Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Overall it was a good experience shopping for wheels and tires because they give you a variety of wheels and tire sizes that fit your car.
Thanks for the feedback, Manny!
Lug nuts were the wrong style/type. All else was fine. I had to request a return label for the lug nuts
Thanks for the feedback, Terry!
Love the rims and tires would definitely order from again
Thanks for the feedback, Brittany!
It was super easy to find a set of wheels for my car. There isn't a huge aftermarket market for my vehicle. But fitment industries made it easy to find the right wheels for my car without having to do any complicated math. Shipping was faster than expected and the selection of wheels is amazing.
Thanks for the feedback, Braden!
Brenda was so helpful with giving her opinion on what tires would be the best option for me. Even though I know cars and what I should get. It helped with her opinion on which ones were going to be the best for my car.
We’re happy we could help out, Matt! Thank you very much for your support!
Amazing experience! Aaron was excellent from beginning to end! 5 star service!
We're happy to hear that! Thanks for the feedback, Kahlil!
The shopping experience was great. I spoke with Matt on the phone and we worked together to get the fitment I was looking for and it came out great on the car. However. I was dissatisfied with the delivery. I live in a condo and the driver said he wasn't allowed to bring it up to my door at least. He left it at the front of my building. At the time I wasn't available so I wasn't home and my wife that just had a baby had to bring them upstairs which was horrible. Everything I ever order from any other company delivered it straight to my door or even inside my condo depending on the size of package. You can't expect everyone who live in condos and apartments to be able to carry 4 wheels/tires to their own door after spending so much money.
Thanks for the feedback, Andre. We appreciate it.
Not only is the website easy to navigate, you can get a better idea of what will fit with the gallery. Something that blew me away was the customer service. Since I took a while to find the right fitment, they actually called me, to see if I needed help choosing the right parts. I will definitely continue to use Fitment Industries for my suspension and wheels in the future.
We're happy to hear that! Thanks for the support, Kael!
Amazing lovely beautiful lol// the experience was great
We're happy to hear that! Thanks for the support, Bharat!
Talked on the phone and the gentleman was quite helpful in the way that he checked on backorder stock and see it it was a false backorder. Turns out there were 3 sets left and we got the order done right then! Very helpful and detailed. Great personality as well so it was a great experience! The wheels came in sooner than expected and are beautiful on the car with perfect fitment!
We’re happy to hear that! Thanks for the feedback, Zachary!
The item came intact perfect the best rims I have ever bought
We’re happy to hear that! Thanks for the feedback, Moises!
Had a problem with my fitment and jake helped me out
Angel - We do apologize that you had issues with fitment as we do encourage our customers to reach out to us if they have any questions on fitment. Given that our fitment is based on our gallery, we allow our customers to make their own educated decisions based on their own personal knowledge due to our community of enthusiasts that is constantly pushing their vehicles to the limits. We do show that we were never made aware of any issues regarding fitment on your order and we hope that we can reach a resolution on a matter that we were not made aware of. We'll be reaching out privately to address this with you asap. We'll be in touch! Thank you.
Super easy to find what I wanted at a good price. But 3 of the wheels I ordered came with little chips in them which shouldn't be acceptable.
I had a great experience shopping with fitment industries, you guys had everything i needed and provided many oyher options to choose from.
We're happy to hear that! Thanks for the feedback, Eggy!
Just everything overall was amazing the shipping and products
We're happy to hear that! Thanks for the feedback, Brandon!
Enjoying the squat set up and currently running stretched
We're happy to hear that! Thanks for the feedback, Mattison!
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Thanks for the support, Luke!
Website was easy to use self explanatory wasn't hard to find wheels and tires that fit my car
Thanks for the feedback, Eldin!
Products arrive good not damaged, and the time for delivery arrives pretty fast
Thanks for the feedback, Juan!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Thanks for the feedback, Jeremy!