I was initially pleased with flight office. Alice was very helpful. However due to using both WhatsApp and email some confusion happened and our tickets weren't issued on the day we paid despite a WhatsApp confirmation. And the next day we were phoned and asked for more money to release the tickets. My husband eventually sorted it and we paid the agreed price. It made us feel uncomfortable. However we will try them again as they were so helpful and got us a good price for the ticket.