As others have said, I went through several rounds of emails before there was finally a pair of shoes they said they had in stock. When I finally received my package (hey, at least I received a package!), there was a pair of men's Converse in there and a packing slip for someone in Australia, which is decidedly NOT the kids' Havaianas I ordered for my 2-year-old. After multiple requests for a refund and no response, I guess I'll just kiss that 20 bucks goodbye and move on. What a mess. DON'T get taken in by these jerks!