Original Review: 99.9% happy with my purchase. Of 8 shirts, 7 were absolutely perfect. One was printed on a heavier, scratchy fabric. My only complaint is that I had no way of knowing when I made my purchase. (Most people probably would not notice the difference. I am very sensitive to fabric.) The description mentioned soft (and 7 of the 8 were perfect).
Update: The company reached out and replaced my one heavier/scratchier shirt with one that was as perfect as the original 7. I cannot say enough wonderful things about this company. They have great products and wonderful customer service. Highly Recommend without any reservations.
I placed my order a 8/11 and 8/26 I get it finally shipped. The tracking has not updated and I was hoping I'd be receiving my new shirts in a timely manner. Disappointed it's taking so long and now it's not even tracking so not sure how much longer I'll have to wait.
Hi Tiffany! We’re so sorry that your experience did not match your expectations. This is on us. To ensure that this will not take place in the future again, we are now taking extra precautionary steps to improve our current shipping time frame.
Disappointed that the rich dark maroon shown on the website photos was not even close to the color actually received. More of a lighter and heathered color received. Would have ordered a different color if I had known this.
Hi Karla! Thank you for the time you spent in giving us your honest feedback. Please send us an email with the photos of the items you received to support@flockandfeathers.com. We are a small family-owned business and we take every review seriously. Again, thank you.
I saw an ad on Instagram and loved the designs. I ordered right away. Prices were great. The shirt came today. It's soft and printed well. I love it! I will order more. It did take longer than I thought it would to arrive, but well worth the wait.
Hi Kelly! It is your reviews that help us constantly improve our customer’s experiences by knowing what we are doing right and what we can work on to improve. Thank you so much and we appreciate you taking the time to send us this review. If you have any questions, comments or concerns, please don't hesitate to reach out to us, we would be happy to assist you.
I like the nature designs of F and F's T shirts. They are of excellent quality. Unfortunately, I ordered the wrong size and had to return the shirts in an order. The company is patient, friendly and efficient. Everything worked out as an optimist would expect.
First order was one shirt. Was a super soft fabric print looked great. Washed well. So I bought 3 more- tshirt, tank, long sleeve. Second order the fabric was totally different and was the thicker more stiff cotton I'd expect from a cheap store. Disappointed. I ordered all of the shirts exactly the same- nothing. Special. Just picked a print and color. There were no warning or notices of any color being a different fabric. I would not have ordered 3 more shirts if I knew the fabric would change.
Hi Janelle! We appreciate your feedback and your trust on our brand. We also understand your disappointment and agree that this is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation.
Absolutely love the tanks and t shirts! The patterns are unique and totally my style. The fabric is very soft. I am 5'8" and 145 lbs and ordered medium tanks and small t-shirt (since they are unisex) and all fit perfectly! So happy with these!
Hi Rachel! Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
I purchased three t-shirts and all three turned out great. They fit true to size and the shirts are good quality. They make to order so it took about three weeks from order to delivered. I'll would recommend and I'll shop with them again.
Hi Brooke! We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Shirts and designs are good. Purchase and shipping not great at all. When I emailed to ask why it had not shipped yet, was told shirts are made per order and can take 5-15 days to ship! That information is NOT disclosed anywhere during the shopping and check out steps, and it's just odd altogether. Plus I responded to their ad on Instagram where it says they are closing down their line, yet I kept getting promo emails right after purchase for all their inventory. Just weird overall.
Hi Pamir! We’re so sorry that your experience did not match your expectations. This is on us. To ensure that this will not take place in the future again, we are now taking extra precautionary steps to improve our current shipping time frame.
It took over 6 weeks to receive the 2 tshirts and then when I did get them one is a "Hanes" and the other is "Gildan" brands- neither of which are the softer material. Cute designs but super disappointed in the quality.
Hi Katie! We’re so sorry that your experience did not match your expectations. This is on us. To ensure that this will not take place in the future again, we are now taking extra precautionary steps to improve our products.
I placed order a month ahead of date needed. It took over 2 weeks for order to ship and the another 2 weeks to arrive causing me to not have gifts in time. The quality of images on shirts is very washed out and blurry. Colors and images on shirt are in no way as vibrant as shown on website. When I contacted customer service I received a generic response that didn't answer my question. I will never order from Flock and Feather again.
Hi Bonnie! We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we want to make it right. We have sent you an email. Hope to hear from you soon!
I placed an order on July 27 and my item did not ship until August 11. I reached out to their customer support for any update on my order; I never received a response. Instead, I just get an automated email stating that my item shipped- 2 days after. Terrible customer service. Not sure about the quality of the product since I have yet to receive it. I would not recommend or make a repeat purchase.
Hi Diana! We sincerely apologize for the delay in shipping your order. We're happy to inform you that your order is now on its way to you. We've sent the shipping notification to your email on file with the tracking number. Please check both inbox and spam for the update. Thank you for your patience. We sincerely appreciate it.
I just received notification today that the three tee shirts I ordered are shipped. It has been a month since I ordered and, although you claim to be going out of business, I have received many emails from you over the past three weeks, encouraging me to order from your store. I will give you credit for returning my email query in regard to how much longer must I wait to receive my purchase. You did answer that email promptly, encouraging me to "wait another week."
Hi Sami! We sincerely apologize for the delay in shipping your order. We're happy to inform you that your order is now on its way to you. We've sent the shipping notification to your email on file with the tracking number. Please check both inbox and spam for the update. Thank you for your patience. We sincerely appreciate it.
One shirt was significantly smaller than the other size large in my order. Out of the 4 shirts I ordered... there were 2 different brands and 3 different type of shirt (soft style vs ultra cotton). This causes a very different fit in each one. Some are too small while others are too big. Designs are cute but not sure how I would know what size to order in the future.
Hi J H! Thank you for the time you spent in giving us your honest feedback. Please send us an email with the photos of the items you received to support@flockandfeathers.com. We are a small family-owned business and we take every review seriously. Again, thank you.
I can't really give a review... this still hasn't shipped. When I asked, I was told shipping could take 5-15 business days. Fair, but interesting that you're asking for feedback when this has apparently not even been made or shipped yet. So, not super jazzed so far.
Hi Molly! Thank you for taking the time to leave this feedback. We're happy to inform you that your order is now on its way to you. We've sent the shipping notification to your email on file with the tracking number. Please check both inbox and spam for the update. Thank you for your patience. We sincerely appreciate it.
I ordered two t-shirts from Flock and Feathers. I was charged immediately and money was taken from my bank account. Weeks later I am still waiting for the t-shirts to be shipped. I went to the website to search for a customer service phone number, but there is only an email. I emailed and received a message stating someone would get back to me in 24 hours, but that never happened. Still no contact and no t-shirts
Hi Beth! Thank you for taking the time to write a review about your experience. We really appreciate your feedback and we want to make things right for you. We've sent you an email, hope to hear from you soon!
Still haven't gotten my order and it's been almost 4 weeks since I ordered. A bit disappointed in the delay of shipping. However, customer service has been very communicative and friendly. I can't give a review on the product since I have not received it yet.
Hi Diana! We sincerely apologize for the delay in shipping your order. We're happy to inform you that your order is now on its way to you. We've sent the shipping notification to your email on file with the tracking number. Please check both inbox and spam for the update. Thank you for your patience. We sincerely appreciate it.
I ordered my shirts almost 3 weeks ago and the tracking says they won't be here for another week. Kind of ridiculous for 2 shirts, even if they are made to order! Had I known it would be so slow I may not have ordered them. I hope they're worth the wait.
Hi Caitlin! We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.
Sent an email asking when order would be delivered as it had been nearly two weeks and it had not shipped. Was emailed back; company states 5-10 business days before shipping. Sent another email asking for refund. Return email said "it may ship within the week" and asking for patience. Did not refund my money. Dissatisfied. Poor communication, poor business practices.
Hi Tanya! Thank you for taking the time to write a review about your experience. All of our shirts are made to order, in the color, size, style, and design that you have requested. It may take up to 5 - 10 business days to ship your order.
You will receive a tracking update as soon as your package has been shipped out
We sincerely appreciate your patience and understanding of this matter. We are working around the clock to get our orders out as fast as possible.
If you have any questions or concerns, please let us know. We are transparent and we want to help.
Can't really rate my experience with F&F other to say I offered T shirttail 2 weeks ago, i've had minimal updates on why it's taking so long to ship and deliver. I have, however, been inundated with daily emails on other products which I had to unsubscribe from. I'm hoping to get the T-shirts within the next few weeks?
I'm getting one star and for some reason it shows up as five stars?
Hi Joy! We sincerely apologize for the delay in shipping your order. We're happy to inform you that your order is now on its way to you. We've sent the shipping notification to your email on file with the tracking number. Please check both inbox and spam for the update. Thank you for your patience. We sincerely appreciate it.
Overview
Flock and Feathers has a rating of 3.4 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flock and Feathers most frequently mention customer service and nice quality. Flock and Feathers ranks 33rd among T Shirts sites.
Instant Feedback
- Visit Website
- Lemoyne, Pennsylvania, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emily! We're happy to hear that you love almost every product that you got and we really appreciate your feedback. Please send us an email with the photos of the items you received to support@flockandfeathers.co. We are a small family-owned business and we take every review seriously. Again, thank you.