Dear Flower Aura,

I did not receive this order, yet the emails indicate that it has been delivered. This discrepancy raises serious concerns, and I can't help but feel that I am being misled. It feels like a broad daylight robbery, which is absolutely unacceptable.

As a customer, I expect honesty and transparency from your service. Instead, I am faced with frustration and confusion regarding my order status. This lack of accountability not only affects my trust in your company but also reflects poorly on your business practices.

I urge you to provide a clear and immediate explanation of what is happening with my order and to rectify this situation as soon as possible.

Why are you lying blatantly when the delivery of the apologetic bouquet has still not arrived at my house? The screenshot below states that it has been delivered, but it has not been received.
This is absolutely ridiculous. I am done with this situation and feel compelled to return to consumer court to file a case against FlowerAura for cheating. I intend to recover all the money I have lost, including any court fees, along with additional compensation for the continuous lies communicated through emails and WhatsApp messages.

Please refer to the email trails below. Despite my repeated attempts to communicate, there is still no clarity on the actions being taken by FlowerAura. This ongoing lack of communication and resolution reflects a significant failure in the florist industry. As a customer, I expect transparency and accountability, but my experience has been far from satisfactory. It's disheartening to see such a lack of professionalism in handling customer concerns.

Regards

*****

Attachment(s)
All old and not fresh flowers.jpeg
Total flower count.jpeg
Focused pictures.jpeg
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Very bad presentation.jpeg
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Rashid (FA Gifts Pvt Limited)

Nov 4,2024, 9:24 PM GMT+5:30

Dear ****,

Greetings!

We are really sorry for the inconvenience caused to you,

We have already raised the complaint with our workshop team, However, we would request you to kindly allow us to arrange the delivery for one complementary bunch of 6 red roses at the same address as a token of apology from our end.

Rest, we have shared the strict feedback with our workshop team, In order to prevent a repeat of this incident, we will consider this feedback and take appropriate action.

Please treat this as an exception, and we promise to take care of the same in the future.

Regards
Rashid
Floweraura

********

Nov 4,2024, 7:24 PM GMT+5:30

Dear Floweraura,

For my order number *******, I am escalating this issue to your higher management and will also expose FlowerAura on social media to ensure that this does not happen to other customers, at least in Mysore. I will make sure that FlowerAura's reputation is tarnished, as you promised to send chocolates, but the chocolates delivered were only worth 10 rupees, which does not match the 1,895 rupees I paid.

I received my Order *******, but it only contained 23 flowers, while the description on the website indicates otherwise. Please see the screenshot below.

To my surprise, I again received very old flowers that are not fresh, contrary to what was described in the picture on the website. Please see the attached image below.images for your reference as received.This was our wedding anniversary, and we received such disappointing deliveries.

If I do not hear from FlowerAura by tomorrow morning at 10 AM, I will take this matter to consumer court regarding this repeated issue. I will seek compensation for all related court costs and damages.

Dear Floweraura,

It has been more than 1.5 hours since I emailed you, and I still have not received any response or feedback. My wife received a message asking if she had received the chocolate, but she has not received anything from FlowerAura.

Why do we have such miscommunication?Please solve this issue as soon as possible and advise at your earliest convenience to avoid further negative consequences on social media regarding my experience.Thank

Mon, Nov 4,2024 at 1:53 PM cil <>

Wrote:Dear Floweraura,Could you please provide an update on my request? It has been over three hours since I sent my email and I received a response stating that a representative would get back to me within two working hours.Thank you.

Mon, Nov 4,2024 at 11:02 AM c> wrote:Dear Rohit,

Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.

Thank you.
Regards

******

Attachment(s)
Image.png
Website.png
Image.png
All old and not fresh flowers.jpeg
Focused pictures.jpeg
Very bad presentation.jpeg
Total flower count.jpeg

*********

Nov 4,2024, 6:04 PM GMT+5:30

Dear Floweraura,

It has been more than 1.5 hours since I emailed you, and I still have not received any response or feedback. My wife received a message asking if she had received the chocolate, but she has not received anything from FlowerAura.

Why do we have such miscommunication?

Please solve this issue as soon as possible and advise at your earliest convenience to avoid further negative consequences on social media regarding my experience.Thank youRegards

Dear Floweraura,

Could you please provide an update on my request? It has been over three hours since I sent my email and I received a response stating that a representative would get back to me within two working hours.Thank you.

Mon, Nov 4,2024 at 11:02 AM <*******> wrote:

Dear Rohit,

Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.

Thank you.
Regards

*****

*******

Nov 4,2024, 4:24 PM GMT+5:30

Dear Floweraura,

Could you please provide an update on my request? It has been over three hours since I sent my email and I received a response stating that a representative would get back to me within two working hours.

Thank you.

Regards

*****

Dear Rohit,

Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.

Thank you.
Regards

*****

******

Nov 4,2024, 1:33 PM GMT+5:30

Dear Rohit,

Thank you for your email. Since this is not one of a kind and a repeated occurrence, I need FlowerAura to deliver my flowers as described on the website, along with chocolates as a token of apology. Could you please clarify what type of chocolates will be included as a token of apology? I would appreciate if you could share a few pictures of the chocolates you plan to send as an apology.

Thank you.
Regards

*****

Rohit *******@bakingo.com (FA Gifts Pvt Limited)

Nov 4,2024, 1:26 PM GMT+5:30

Dear *****,

Greetings from Floweraura!

We are apologetic for the discomfort caused.

We have raised the issue to our workshop. If you were not happy with the quality of the delivered flowers, please allow us to arrange the delivery of chocolates as a token of apology.

We will assure you that for future orders you will get a great experience with us.

Warm Regards,
Rohit
Team Floweraura

Hello,
Mr. Vikaas Gutgutia, Ms. Meeta Gutgutia, Udyat Gutgutia, Pawan Gadia, Mr. Manoj Kumar Jain, Rajesh Kumar CEO, Overseas, Gautam Saraf

I ordered and paid on 23rd december for my special day 27th december supposed to deliver my gift to my family in zwickau germany but Anket shared me this track and committed today it will deliver at any cost 28th December 2023 and now your company FNP one of manager asking me to wait one more day so total 3 days for one gift which you people missed it and asking me to wait one more day? Then why today morning 2pm I received your exactive called and confirming the gift is out for driver and it will deliver any time today 28th december. If it is out for deliver or it is delivered then where the hell my gift? Since 27th december you people are making a fool of me and now mr. Anket mistra are afraid to talk on phone thats why kept unprofessional executive to handle it? All the manager and director dont you feel bad to make customer fool like this and scam is this how you run your FNP company and trained executives to fool customers and make money? I want my gift to be delivered to my given location to my person because it is your fault and I ordered and paid to your FNP company and You missed my gift and still not delivered to my given location then your FNP company responsible. I want a gift to deliver asap. My personal photo attached in that gift. Don't you realize your mistake? You should take action in priority and deliver my personalised photo gift to my given location to my special person asap. He always starts at the restaurant from 9am to 10 pm till night he was there and he said and confirmed to me no courier, no courier man, no package he received or anyone came here. So where is my gift? How can you miss my gift and not deliver it? So unprofessional and zero knowledge executive and managers you kept in your fnp company to handle the customer who don't have manners to talk and zero knowledge. I will Definiate make this in review to show people how much seriously you are making customer fool and playing with customer emotions so everyone should be alert to not place order from your fake FNP gift company.
IF you people I am talking to you all - manager, director, CEO and board of directors Mr. Vikaas Gutgutia Founder & MD, FNP / Ms. Meeta Gutgutia Director & Creative Head, FNP / Udyat Gutgutia Director Category and Director at FNP / Mr. Pawan Gadia Global CEO and Director / Mr. Manoj Kumar Jain Group CFO & COO- FNP Gardens / Rajesh Kumar CEO, Overseas / Gautam Saraf Chief Human Resource Officer
If you all about your FNP company repotitution and feel bad for your customer little bit then send my gift to the location asap. You all have your family and if you face the same thing which you people have made me face for 3 days how will you feel? I am asking you manager, director, board of director and CEO which name I have mentioned? You all answer me if you people have sent a gift to your special one and it hasn't been delivered for 3 days and also it misplaced your gift from the gift company which your worst employee of FNP your company did to me then how will you all feel about it? SO stop playing with customer emotions and scams and send my gift to my given location ASAP this should be your priority if you care about your FNP company name and reputation

Regards,
Leena

Love the FlowerAura app for cake delivery and always order from FlowerAura...

I ordered Cake and chocolates for my brother's 1st Wedding Anniversary to be delivered on 14/2/2021 between 6:00 to 15:00hrs time slot and I paid extra for it but guess what not yet delivered. Its 7pm ordering cake from Australia and not being delivered on time and to celebrate anniversary my brother's bought another cake yeahhh well done flowerauro
Called the number 65 times and picked up once and the lady on phone said mam are you sure you ordered from Floweraura as our orders doesn't starts with 51 and damn I was like did I just got scammed by someone. Checked the email it was floweraura and told the lady its floweraura only and then she checked the order number and put me on hold and later told me that it's been processing and when I told her that its was time bond, she put me on hold again and boom phone disconnected yeahhhh and called again after 64th attempt, call got picked up and after listening to order number call drops that's what you can expect from a business who runs just for fun. No business ethics. Got an email saying sorry due to Valentine's the orders are not being delivered on time, mate if you know it don't pick the orders and ruin our celebrations rather than cancel the order so we can order from somewhere else but no you want to make money and damn care about people's orders. We will deliver when we want too. That's how floweraura works. This is how you guys run a business? Atleast buy more numbers so customer can call you easily rather than listening to this apke dwara dial kia gya number busy hai please dubara call kare. Just provide people with atleast more numbers to call. Orders I have seen how it works and contacting you is worst.
Thank you so much for ruining my surprise and my brother's 1st Wedding Anniversary celebrations and making me feel like an idiot who is writing this long review at 12:40am Australian time and still waiting for a miracle to be happen so my brother and ny sister in law can cut the cake I ordered
Making money is good but ruining someone's celebrations are not good. Please please please don't take orders in future if you can't deliver on time. People will appreciate you for your rightful actions then being angry at your delay orders.

I recommend used this service for better delivery. Choice is yours

Thank you,

Kind Regards
Smita

@Deepak nice work keep it up! Nice service of the support team... I am very happy with your work

Thanks to flower Aura for Support and awesome service
Special thanks to CS person Krishma for lovely guidance

Rashis was good. His concerns helps me the most thank you very much rashid. I glad to meet him...

Very well products, impressive.
And also the supporters they are doing a great job. Thank you for your support-GOVIND, SUNITA.

Had an issue with the OTP Mr Rashid was prompt and efficient at handling the matter thanks much appreciated Thanks!