Customer service is the key and you guys nailed it. I specifically want to mention the efforts of the enthusiastic delivery person here. Cake besides being fresh, was delivered with full of enthu and warmth. Thanks so much for making my day extra special. Kudos guys!
Floweraura had such a bad service. I ordeed such an expensive Flower and cake for my wife. They charge premium few for Valentine's day & Delivery charges & still didn't deliver the order. Tried Reach out to customer service but phone was always busy & no call back. And via chat just a standard response in one line we will deliver your order today & no reply that by what time will they deliver. When asked to return the money & cancel the order, no response on that either. They are fraud. I should have ferns n petals or should have called any local flower shop instead of there service for the first time.
Ordered flowers from USA to be delivered in Chennai. Flowers were not delivered under the pretext that address was not correct, even tho it was. If you are ordering from overseas this is not a trusted vendor, spend your money elsewhere.
Kamal was very patient, courteous & efficient in handling my orders. I placed them from USA, so initially there was a glitch with payment going through. But this was efficiently taken care of. Very pleased.
Dear Sudhir,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
This is the worst service provider. Bumped into it today but is total waste. Same day delivery was committed online and payments taken. Now no one pics up call at customer service center. Please do not use their service. Their reviews are worst online as well which I checked after placing my order. If anyone of the team is reading this please update on Order Id *******
I had a order on my son's behalf to his mother for mother's day. We trusted floweraura, ordered #*******
Your vendor showed such a worst experience and made us regret why we trusted you.
Please don't trust this site. You will end up in no option at last movement. At end they will say we can't deliver.
Hi Rakesh,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the delayed delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
Thanks.
I have been ordering Cakes on every birthday and occasion from FlowerAura. And these people always meet my expectations. They always delivered the cakes in a good position with so much deliciousness. Hoping that they'll maintain this good level of quality in future as well.
Hi Sonam,
We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Very bad experience... ordered for birthday gift worth 2600 rs... and paid extra charges for priority delivery also... they don't even delivered the product... Not able to track the order... even not getting connected to the customer service... seems to be a fake site...
Hi Ajish,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
The quality of flowers was very poor. It was worst. I felt ashamed when the person who received it told me the whole scenario. There were black spots on petals and it looked very old flowers. Its really very non-sense and ridiculous on your part. Money doesn't matter but the quality matters. Hope not to have any future corresponding with you. My rating for your store is 0 even in minus.
Firstly, took my money for a midnight delivery and then not doing so. (Understandably with the COVID 19) but did they offer to refund the extra charge? NO! Then they get the date wrong despite me confirming the date.
The cake ordered was rancid and crumbly. The roses died anything 24 hours.
They offered to do nothing but give me back a lousy Rs 250. Atrocious customer service. Please save your money. Never order from floweraura.
We are unhappy with the ways things happened. Thank you for reaching out to us. We always try to resolve the issue on priority basis. We have your order number and we promise we will get this resolved soon. We were trying to reach out to you but we have observe that the phone mentioned over the order is might be not the right one. Kindly help us with the contact no to reach you so we can resolve the issue and we can understand that what best we can do for you.
It's the worst experience I had. There is a huge difference between the products what they show and what they deliver. Writing this review so anyone who read this can be saved from these fellows. Total waste of money.
First of all the reception desk will yell at you to understand, worst everything. Whatever was ordered came when it was dark and no longer needed. Its their job to deliver it on time as promised while charging extra on your order, stay the hell away, stick to ferns and petals.
Hi Siri, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Total disappointed by this site, nothing delivers on time & always partial delivery of orders, i have ordered roses along with cake, the stupid delivery boy delivered only cake even after asking that if there is something else, & after half an hour asking for the same, he said he forgot.
I ordered chocolate cake for my mum birthday they provided me with a coffee and it was supposed to be delivered by morning, the cake and flowers came in the evening the flowers were not even fresh, terrible service and high prices compared to the stores, stay away from this guys if you dont want to get cheated
Dear Arya,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Regards,
Team FlowerAura
Have been using this site for few years now. The choices as very good on the site as always. Recently completed an order for cake and flowers for a dear friend. Had a wonderful experience. I must also say I received exceptional help from Ruby with the order. She guided me with the process and helped with special discount for the order. Thank you Ruby! Keep it up.
Dear Tapo,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Ordered a cake for my brother and they have delivered a damaged cake. And charged 200 for delivery fees for 10 km. NEVER EVERY buy from floweraura. And the response i got form them is adding 200 cash in account or a sorry note. They just ruined the dat. I wish there was half star for rating
Extremely unprofessional and pathetic service as the order is processed wrongly and not on time. They charge for higher price item and delivers something else and so embarrassing to find out that when the item reaches your loved ones that is not which you delivered. Will never use the service and they don't has disappointing experience. Fraudsters!
Hi Nileema,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
It's a bad experience with this website,
I ordered it to get it deliver by valentine day and look it's already 1 day delay and still no response from the query which I submitted online it's such a waste of time and efficiency ordering from here I would not order again!
Thanks
Hi Veer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
Floweraura.com are the worst service ever. My order was terribly messed up; I ordered white roses and orchids, they delivered red and yellow roses and they offered me 100 Rupees as compensation on my next order, like i will be using their pathetic excuse of a business ever again.
Looking into their business, I notice they delete any and all negative feed back to give them selves a good customer service rating. Unethical business practices will warn everyone I know, not to use this service.
Hey Sean, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Kindly share your order id at wecare@floweraura.com so that we can resolve this on priority basis.
Ordered for planters worth about 2k. To gift away on the occasion of a inauguration... Parcel arrived 48 hours after the scheduled delivery... No apologies, no remorse shown... a curt mail telling me that there is no policy of a refund. Even when they have totally failed to deliver the product... Bunch of irresponsible thieves, thugs... Cheats!
Hi Bhawana,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Regards
Floweraura.com
Overview
FlowerAura has a rating of 2.2 stars from 1,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 248th among Flower Delivery sites.
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- Gurgaon, Haryana, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team