• FlowerAura

FlowerAura

Overview

FlowerAura has a rating of 2.37 stars from 1,109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlowerAura most frequently mention customer care, next day, and order anything problems. FlowerAura ranks 226th among Flower Delivery sites.

  • Service
    211
  • Value
    206
  • Shipping
    183
  • Returns
    132
  • Quality
    174

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
0
Negative
19

Instant Feedback

225
See all photos

What reviewers want you to know

Positive highlights

  • Thanks flower aura for delivered the items on time and the gifts were nice.
  • Kamal Singh from the floweraura customer service team was very patient, helpful and reassuring.

Critical highlights

  • I am very disappointed from your service even customer care not properly giving status.
  • The guy said that the receiver of the cake has damaged the cake himself which is said by the delivery boy.
How would you rate FlowerAura?
Top Positive Review

“Literally the best service”

Sravani R.
10/26/23

This is the first time I've ordered something like this. So I got a little scared about the quality of the product. But it's really impressive. And the service team is also very supportive especially the guy named Ruby Singh helped me with my order. Thank you flower aura. Keep rocking

Top Critical Review

“Ordered flower with teddybear”

Dubey A.
2/14/24

Substandard quality plant! While ordering, in pictures, plants look all good but when you received plant it is worst! Quality is worse than road side nursery's plant. In the price range one can get way better and fresh plant from local nursery. One should not order from floweraura if its for special occasions

Reviews (1,109)

Rating

Timeframe

Other

Reviews that mention popular keywords

flower aura (93) customer service (146) customer care (71) customer support (83) delivery boy (10) midnight delivery (14) order anything (15)
Thumbnail of user mailtoashank
1 review
0 helpful votes
February 14th, 2024

Substandard quality plant! While ordering, in pictures, plants look all good but when you received plant it is worst! Quality is worse than road side nursery's plant. In the price range one can get way better and fresh plant from local nursery. One should not order from floweraura if its for special occasions

Products used:
Flower

Service
Value
Shipping
Returns
Quality
Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team

Thumbnail of user niap8
1 review
0 helpful votes
October 2nd, 2020
Verified purchase

The team is very supportive and helpful. Always ask them in chat for the availability of the flowers in chat or else they will mail you if they don't have any seasonal flowers. Cakes are yummy and flower arrangements are always on top. It's easy for me to make my family and friends happy staying so far! I wish they had the app for the USA Google apps. Thank you FlowerAura for being amazing at what you do and your team is amazing too (: Shout-out to Karishma: D

I ordered for my niece's birthday and I used wrong address! MANISH helped me get delivered everything on the right address and I was so happy with the service, once more!

They never let me down!

Thank you once again!

Tip for consumers:
Always use the chat option and ask the representative for the availability of some exotic flowers if you want to order by giving the pincode. The team is always helpful.

Products used:
Cakes, flowers, bouquet.
They have nice options and easy if you have PayPal (if you are from outside India)

Service
Value
Shipping
Returns
Quality
Thumbnail of user marynej
1 review
0 helpful votes
October 19th, 2020

I was ordering from overseas and was having trouble with my order. Rashid from Customer Support did an excellent job and placed the order on my behalf exactly how I requested. Very impressed with the service provided!

Thumbnail of user anandr14
1 review
0 helpful votes
July 12th, 2020

I was searching for an option for the flowers as most of the websites were denying then the floweraura not only accepted my order they have delivered a beautiful bouquet. Highly recommended.

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hi Anand,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user ashmitas2
1 review
0 helpful votes
July 23rd, 2020

Very happy with the service and product delivered as well. Delivery timing is perfect. Cakes flavour and best in taste. Flower were damn fresh. I will definitely recommend to my knows to use this site and app. Support team is best in there section as well regarding helping.

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hi Ashmita,

We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Thumbnail of user debasishb2
1 review
0 helpful votes
December 6th, 2020

Thanks for guidance. :): )
But same delivery accepted only after paying fixed time delivery charges for same day delivery. Should not change the same to regular customer.

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear DEBASISH,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Thumbnail of user chrisf639
1 review
0 helpful votes
August 15th, 2020

Really good site and excellent service provided by Rashid. Everything was taken care of in literally a minute. Highly recommend.

Thumbnail of user tk298
1 review
0 helpful votes
October 21st, 2020

I have used Flower Aura service from outside India, and they promptly solve my questions and provide appropriate service.

Thumbnail of user nishkarshs3
1 review
0 helpful votes
December 27th, 2021

Customer service are very good in floweraura. Product is also good taste is also good they deliver on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Nishkarsh,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Thumbnail of user mohanpaulv
1 review
0 helpful votes
February 15th, 2024

I placed this order on 12th to be delivered on 14th between 6-15 hrs and order was per the image below
We didnt receive as per the order with respect to timing of the order
In your tracking portal it mentioned as delivered as below which is 10.50 p m
But it got delivered only that they left it in front of the door and a message, i had wanted to give a surprise to my wife which was disaster due to untimely delivery (00.30 hr 15th early morning), also it wasn't delivered in full, chocolate was missing and all flowers falling apart (only 2 chocolate and not a box as mentioned in the initial order)
You didnt provide any good customer experience
When i requested explanation this was the email i got from them

Ruchi Srivastava (FA Gifts Pvt Limited)

Feb 15,2024, 2:18 PM GMT+5:30

Dear Customer,

Greetings of the day!

Any inconvenience caused is regretted.We would like to inform you that your order has been delivered successfully.
Looking forward to a long-lasting relationship with you.

Warm Regards,
Ruchi
Team Floweraura

Products used:
flower

Service
Value
Shipping
Returns
Quality
Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Mohan,
We are really sorry for the inconvenience caused. However, we have your details and our team will get back to you shortly.
Regards,
Team Floweraura.

Thumbnail of user aartib7
1 review
0 helpful votes
July 23rd, 2020

Thank you FlowerAura for such a wonderful service. I thank entire team who helped me for placing my order n delivered it on time. Highly appreciated..

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hi Aarti,

We are happy to read your review. We will do our very best to continue to not only meet, but exceed your expectations.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user aminam26
1 review
0 helpful votes
October 4th, 2020

Excellent service by the entire team. Very easy to use and understand. Couple of more birthdays coming! Definitely ordering again!

Thumbnail of user navleenk
1 review
0 helpful votes
October 13th, 2020

Kamal was supportive plus good options to buy. This is my first time here. Will order again if i get more deals on my orders.

Thumbnail of user steffim1
1 review
0 helpful votes
September 1st, 2020

Extremely professional, amazing quality of the flowers
great customer service help on chat as well. Ordering second time...

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hi Steffi,
Your review means a lot to us. Thank you for taking out time to send across your kind words. Give us a shout anytime you wish us to serve you.
Warm Regards
Team FlowerAura

Thumbnail of user vishalp40
1 review
0 helpful votes
November 2nd, 2020

I have been ordering flowers and gifts from FlowerAura since long and the quality of the flowers is superb. Value for money / amazing customer service / keep up the good work and best wishes to all

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hi Vishal,

Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user sravanir6
1 review
0 helpful votes
October 26th, 2023

This is the first time I've ordered something like this. So I got a little scared about the quality of the product. But it's really impressive. And the service team is also very supportive especially the guy named Ruby Singh helped me with my order. Thank you flower aura. Keep rocking

Tip for consumers:
It's very impressive..

Products used:
Cakes

Service
Value
Shipping
Returns
Quality
Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hey Sravani,

Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user bablua
1 review
1 helpful vote
July 24th, 2020

The best part of flower aura that they use quality ingredients and you can customise your cake with extra cream nuts extra as per your requirements. Their prices are extremely reasonable and nobody else is offering this standard of cakes at such a low price.

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hey Bablu,

Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user jp1041
1 review
0 helpful votes
May 12th, 2020

Always willing to accommodate and make it possible to reach our families miles away in their special occasions with special surprises.

Thumbnail of user supriyat3
1 review
0 helpful votes
June 12th, 2020

Happy with delivery! The amazing gifts are there! Wanna try to send gift to every close friend i have! Thank you so much

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hey,

Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user roselinek1
1 review
0 helpful votes
December 20th, 2020

Executive Manish, helped me by being calm and listening to my requirements and did not lose his patience, when I took long to make him understand, how exactly I want my cake to be... it was ordered for my moms 60th birthday. Thanks Executive Manish
Thanks FLOWER AURA

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Roseline,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Thumbnail of user carlosf459
1 review
0 helpful votes
December 25th, 2023

The flowers I ordered were not delivered. They said the address was not correct, which was not true. They were unwilling to deliver them again, nor doing a refund or any other help for me to deliver this gift.

Products used:
I didn't receive the receive I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team

Thumbnail of user sunitab11
2 reviews
0 helpful votes
July 9th, 2020

It was a great experience with this website. Awesome delivery, good quality products and they have good variation. Highly recommended... also they have a good customer support who is already ready to help the customers.

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Hi Sunita,

We would like to sincerely thank you for your appreciation. Your support means a lot to us and we are really grateful to have you as our valued customer.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Thumbnail of user amits200
1 review
0 helpful votes
December 3rd, 2020

I am glad to order my second cake with flowerAura and I am hopeful that you will deliver the cake with all care and love like u did last time as its my mom's birthday. Good Service is what makes FlowerAura my first destination in ordered cake for my Loved ones.

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Amit,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

Thumbnail of user vidyas19
1 review
0 helpful votes
July 17th, 2020

I am very happy with the services. Specially customer support team were very helpful. Satisfied with the services thankyou flower aura

Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Vdya,

Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.

Looking forward to serve you again soon:)

Cheers! - Team Floweraura

Thumbnail of user valerianf
1 review
0 helpful votes
January 17th, 2021

Best place to order cakes and flowers! I have been using their service for the past 3 to 4 years. They will only remind you of birthdays coming up.!
Had ordered cake and flowers and suddenly decided the give a suprise by getting it a day earlier so we can celebrate at night itself.
Very simple just chat with Karishma their representative and in a minute the change was done. No hassles.
Thanks and keep up the good work

Products used:
Cakes and flowers

Service
Value
Shipping
Quality
Thumbnail of user himanshuc1
Flower Aura T. – FlowerAura Rep

Dear Valerian,

Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.

Looking forward to serve you again soon:)

Cheers! Team Floweraura

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From the business

FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!

Company Representative

Thumbnail of user himanshuc1
Flower Aura T.
Typically responds within 6 days

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