FlopStoreReviews 111

SO SHADY... Hi, I was noticing that you guys all placed your orders around the time that I did. I made my order July 22 2018 (like at 2am). I ordered expedited shipping and after a week went to log on to check the status, but I apparently didn't even have an account, I also never received an order confirmation. I emailed and nothing and had no phone number at the time. I thought that I must not have completed the order, so just left it. Today I opened my email... and surprise a confirmation of my order... but somehow the email is DATED FOR JULY 22 2018... which made no sense, until I went to check my credit card statement to make a stop payment, but it's been over 30 days... I want to know if anyone else had this same situation regarding BACKDATED CONFIRMATIONS or NOT BEING ABLE TO FIND YOUR ACCOUNT. I'm concerned bc these people have our credit info!
Thanks for listening
Kat

Dont throw your money away! Dont bother with this company! I ordered two pairs, received no email confirmation or delivery so i started looking for reviews... I should have looked before ordering. Called their customer service and the number is not in service. LUCKLY i haven't been charged yet so im on the phone with the CC company now to block the transaction if these turds ever get their $#*! together enough to try and take my money.

I ordered 5 weeks ago and have to say I am appalled at this company. The customer service number doesn't work and they do reply to emails eventually. My order didn't arrive so I messaged them. Eventually they said the order was damaged and offered me to wait for new stock, choose another product or have a refund. I decided on a refund and they said it would be backnin my bank within 3 to 5 working days. I'm still waiting. I have emailed them on numerous occasions the last email they have said I have to get in touch with my own bank as the money has gone to STRIPE their credit card company. So don't think I will get this back. Please don't use this company.

As others have said, I went through several rounds of emails before there was finally a pair of shoes they said they had in stock. When I finally received my package (hey, at least I received a package!), there was a pair of men's Converse in there and a packing slip for someone in Australia, which is decidedly NOT the kids' Havaianas I ordered for my 2-year-old. After multiple requests for a refund and no response, I guess I'll just kiss that 20 bucks goodbye and move on. What a mess. DON'T get taken in by these jerks!

So, I love Havaianas. I have a bit of an addiction to them. I have every colour of the rainbow because they were my go-to footwear everyday that I lived in Dubai (5.5 years). I had so many that I could match any outfit with the right colour. I love them. So summer was coming in Toronto and I wanted a couple new ones; 1 that I owned before and was a favourite. And another just for $#*!s and giggles. The first pair they had in stock, the second they did not so I chose a different pair. Bought it online in USD so it came up to $74 CAD. Fine, dont care. Love em. Then I got a DHL shipping/tracking number that didnt work. No biggie. It arrived at my door but I had to pay $9.60 HST (weird, so I paid California tax and Ontario tax), but it was mislabeled as worth $74 CAD but I only received one pair. Plus I had to pay $9.80 handling to get it. So basically I paid almost $20 extra to receive one pair of Havaianas (which I love and am currently wearing, but still), So the next pair are on their way, no tracking number given, but Ill receive them. It just sucks that I paid so much for flip flops. The website is a little misleading because its a. Ca address but they ship from California. I didnt pay duties but I paid HST and handling. Which you already pay upon checkout on the website (S&H is charged) Bottom line: they have so many styles so if you love Havaianas youll find what you want (if its in stock). But youll pay A LOT! Its not worth it for Canadians unless you really, really want a specific pair.