Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Lately ordering parts have been crazy with the back order problem. I ordered this exact product from another company waited 3 months before I finally canceled. Ordered from Fitment industries had it at my door step within 2 weeks!
The shopping experience was very straightforward with minimal difficulty, would definitely shop here again.
Thanks for the feedback, Cristian!
I thought the I would wait a month or less but it was delivered like 2 weeks
Thanks for the feedback, Jack!
Picked out the wheels I wanted. Easy to know whether they fit my car or not. The pictures were helpful.
We’re happy we could help out, Isabel! Thank you very much for your support!
The whole process was very easy. Wheels and tires were delivered quickly and everything looks good.
Thanks for the feedback, Chad!
The customer service was amazing. They helped me pick out the right wheels that would fit my car and reached out to the manufacturer multiple times on my behalf to make sure what I was buying would 100% fit my car
We’re happy we could help out, Miles! Thank you very much for your support!
Two of my wheels had small scuffs on them but customer service and I worked it out and I couldn't be happier with how they handled the problem.
We're happy to hear that! Thanks for the support, Ronald!
The whole process was made easy by the extensive amount of information on the website. I was able to view other customers set ups with my exact model car which helped me too make the right decision. The ordering prices and delivery were all seamless. Fitment industries will be my go to for all wheel and tire needs in the future.
We’re happy we could help out, Von! Thank you very much for your support!
Awesome product, great price and fast shipping. Excellent communication ( text messages and email). Just everything about this company is awesome. Highly recommend them without hesitation. Looking forward to my next purchase. Thank you.
We're happy to hear that! Thanks for the feedback, Gary!
From purchase to shipping everything was smooth. Totally recommend for any car needs.
Thanks for the feedback, Ashley!
Great experience turns out I didn't need Tpms sensors for my civic si and they went ahead left a voicemail and emailed me letting me know and canceled before I received the order to avoid the hassle of returning them. Great customer service too
We're happy to hear that! Thanks for the support, Mario!
Shopping was a little confusing because it said that the rims didn't fit my vehicle but after a little research I found that they in fact did. Wheel color was a little off compared to the photo but overall still happy with the purchase.
Thanks for the feedback, Milano!
Super quick and helpful, the prices are super nice as well and paying for quicker shipping is super worth it too!
We’re happy we could help out, Justin! Thank you very much for your support!
I talked with a couple representatives, Sam being one, and each of them were all very helpful when it came to getting my wheels and tires picked out for my '21 Wrx!
We’re happy we could help out, Michael! Thank you very much for your support!
I mistakenly selected the wrong bolt pattern for my wheels, and they noticed it contacted me and corrected it before it shipped out.
We’re happy to hear that! Thanks for the feedback, DJ!
Shopping experience isn't perfect. Some specs are missing, like weight on many wheels. However that's my only complaint. Wheels came very fast, in perfect condition, and were balanced perfectly. These guys have the best prices (that I can find) and great costumer support.
We’re happy to hear that! Thanks for the feedback, Michael!
Way to many annoying questions about add-ons.
The wheel badges were all dented with the exception of one.
Thanks for the feedback, Eduardo!
The availability of the some tires I really wanted was low so found one that matched what I had wanted. Checkout was a bit confusing and I found after the tires arrived that I should have included the TPMS sensor that I really needed, but did not know needed to be ordered separately. That was a bit frustrating but the tires themselves were great.
Thanks for the feedback, Erik! We appreciate it!
Easy process. I have used other online wheel/tire stores in the past and usually I'm waiting a month or longer easily. I did pay the $150 for faster shipping but wasn't expecting to get my wheels and tires in 7 days! Nicely packaged, they really care about getting them to you in one piece!
We’re happy to hear that! Thanks for the feedback, Austin!
I ordered the shirt and poster for the giveaway! The shirt is amazing (I have multiple past ones as well) and the poster isn't just one that you tape up, it deserves a frame! It's not paper, so it won't rip. Plan on hanging it on the garage wall!
We’re happy to hear that! Thanks for the support, Rachael!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
We're happy to hear that! Thanks for the feedback, Savanah!