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Fiverr

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California
1 review
11 helpful votes
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Terrible!
June 3, 2015

Fiverr used to be a fun website. But then they're all turned so greedy with money.
They charge 20% off of seller's revenue, which only makes them 4 dollars.
And that's not enough! They charge 5% to buyers for every transactions.

First the seller, now the buyers.

Ridiculous!

Date of experience: June 3, 2015
Canada
1 review
3 helpful votes
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Agonizingly frustrating for sellers and low quality services offered to buyers. And all the while Fiverr extracting a usurious 1 dollar from every five. I would suggest buyers spend a few more dollars and minutes of due diligence seeking better options. Sellers, don't be tempted by the "fast" money, learn to promote yourself or risk being held forever captive as a glorified Fiverr slave.

Date of experience: November 7, 2013
Australia
5 reviews
5 helpful votes
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Total Rip-Off
October 1, 2015

Using Fiverr to develop a website I came across one 'developer' and I use that term loosely, who looked to have all the credentials you would expect. After too-ing and fro-ing we settled on a price of $260 and so he went to work (elsewhere I presume). 2 months passed before I received a very poorly modified $65 template that had broken links and links that took anyone who clicked them back to his servers. I can't leave feedback for the seller as it was too long ago and that works very nicely for him because he doesn't get bad feedback.
My advice - stay well clear of Fiverr.

Date of experience: October 1, 2015
District of Columbia
1 review
1 helpful vote
Follow Will M.
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Would strongly advise any freelancer/contractor to pursue other channels for sales. They can restrict your account at any time and will not give you an exact reason for up to 60 days. We have a perfect score across their metrics and over 10 five-star reviews. Happy to comply with any requests, but they do not provide details. They also take 20%, which is a lot.
--
Update: They expedited their review process - only because I left a review on Trustpilot. Good to know they really care... They ultimately decided to ban me for offering a similar service to other freelancers, which is AI vocal cloning.

Date of experience: February 7, 2024
Spain
1 review
5 helpful votes
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If you want to waste you time, contact Fiverr Helpless Center and wait forever for automated pre-written answer that do nothing to your issue.

If you want to encounter horrible clients who would harass you for free work or unreasonable work, because they can threaten you with "1 star review" if you don´t deliver or complete their ridiculous "favors", try register with Fiverr.

If you are being a freelancer for fun, this is your place as you will get 1 order in every 5-6 months if you are lucky.

No seller or buyer takes their business to this horrible place because
- Outdated web design. Ugly.
- Impractical gig and pricing plan system.
- Pre-made review. Automated reply from the staff
- Helpless support team.

Good luck

Date of experience: March 23, 2018
New Jersey
1 review
4 helpful votes
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Just say No to Fiverr
November 20, 2015

An insulting attempt to drive wages in general (and especially for Professionals) way below the minimum. The basic price of their "gig" is forcibly set to $5 (that's five dollars!), and even with several revisions it is maximized at $25. You are not allowed to set your own prices, except maybe using some cunning ways that may or may not be available later in the setup process.

Date of experience: November 20, 2015
Australia
1 review
5 helpful votes
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Rubbish!
January 6, 2016

Wish I had read your reviews first! I paid for an IT service (which ended up costing me about $9, not $5 as expected). Had it for about 2 weeks and then the seller withdrew my access (even though I'd paid for an entire year). His profile has disappeared off the site. I emailed a complaint, and this is the response I got: "Thank you for contacting us. I am sorry for your bad experience. I can say that your seller is being viewed by our Trust and Safety team and because of our policy I am unable to share any more information."
Very helpful indeed. Don't waste your money!

Date of experience: January 6, 2016
Malaysia
1 review
1 helpful vote
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Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.

They're now holding my earnings and theres nothing i can do about it

Date of experience: February 13, 2022
Georgia
1 review
7 helpful votes
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The crazy hoops you have to jump through just to delete an account says it all. Buyers don't give enough detail on jobs and you get punished for that. You can't turn down jobs that are kinda shady to begin with. The client that I made from my first job has given me tons of work now after we broke out of their interface.

Waste of time and bandwidth.

Date of experience: May 30, 2015
Australia
1 review
5 helpful votes
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As per my title I've experienced many dodgy freelancers and found the review system to be dodgy. Both of these have been raised with Fiverr with no outcome. The credit systems for refunds is flawed also.

Date of experience: December 15, 2015
California
1 review
4 helpful votes
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Waste of time! If you are in the US and need any letter writing, editing, resume writing, etc., MOVE ON! The sellers are either located in a foreign country where their English is a second language e.g. "she did never bothered to ask" or the seller is not skilled and sends the work overseas where you get back an Asian or Indian sounding monstrosity. They refunded my $50 but I had to fight for it.

Date of experience: August 28, 2017
Georgia
1 review
12 helpful votes
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After you deliver your work, a buyer can state that they are "unsatisfied" and keep whatever work you did for them. When this happened to me, I reached out to support, showed them the hours of work I'd done and the final product which had already exceeded requirements for the gig & they did nothing. I've brought in thousands $$ from the site (meaning they've made a bunch of money off that), and have only ever received 5-star reviews prior to this buyer, yet Fiverr still sided with the con artist. Super disappointed & no longer selling on the site.

Date of experience: March 27, 2018
Argentina
1 review
2 helpful votes
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Avoid at all costs, they are greedy and money hungry, charging buyers and sellers 20% fees, how do they expect anyone to make any money at that rate and pay 15% self employment tax? 35% of income goes to fees, then tack on biz. Expenses. With this concept they will go out of business and so will sellers. Everything is over priced and they have way too many sellers with no skills. Those they label fiverr pro want $500+ for a basic gig, better off hiring someone on Craigslist. Greedy money hungry company not built to last. Just read the forum of all the complaints from buyers and sellers. Listen to the feedback and make the changes or people will do business elsewhere. Seems like they got real greedy after they finally reached a profit. The micro managing, fees, and abudance of unqualified sellers is a big turn off.

Date of experience: October 9, 2021
Alabama
1 review
7 helpful votes
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Both Good and bad
April 23, 2015

Ive used the website on two purchases, one was a business plan in which u can tell it's been ported from some where, it's was very very basic not what I had expected according to the gig explain action.
Someone else did a nice resume for me, I added extra 10.00 to him so he can release me the soft editable copy, until today I'm still waiting it's been months, I stopped asking him. I'll use them for quick fix but not my favourite.

Date of experience: April 23, 2015
New Jersey
4 reviews
12 helpful votes
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Website is a complete scam. They allow sellers to offer followers on facebook and twitter using fake accounts but the follows disappear once money has changed hands. Reviews are also manipulated, with negative reviews not showing and fake positive reviews allowed. They also keep one dollar, so sellers only get four dollars. Doesn't seem worth it for the buyer or the seller.

Date of experience: August 16, 2013
Florida
1 review
4 helpful votes
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Guys, this company will suspend your account just so they can keep your available funds to them.
Their bull$#*! is 45 days wait period.
I work at a very big real estate firm and this company is in the list one of the stay away SCAM.

Date of experience: January 7, 2016
Florida
1 review
13 helpful votes
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Fiverr.com is loaded with scammers who claim abilities that are often far beyond their true capabilities. Once you've paid $5 -- and often more -- you cannot obtain a refund. The website simply refers you back to the seller when there's a problem.

Date of experience: September 4, 2014
Indonesia
2 reviews
9 helpful votes
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Stay AWAY
November 23, 2015

I had someone to design a wordpress page for me. For $60 USD after 10 days of NO communication they failed to deliver. Luckily the money was refunded into my fiverr account. They later begged me to take down the bad review because it would affect their service and said reason why they did not complete the website was because they were taking part in religious festivals. After searching for another person to develop my site both of us made an agreement of what they would provide. From the first glance the site looked nice but later when researched more into it I noticed that it was actually a poor job seemed as if they slapped it together in 2 mins. Later when I asked them to adjust the design they said they would do it by the end of the day. That was 3 weeks ago... So I basically just gave away my money. Fiverr is saying it's too late to get my money back and I cannot even make a review to warn others. I will never trust fiverr again, Its ROBBERY!

Date of experience: November 23, 2015
Florida
1 review
2 helpful votes
Follow Will T.
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We are a nonprofit that paid a designer to do a logo for us. He sent over terrible quality designs that were completely different from what we asked for while our manager was coming back from vacation.

The designer didn't respond to our requests and then deleted his account. Since it was out of the "3-day window" Fiverr washed their hands of the matter - actual response from their customer service representative "Alex":

"Your order got completed automatically, 3 days after delivery since you didn't reject the order or asked for a revision in that time period. Unfortunately, your seller is no longer a member of our Fiverr community so we cannot reach him to get back to you with the Logo design."

He then goes on to literally give us tips:

"The next time you're browsing Fiverr, here are a few suggestions to help you on your next purchase:"

What a terrible, condescending, unfriendly company. It's been 3 months and we still have zero content we paid because Fiverr doesn't care.

Date of experience: August 6, 2017
Texas
1 review
6 helpful votes
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I tried to do 3 jobs on fiver only one of them was done ok (not amazing) but the other 2 was a scam and it is very hard to get the money back because support is complicated. They mark a job completed if you don't review in 2 days. Just a bad experience

Date of experience: August 28, 2017

Overview

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
+160