Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was expecting to wait months on end for my wheels to arrive, but they showed up in just a couple weeks, with updates along the way telling me where they were.
Reached out to me multiple times throughout the order process about how things were coming and if I wanted certain things done with my tire an wheel package
Thanks for the feedback, Wesley!
I'm excited to fit new wheel and tire on my cooper but I have to wait for the hub centric rings to come in. I ordered the wrong size when I posted my Fitment order and I do not feel safe driving with out them. Plus I'm still adjusting the new coilovers. I did put one of the wheel on with out ring just to see the look and I'm very happy with results. This arrangement of wheel tire and offset could not have been done by the local "by the oem book" tire guys. Thanks Fitment.
I looked on the local Les Schwab web site to see what they had for sale for my car. The choices were Gloss black, Flat black, chrome and aluminum finishes, that's it.
Thanks for the feedback, Gary!
Fast delivery one of the rims were scratched on the lip but everything else was ok.
Thanks for the feedback, Jagjeet!
Ordered bc coilovers arrived in 4 days. Wheels and tires package i got from before was over a week earlier than expected and they're available to answer any questions you may have great company all around.
We're happy to hear that! Thanks for the feedback, Dylan!
Customer service was amazing I would definitely recommend this company to all of my friends and family. I will upload pics when I get them on just waiting for the weather to get nicer
We're happy to hear that! Thanks for the feedback, Jason!
I bought a set of rims and the product to keep them nice and clean Fitment Industries is a good company to deal and trust with your order...
Thanks for the feedback, Luis!
I would honestly rather not say just happy to have the products I ordered would I order from this company again probably not
Ernie - We apologize that you may have had some issues with your order as this certainly is not intended for any customer to have a negative experience. We'd hope to work out whatever issues you may be having and we will be reaching out privately to see if there is anything further that we are able to assist with. We'll be in touch! Thank you.
Customer service was professional and helpful. Super speedy service with delivery with easy installations. Thank you!
We’re happy we could help out! Thank you very much for your support!
Great selection of wheels and tires, great communication about figment, and shipping/delivery was easy.
We're happy to hear that! Thanks for the feedback, Kyle! We appreciate it!
Purchased wheels and tires. Great overall experience. Easy transactions. Good customer service. Products delivered ahead of schedule. Wheels looked even better in person.
We're happy to hear that! Thanks for the feedback, Omar!
It was amazing and everything was in time and no damage was on my wheels
We're happy to hear that! Thanks for the feedback, Cortell!
EDIT::: Just a bunch of liars. So as you may read on the bottom, after I had glitches with the website I was in fact contacted and told if I updated my review and practically lied, I could a 100$ Refund over my wheels. It's been little bit over a week now and I still don't see a refund. I guarantee you that the little snot that was chatting with me lied to me so that he wouldn't get in trouble for me leaving a bad review. He also offered me gear like stickers and clothing but they all suck honestly all the gear they have at this store is so ugly and from my experience I wouldn't even what to be dead and wearing any thing that has this stores name. Will never buy from here again.
I had problems at first with the website. Luckily, some one by the name of Joey reached out probably around 10-20 min after my purchase and was very concerned about my experience. We chatted and it was more than enough for us to come to an agreement and which is why I'm updating this review. My wheels haven't came in yet, but I'm being positive and hopeful.
Jeobany - We're sorry to hear that there were website related issues when you placed your order. Ultimately, we're thankful that you were able to place your order as you wanted in the end, and would like to discuss this further and do whatever we can to improve your experience with us! We will be in touch!
The people tells you if you need the some stuff or not. I added tpms but they said I don't need it so they refunded me the money.
Thanks for the feedback! We appreciate it!
I had a great experience starting with talking with Andrew Marchewka who helped me get the right tires for the wheels I wanted. Shipping was super fast after placing my order and everything came well packaged.
We’re happy we could help out, Alessandro! Thank you very much for your support!
Quick and friendly customer service who are more than willing to assist you with any problems you or questions you may have
Thanks for the feedback, Aaron!
Haven't received my orders yet. But so far so good. Can't wait until I get my brand new tires and wheels. Update my experience when I get my order delivered.
Lowell - We do apologize that you were having issues with certain payment methods as it sounds there may have been an error internally or the transaction may have been denied/flagged by your banking institution. We'll be looking into this to see if we can recreate the error to get a fix implemented asap. We'll also be having a member of our team touching base with you shortly to take a closer look at this. We'll be in touch! Thank you.
Everyone I dealt with at Fitment Industries was fantastic. The wheels were amazing. The car looks amazing!
Thanks for the feedback, Brent!
Great experience from start to finish for the most part. Did have a slight issue with the wheel balancing part of the process. The amount of wheel weights that were physically placed on the wheels did not match up with the quantity that showed as being needed on the Hunter balancing sheet that was included. Ultimately had to take the wheels and tires to a local import tuning shop to have them properly balanced. Other than that, was incredibly happy with the experience.
Thanks for the feedback, David!
Got my wheels and it turns out I needed spacers for the wheels which was a minor setback that could've been avoided.
Thanks for the feedback, Joshua!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Thanks for the feedback, Dalton!