Will T.

We are a nonprofit that paid a designer to do a logo for us. He sent over terrible quality designs that were completely different from what we asked for while our manager was coming back from vacation.

The designer didn't respond to our requests and then deleted his account. Since it was out of the "3-day window" Fiverr washed their hands of the matter - actual response from their customer service representative "Alex":

"Your order got completed automatically, 3 days after delivery since you didn't reject the order or asked for a revision in that time period. Unfortunately, your seller is no longer a member of our Fiverr community so we cannot reach him to get back to you with the Logo design."

He then goes on to literally give us tips:

"The next time you're browsing Fiverr, here are a few suggestions to help you on your next purchase:"

What a terrible, condescending, unfriendly company. It's been 3 months and we still have zero content we paid because Fiverr doesn't care.