Flair AirlinesReviews 166

I would love to given this review a rating of 0/5
The only reason I have booked with this airline was because it allowed travel with small pets.
When I went to check the booking on line two days before my flight I realized that a pet was not reflected on the itinerary. My attempts to call resulted in significant wait-delays and two dropped calls meaning I had to go through the experience three times. The third time I was advised the limit of 4 pets per flight for my departing flight was already reached and the pet could not be added, though it was fine to have the pet added on the way back (? Logic). Rote answers, no flexibility, no ability to add the pet, even though this was the primary intent of booking this particular flight and without this change the reservation is useless.
Very disappointing - will never use this airline again. Not worth it!

Canceled and claimed weather was the reason. When in fact weather was perfect for flying and no other flights to the same airport were cancelled in the GTA to the same exact place. Liars and cheats that don't answer your calls or chats. Told us we would be booked on the Thursday flight when we were supposed to leave on the Tuesday. Well that doesn't really work does it? No answers for anything we are trying to ask. Complete silence on their end. Dropped my call after waiting for over two hours on hold. Stay away from flair. Poorly ran and does not have their sh** together. Thanks for ruining our Xmas a**holes. If I could give you a -5 I would. That's how sh** you are.

I wanted to write the worst review ever so people can understand just how bad this airline is however there is no sense as there are already thousands of terrible reviews.

All I can say is "AVOID AT ALL COST". They will cancel flights and strand you and don't give a $#*!! They will lie to avoid paying compensation and make you fight it out with them.cancelled our flights twice for "safety reasons" but in reality it was because they were down a plane because it crashed off the end of the runway.

Booked my flight with them to Calgary and back on the same day. Return flight was canceled without any notice. Stayed overnight in Calgary and slept on a bench. Hotel was offered only in the morning when I was leaving in a few hours. They changed the flight time by moving it by four hours. Worst airline ever. Sent me to Abbotsford instead of Vancouver. Stay away at all cost! Save yourself stress and money and book your flight with a company with a reputation. Dishonest customer service they just think how to get rid of you. Never again!

Flair Airlines is probably the worst airline you could possibly be tempted to fly with even with their cheap prices.
I found out that my flight was cancelled at the airport, two hours before departure. No reason given by the staff. The options I was offered: refund of the flight (an amount of 125$) or reschedule my flight 6 days later...
Other flights were still available with other airlines, nothing to do, Flair will not help you at any time to propose an option that will bring you to your destination as soon as possible to minimize the inconvenience.
I had to buy a new plane ticket on the spot at my own expense at more than 1100$ to get back home. Unacceptable. Flaire Airline, never again.

I had an proposal planned in Halifax for 4 months, booked with flair, first flight at 7:45am on Saturday (Dec 3), next at 10pm Sunday. Both cancelled and moved at 3pm and 9:30pm Friday. Less than 24 hours before flight. The first flight moved was still in the same day at least so no real trouble there but then they changed the flight home to the following day which 24hours before is no time to plan for that change. "CANCELLED DUE TO EQUIPMENT SHORTAGE" is what both cancelation emails said. Flair air is a scam and I lost $360 before of them, please take this review seriously, it's easy to say "It can't be that bad", all these reviews you see on this website are probably even worse then described. Please save yourselves the trouble and pay the extra money to secure your flights.

They charged me twice for checked bags even though I only had one bag. It would hours with customer service and I have yet to speak to anyone. More than a month later I received an email saying I would not be reimbursed since I check 2 bags. Strange since I only had one bag for a quick weekend flight. I would never use them again.

I tried checking online but they don't allow, I arrived 1:20 hours before and they say I lost. They didn't try to help me. Guys never try travel with this company it is SCAMMMM

I book a ticket for me and my sister to winipeg going was fine however coming back was the worst experience ever she had a turband on her head and she was ask to remove it even after she told them it's religious reason they made her take it off I understand that it was not in her photo...yes religion can be established after I'd was taken.this was very upsetting...it was my first time flying with flair and I think it's my last time...at checking the perdon was rude and would not check her in.the flight locater Qf6v7m...

So, what it really means a 'low fare' with Flair airlines? Very high probability your checked luggage will be lost and never returned to you. Mine was lost on the flight coming from Montreal to Vancouver. It's been 19 days now, and they still can't localize it. Four other passengers of that same flight lost there luggage as well. If you ever decide to travel with this company, make sure you have no checked luggage, only hand luggage.

Buyer beware of Flair Airlines as they do not reimburse money owing. I have been waiting for a reimbursement from them since June on which they approved and never sent me. I have 20 emails of their acknowledgment in this mater telling me that they still owe me the money but today I received an email telling me that this mater was resolved without me receiving any money.

Hi, i have been trying to book a flight or add luggage on my flight for a week now.
My credit card were rejected because the payment site is NOT secure therefore my bank rejected my demand. I had to buy my flight with Edreams.
Nowaday all sites have secured payment but Flair airline; Why?
I called the client service many time but noone could help me when i asked if i can pay my luggage fees in cash or if Flair airlines have a terminal at the airport where i can insert my card, type my pin in and pay my due.
Crazy that you cannot book a flight because of careless management unable to secure a payment.

Flight booked from Halifax - Ottawa return. Went to check in, couldn't, so contacted the support bot which told me my flight had been cancelled. No notice to me that they cancelled.
Bot person booked me on other (but inconvenient for me) flights and selected a seat at the back of the plane when I'd paid for a seat up front.
Worst customer service ever. Will not be flying with Flair again.

I booked a flight on flair airlines and when i checked the flight status, it was said that it's comercially cancelled. And i could not contact them. They did not do refund. Never book on Flair Airlines ever!

I booked and canceled within 24 hours in July and it's now Oct and still no refund. I have sent many emails and was told they would look into it and nothing.

I would actually give them a negative star if I could! I will be trolling this garbage customer service company to every outlet every day until the day I die! I'll just get to the main point of why I feel this way not to mention all the bull$#*!, and hoops I had to jump through in order to get to this point, but hey hear we go. They lost My bag for over 3.5 months, I fight for this to be a reality, and they return it broken with $#*! missing, and ignore my emails, phone calls in order to get my compensation. They give you the run around, promise things that never happen. I'm entitled to 2175 cdn dollars within there terms and agreements, but they will never deal with the issue and keep lying, and passing the buck. I am going to global news, and lawyer for what mine, and won't stop until I get it. Do yourself a favor and STAY AWAY from this pond scum of a company cheaper isn't always better trust me I paid 10x more In the long run.

We took our flight the seats are a little uncomfortable but should be expected. I know if you want anything to eat or drink you have to pay for it but you are still saving and you can bring your own.The girl at boarding passes was a wonderful girl who was really helpful. On the plane the stewardess where so very helpful with myself and my husband they worked to be able to put us together as we where not seated together. Overall I have nothing bad to say about Flair we where treated well I will definitely take this airline again.

Service and flight attendants were fantastic. Super friendly. 10/10 for them.
Whatever went on at the actual airport though…
TWO flights left Montréal with flair within half an hour of each other. One to Toronto. The other to Waterloo.
How 15 of us did not receive our checked baggage is beyond me. Upon arrival in Waterloo, the baggage
Carrousel started moving. Seven bags came out. Belt stopped moving. Myself and the others waiting assumed there was a hold up, and that it would start up again. Waited about 10 minutes and a staff member from the airport came over and asked if we are missing our bags. Yes we are. She said if the belt stopped moving that meant all the bags have been unloaded. Since there were many of us waiting, she went out and checked with the ground crew who informed her that yes, they had unloaded all baggage. She came back and filled out a claim sheet. The one lady's bag sticker was wrong. It was sent to YYZ. Toronto. And Flair put the wrong name on the tag too! She had an issue back in Montréal where they printed another customer's boarding pass and gave it to her as well.
Two Flair flights left Montréal. TWO. HOW do you screw up bags going to a small airport like Waterloo. Where maybe 25-30 people checked bags?!?!
Had my hairdressing scissors in my bag (as I was visiting a friend and doing her hair), so now I am missing my scissors which is required to DO MY JOB.
Again, flight attendants were fantastic. The agents I personally dealt with at the airport, great. But everything else. Wow.
Just wow.

Purchased 2 tickets to Thunder Bay: one with Air Canada and return with Flair 4 months in advance. On the day of return (August 3rd 2022), at the airport had the surprise Flair flight had been suspended 2 months prior (due to work on the airport runaway). Flair never notified me about the suspension. I was forced to buy 2 new tickets at a very high price from the airport. At the end, this "low cost" airline cost me a lot more and caused a lot of stress.
Currently, their customer service department does not know if they operate from Thunder Bay.
"We have a lot of airports to operate, do you think we know everyone's status?" was their CSR response. What is leadership team's opinion about this kind of response?
Their customer service is extremely deficient, and I would never fly with this airline. I would rate them minus if available and I advise everyone not to buy tickets with them.
There is no contact number except *******333 with a very long wait and incompetent employees.

I had to change my flight times so l had to cancel and change times. L recieved a credit for the flight. When l got the changed flight it was 5 hrs late. They issued a credit to be used for refreshment in the airport. Not one of the restarants would use it. I checked in on line to avoid the 25 dollar airport checkin fee. I paid for a small carry on at that time. When l got to the counter l had to pay again because l had no proof of payment. I can not get ghat money back. The total experience was terrible?