. I was assisted by Raj. They help you with your doubts so that you're sure before placing your order.

Date of experience: October 2, 2020
India
1 review
0 helpful votes
Follow Joshua C.
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Mr. Emran's help
December 8, 2020

Mr. Emran from Flower Aura has helped me a lot this morning via live chat as I was facing the problem in ordering the cake for my relative who stays sub-urban area of Bangalore. I appreciate his help. Flower Aura is lucky enough to have people like him. May God bless Mr. Emran.

Date of experience: December 6, 2020
Flower Aura T. FlowerAura Rep
over a year old

Dear Joshua,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

India
1 review
0 helpful votes
Follow Valerian F.
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Best customer service
January 17, 2021

Best place to order cakes and flowers! I have been using their service for the past 3 to 4 years. They will only remind you of birthdays coming up.!
Had ordered cake and flowers and suddenly decided the give a suprise by getting it a day earlier so we can celebrate at night itself.
Very simple just chat with Karishma their representative and in a minute the change was done. No hassles.
Thanks and keep up the good work

Date of experience: January 16, 2021
Flower Aura T. FlowerAura Rep
over a year old

Dear Valerian,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Australia
1 review
0 helpful votes
Follow gina k.
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Don't waste your money on FlowerAura. They don't mean business they screw your time money and energy. Never spoil your best occasions with them. The main aim is to make sure the payment gets through, only then they will let you know what they CAN'T do.
My partner's special day was not so special for both of us due to Flower Bloody Aura. I paid whooping money, I chased them to the edge to do their job, and I fought with their delivery driver and never-ending chat session all through my work hours. Dint deliver anything on time, literally anything. I placed 2 different orders (Various products) for the same day nothing ever reached my partner as per the promised time (I paid extra money for particular delivery slots). You will be doing their job too, these guys are such a joke no serious business here, pretty slack. Never again with this website. Extremely Disappointed!

Date of experience: July 7, 2019
Flower Aura T. FlowerAura Rep
over a year old

We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.

India
1 review
0 helpful votes
Follow sandhya s.
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Worst service
March 3, 2021

My husband had ordered for a red velvet bouquet from flower aura for my Bday. First of all, what he had received is a wrong status update of delivery reaching the recipient.
Courier boy has not even picked the order but he had got a message saying that the item has been delivered. Upon serious follow ups the flower at last reached me. What they have shown in picture is completely different from what I received. Neither it had white fillers nor wrapped up with proper red paper.
Dear Flower aura team people trusts you to surprise their loved one pls try to avoid such mistakes.

Date of experience: March 3, 2021
Flower Aura T. FlowerAura Rep
over a year old

Hi Sandhya,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.

Regards
Floweraura.com

New Zealand
1 review
0 helpful votes
Follow Prasad K.
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This is really the worst service ever that I known. Initially we placed an order, Money deducted from account and not delivered. When I MADE A CALL, they said they can't deliver to the given location and Money didn't refunded so far. It's been more than 15 days now. Very unprofessional. Never ever suggest to anyone. Keep away from these cheaters.

Date of experience: May 8, 2015
India
1 review
0 helpful votes
Follow Tripti S.
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The products on the FlowerAura site are really nice you can order anything without giving a second thought to it.
And customer support is also good.
I had some issues with my order which were easily resolved over the call by Manish. So thank you for the same.

Date of experience: January 12, 2021
Flower Aura T. FlowerAura Rep
over a year old

Dear Tripti,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

India
1 review
0 helpful votes
Follow RAHUL R.
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I have been using Flower Aura since an year now and it has never failed me to impress my loved ones. Their delivery is always on time along with the quality of products and an impeccable customer service too! What else do you want! Thank you Flower Aura!

Date of experience: October 20, 2020
India
1 review
5 helpful votes
Follow Merlin P.
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Fraud company
February 10, 2015

I don't know the people those who are there in their so called 'customer service department' even knows the real meaning of a customer! When I called them repeatedly to explain my issue neither they were able to calm me down nor they were speaking properly. Adding to this the lady executive whom I spoke to disconnected my call and was not picking up my call later. What are you guys up to? I think this site is getting low rating only because of their lack of coordination and service. Do something guys, otherwise u won't be getting any satisfaction on first day of every month when you get your salary. Good for nothing lazy bastards..

Date of experience: February 10, 2015
India
1 review
1 helpful vote
Follow Kanimozhi k.
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Worst service
November 9, 2017

Such a worst service. Didn't do delivery on time and refusing to refund on cancellation of order. Customer care executives r giving fake assurance till placing order and not responding properly after that. Never go for this..

Date of experience: November 9, 2017
Flower Aura T. FlowerAura Rep
over a year old

Hi Kanimozhi,

We are really unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon.

Floweraura Team

India
1 review
2 helpful votes
Follow Sid S.
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Late delivery
February 14, 2017

Spoiled Valentine's Day by not delivering on time. They should not take more orders than they can deliver. It was very frustrating to go through the day just waiting, no apologies from their side either. Thoroughly unprofessional

Date of experience: February 14, 2017
GB
1 review
0 helpful votes
Follow Si A.
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Flowers & gift are not synchronized - would be delivered at a different time/date -which isn't very reasonable.
The customer service was too reluctant to help and said they could not commit to anything.

The bouquet that arrived also did not match the description/picture. It looks like a hollow basket with sticks in it. Why am I not surprised?

Terribly disappointed! Never ordering again.
Cherry on top: Customer service is highly disappointing too.
Disappointed today!

Date of experience: March 1, 2021
India
1 review
1 helpful vote
Follow Sushil A.
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Super place
July 23, 2020

The delivery service is really good and it got delivered on time. What's more important than bringing smile on our near and dear ones face, the team of floweraura helped in getting that. I love very much...

Date of experience: July 22, 2020
Flower Aura T. FlowerAura Rep
over a year old

Hi Sushil,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Overview

FlowerAura has a rating of 2.2 stars from 1,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 248th among Flower Delivery sites.

service
242
value
236
shipping
212
returns
156
quality
202
This company responds to reviews on average within 16 days

Instant Feedback

13 reviews