An appalling experience dealing with this company. Don't use them. I bought flights to visit the Rugby World Cup almost 1 year ago. Due to Covid and the cancellation of the World Cup I applied for a refund. Although Flight office deducted a percentage and therefore I would not receive a full refund, I agreed to their terms. I have been chasing them almost on a weekly basis for the last 6 months and I have not received the refund as promised. I have given them numerous ultimatums but to no avail. I am now lodging legal proceedings against Travelopedia Ltd (Registered name, T/A Flight Office). ****I RECCOMMEND NOT TO BUY A FLIGHT FROM THEM****