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Flight Office has a consumer rating of 3.89 stars from 19 reviews indicating that most customers are generally satisfied with their purchases. Flight Office ranks 32nd among Travel Search Engine sites.
I was initially pleased with flight office. Alice was very helpful. However due to using both WhatsApp and email some confusion happened and our tickets weren't issued on the day we paid despite a WhatsApp confirmation. And the next day we were phoned and asked for more money to release the tickets. My husband eventually sorted it and we paid the agreed price. It made us feel uncomfortable. However we will try them again as they were so helpful and got us a good price for the ticket.
These guys are scammers. They changed their name - their previous name was Travelopedia. They have cancelled holidays for thousands of people and never paid back. There is only one way to deal with them. Land that is taking them to COURT. If possible record phone calls as they will always lie and mislead... Keep every single email and receipt and take them to court ASAP. Otherwise you can say bye to your money.
These guys are scammers.
They changed their name - their previous name was Travelopedia.
They have cancelled holidays for thousands of people and never paid back.
There is only one way to deal with them. Land that is taking them to COURT.
If possible record phone calls as they will always lie and mislead...
Keep every single email and receipt and take them to court ASAP.
Otherwise you can say bye to your money.
Tip for consumers:
These guys are scammers .
They changed their name - their previous name was Travelopedia .
They have cancelled holidays for thousands of people and never paid back .
There is only one way to deal with them .land that is taking them to COURT .
If possible record phone calls as they will always lie and mislead . ..
Keep every single email and receipt and take them to court ASAP.
Otherwise you can say bye to your money .
Products used:
These guys are scammers .
They changed their name - their previous name was Travelopedia .
They have cancelled holidays for thousands of people and never paid back .
There is only one way to deal with them .land that is taking them to COURT .
If possible record phone calls as they will always lie and mislead . ..
Keep every single email and receipt and take them to court ASAP.
Otherwise you can say bye to your money .
Advise every one not to book with flight office/opedia I have been waiting for my refund for my cancelled flight over year and now I'm going to small claim court for my £2870
Tip for consumers:
Advise not to use flight office/ opedia
Products used:
Booked flight flight cancelled requested new dates and they failed to provide me with flight tickets looking for refund of £2870 over year and now going to the court
Brilliant service by Flight Office.
My request was swiftly attended to in a professional manner by Ms. Stella.
She was polite, attentive, a good listener and worked swiftly on my request.
She took time to explain everything she was going to do and how it was going to be done.
She clear all my worries by explaining to me where the company sits as I asked many questions
To clarify any scam.
Within the time she stated, my e-ticket was sent to me by email.
It is highly likely that I will recommend to friends and family
I booked a flight to America for this Thursday and when I booked it it declined the booking and a person kept calling me to tell me that the booking needed to be transferred to another date. I received an email about the extra payment that needed to be done. I went into the site reviews and saw that most of the people that reviewed has negative feedback so that I called the airline that I was supposed to be booked in and checked if my flight was booked. They told me that my information was pending but no payment was done. I cannot express how frustrated and how much of a scam this site is. I spend most of my time talking to them by phone, they told me that they weren't located in England but in India, since at the start when I talked to them they told me they were situated here in England. The worker Mason that I was speaking to which I don't know if it's the real name, was very rude to me as I was trying to get a redound for the non existent flight tickets. They kept saying that they can't refound me for 3 hours straight until I insisted that they told me they are going to refound me in 24 hours. I am still waiting and this experience was disgusting, revolting and ubnoxiously rude. Not only the flight was fake but the agency as well in my opinion. I DO NOT RACOMAND AT ALL don't use this site
Bought a flight tickets and they said that I need to charge extra if I want that ticket that is just extra charge and I was on acceptable also they also call back saying that there isn't any seats when they have it on the website saying that for a more seats that's just dumb
Martin is great - super helpful and found me a great price. Will use again! Can recommend and price cannot be beaten.
I was initially pleased with flight office. Alice was very helpful. However due to using both WhatsApp and email some confusion happened and our tickets weren't issued on the day we paid despite a WhatsApp confirmation. And the next day we were phoned and asked for more money to release the tickets. My husband eventually sorted it and we paid the agreed price. It made us feel uncomfortable. However we will try them again as they were so helpful and got us a good price for the ticket.
I bought an air ticket through their website on Turkish Airlines for the 21/12/2018 they cancelled the ticket and got a refund from the airline on the 5/11/2018.
On the 20/12/2018 they contacted my son and said the flight had been cancelled due to technical reasons a blatant lie. I called the airline and they said no it hadn't but the travel agent had purposely cancelled the ticket. 24 hours before the flight they contacted my son and said that they would get him another flight but different dates costing him 2 days of his holiday!
I am trying to get compensation but so far just apologies but nothing else.
The Trust Pilot Website is full of one star poor reviews they have a team writing 5 star reviews but they are fake.
Do not use these scammers
I had an excellent customer service from Steve who is staff from travel opedia. He dealt with me very professional and made me feel safewith my booking with no worries. I highly recommend to use this company for your travel and ask for Steve who will be very helpful.
Flight Office. There I met a lady called Stella who gave me the best service and a discount. If you ever want a ticket and good service please contact Stella. I will always get back to this company and will recommend my family and friends. Thanks this time and a happy new year and Xmas.
I received exceptional customer service from Alice just few days ago when i booked my flight to Ethiopia. Thanks Alice for finding the best and the cheapest flights for me this Christmas. I appreciate your support.
Many Thanks
Khalif
Excellent service from Stella, she was very patient and find me the best flight, Good job done, will always recommend Office Flight to a friend.
I had been searching for my annual London to Sydney flight home that I book every year for Xmas. I had tried all the usual sites, with the airline direct flights being the most expensive, and all other websites around the same price. I don't know how I came across Travelopedia but at first glance I was happy I did. I then thought it must be a con as the prices were hundreds of pounds less than all the other sites (I normally use Skyscanner). I then called and spoke to someone which is always reassuring,, in my case Stella. Stella talked me through a number of options, all at prices I couldn't believe. She then emailed me information to confirm all was correct and she booked my flight. I was still astounded by the price, and I did mention this to Stella that I was worried it might be a con. Stella, and her team, kept me involved the whole time between paying and the airline issuing my ticket, they reply to messages / phone calls /emails immediately and above all I got the most direct flight with Qatar(24 hours and my favourite airline), for the same price as a 35 hour flight with United offered on Skyscanner. This particular flight was averaging £1500+ on other sites, I paid £1050. I am a frequent flyer and I hope everyone reads this review as I won't be using any other website again for my flights. Thank you Stella and Travelopedia!
I found that Stella cared about me as a customer and dealt with my booking with patience and expertise
Stella was amazing truly helped me and my family have the right packet to Brazil. Will be definitely contacting her to help me in the future again. Well done guys
Martin service was good. Fligt service was good. Value for time and many. I will take next time your service...
Martin from flight office was excellent and very helpful. Which means it was easy to book my flight. He waited for me to pay and got me the best deal he could find which is a very good deal
As a repeat customer I have noted that the service has always been consistent each time. The agents have a friendly professional approach and are always willing to go the extra mile to secure the best flight/holiday deal.
