Flight Office

I booked a flight to America for this Thursday and when I booked it it declined the booking and a person kept calling me to tell me that the booking needed to be transferred to another date. I received an email about the extra payment that needed to be done. I went into the site reviews and saw that most of the people that reviewed has negative feedback so that I called the airline that I was supposed to be booked in and checked if my flight was booked. They told me that my information was pending but no payment was done. I cannot express how frustrated and how much of a scam this site is. I spend most of my time talking to them by phone, they told me that they weren't located in England but in India, since at the start when I talked to them they told me they were situated here in England. The worker Mason that I was speaking to which I don't know if it's the real name, was very rude to me as I was trying to get a redound for the non existent flight tickets. They kept saying that they can't refound me for 3 hours straight until I insisted that they told me they are going to refound me in 24 hours. I am still waiting and this experience was disgusting, revolting and ubnoxiously rude. Not only the flight was fake but the agency as well in my opinion. I DO NOT RACOMAND AT ALL don't use this site

Bought a flight tickets from them and paid £1158. 88, called me next day saying that flight is not available and need to change the departure date and return date, I disagree with it and ask for refund, sent me cancellation confirmed email and not received the money back, try to contact them saying it is refunded already, even sent me a fake photo pretend it's refunded, but it's not