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Fitment IndustriesReviews 949

2.7
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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
230
value
110
shipping
110
returns
79
quality
510
This company responds to reviews on average within 1 day

Instant Feedback

11,629 reviews
Maryland
1 review
0 helpful votes
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Very happy!
March 16, 2022

Lately ordering parts have been crazy with the back order problem. I ordered this exact product from another company waited 3 months before I finally canceled. Ordered from Fitment industries had it at my door step within 2 weeks!

Date of experience: March 16, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Savanah!

Texas
1 review
0 helpful votes
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Rohan's RFX-11
March 15, 2022

The shopping experience was very straightforward with minimal difficulty, would definitely shop here again.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Cristian!

California
1 review
0 helpful votes
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Quick delivery
March 15, 2022

I thought the I would wait a month or less but it was delivered like 2 weeks

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Jack!

Illinois
1 review
1 helpful vote
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In love
March 15, 2022

Picked out the wheels I wanted. Easy to know whether they fit my car or not. The pictures were helpful.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Isabel! Thank you very much for your support!

Georgia
1 review
0 helpful votes
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Quick delivery
March 15, 2022

The whole process was very easy. Wheels and tires were delivered quickly and everything looks good.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Chad!

Pennsylvania
2 reviews
0 helpful votes
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Amazing customer service
March 15, 2022

The customer service was amazing. They helped me pick out the right wheels that would fit my car and reached out to the manufacturer multiple times on my behalf to make sure what I was buying would 100% fit my car

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Miles! Thank you very much for your support!

Ohio
1 review
0 helpful votes
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Avid wheels
March 15, 2022

Two of my wheels had small scuffs on them but customer service and I worked it out and I couldn't be happier with how they handled the problem.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Ronald!

California
1 review
0 helpful votes
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The whole process was made easy by the extensive amount of information on the website. I was able to view other customers set ups with my exact model car which helped me too make the right decision. The ordering prices and delivery were all seamless. Fitment industries will be my go to for all wheel and tire needs in the future.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Von! Thank you very much for your support!

Massachusetts
2 reviews
0 helpful votes
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Awesome
March 15, 2022

Awesome product, great price and fast shipping. Excellent communication ( text messages and email). Just everything about this company is awesome. Highly recommend them without hesitation. Looking forward to my next purchase. Thank you.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the feedback, Gary!

North Carolina
1 review
0 helpful votes
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Awesome
March 15, 2022

From purchase to shipping everything was smooth. Totally recommend for any car needs.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Ashley!

California
1 review
0 helpful votes
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Anovia goes hard
March 15, 2022

Great experience turns out I didn't need Tpms sensors for my civic si and they went ahead left a voicemail and emailed me letting me know and canceled before I received the order to avoid the hassle of returning them. Great customer service too

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Mario!

Oregon
1 review
0 helpful votes
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Good enough for me to keep it
March 15, 2022

Shopping was a little confusing because it said that the rims didn't fit my vehicle but after a little research I found that they in fact did. Wheel color was a little off compared to the photo but overall still happy with the purchase.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Milano!

Maryland
1 review
0 helpful votes
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Go to shopping
March 15, 2022

Super quick and helpful, the prices are super nice as well and paying for quicker shipping is super worth it too!

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Justin! Thank you very much for your support!

Ohio
1 review
0 helpful votes
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Great Customer Service!
March 15, 2022

I talked with a couple representatives, Sam being one, and each of them were all very helpful when it came to getting my wheels and tires picked out for my '21 Wrx!

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Michael! Thank you very much for your support!

South Carolina
1 review
0 helpful votes
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Customer service excellence
March 15, 2022

I mistakenly selected the wrong bolt pattern for my wheels, and they noticed it contacted me and corrected it before it shipped out.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy to hear that! Thanks for the feedback, DJ!

Colorado
1 review
0 helpful votes
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The go-to place to buy wheels and tires.
March 15, 2022
Updated review

Shopping experience isn't perfect. Some specs are missing, like weight on many wheels. However that's my only complaint. Wheels came very fast, in perfect condition, and were balanced perfectly. These guys have the best prices (that I can find) and great costumer support.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy to hear that! Thanks for the feedback, Michael!


Way to many annoying questions about add-ons
March 24, 2022
Previous review

Way to many annoying questions about add-ons.

Date of experience: February 22, 2022
New York
1 review
0 helpful votes
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Wheel badges
March 15, 2022

The wheel badges were all dented with the exception of one.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Eduardo!

California
1 review
0 helpful votes
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Great tires
March 15, 2022

The availability of the some tires I really wanted was low so found one that matched what I had wanted. Checkout was a bit confusing and I found after the tires arrived that I should have included the TPMS sensor that I really needed, but did not know needed to be ordered separately. That was a bit frustrating but the tires themselves were great.

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Erik! We appreciate it!

Florida
1 review
0 helpful votes
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Fast shipping
March 15, 2022

Easy process. I have used other online wheel/tire stores in the past and usually I'm waiting a month or longer easily. I did pay the $150 for faster shipping but wasn't expecting to get my wheels and tires in 7 days! Nicely packaged, they really care about getting them to you in one piece!

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy to hear that! Thanks for the feedback, Austin!

Pennsylvania
1 review
0 helpful votes
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Amazing quality shirt and poster
March 15, 2022

I ordered the shirt and poster for the giveaway! The shirt is amazing (I have multiple past ones as well) and the poster isn't just one that you tape up, it deserves a frame! It's not paper, so it won't rip. Plan on hanging it on the garage wall!

Date of experience: March 15, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy to hear that! Thanks for the support, Rachael!

From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.


fitmentindustries.com
Appleton, United States