• Fitment Industries

Fitment Industries

Overview

Fitment Industries has a rating of 3.45 stars from 948 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires, and youtube channel. Fitment Industries ranks 6th among Tires sites.

  • Service
    218
  • Value
    100
  • Shipping
    99
  • Quality
    499

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 69.8%
Positive
30
Neutral
1
Negative
12

Instant Feedback

11,754 reviews

141
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service, good communication from interest to purchase.
  • The overall experience dealing with Fitment Industries was the best shopping experience I've ever had!

Critical highlights

  • The problem I had with Fitment industries was that their shipping fee wasn't upfront.
How would you rate Fitment Industries?
Top Positive Review

“Patrick was Awesome!”

Bill S.
11/8/23

I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!

Top Critical Review

“Good luck getting your wheels/tires”

Trilese D.
2/19/24

I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.

Reviews (948)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (754) fitment industries (424) shopping experience (168) tire package (65)
Thumbnail of user bills2281
1 review
0 helpful votes
November 8th, 2023
Verified purchase

I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!

Tip for consumers:
Wether you have experience in automobile customization or not, Fitment Industries are a go to for any need.

Products used:
Ferrara FR4 wheels

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Bill - Thanks for your support!

Thumbnail of user roberth6486
1 review
0 helpful votes
September 20th, 2023
Verified purchase

I needed to split the cost between accounts. Sales representative Damian Oglesby made the process quick and painless. Great customer service!

Service
Value
Shipping
Quality
Thumbnail of user trilese
1 review
0 helpful votes
February 19th, 2024

I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.

Tip for consumers:
You may not just call and speak to a customer service agent after placing an order. You must leave a message and they will return your call at their convenience.

Service
Shipping
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Trilese - We do show that our management team has attempted to reach out to you about this matter and work towards a resolution. Please reach back out to us at your earliest convenience as we hope to issue a resolution. Thank you.

Thumbnail of user corad24
1 review
0 helpful votes
July 25th, 2022
Verified purchase

I'm glad I found fitment industries. Every other company quoted me 3-4 months delivery time and didn't have what I wanted in stock. Fitment industries quoted me about 2 weeks and it was on point! I actually ended up cancelling my order with a different company when I saw Fitment had what I wanted already at the warehouse and shipping was way quicker. I'm very pleased with the product thank you!

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Cora! We appreciate it! Your car looks amazing!

Thumbnail of user zacharys325
1 review
1 helpful vote
April 10th, 2022
Verified purchase

The website has it's issues here and there as well as the inconsistency in the delivery process. Ordering wasn't bad, just a few items were out of stock but were not labeled as such until I had received an email hours after my order. When my order did arrive the tracking was off and the products were carelessly placed in my driveway(not FI's fault but still) and no signature required, no knock at the door, nothing.

They were very helpful after the issues with my order and got everything straightened out

Reason I chose this business:

Had mostly everything I wanted for slightly less than retail

Reason I chose this product:

The design and sizes I wanted

* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user serenep2
Serene P. – Fitment Industries Rep

Zachary - It sounds like you may have experienced some backorder issues on the products you wanted. While we try to avoid this there are times that a product is so popular that it becomes back ordered quickly. We do try to make sure we reach out right away to let the customer know. We will reach out to you shortly to discuss this. Thank you!

Thumbnail of user kenp433
1 review
1 helpful vote
August 6th, 2021

I have been wanting different wheels for my 2020 Sonic, My big concern was not getting the fitment right. I've made this mistake on another car. I contacted Fitment Industries after watching several YouTube videos and talked to Aaron Benson. Very helpful. Answered all my emails quickly and gave me advice on a more appropriate tire size for my car. What I thought I wanted would not have fit properly. It took a couple of emails and few questions then I made the purchase. I never felt rushed or pressured to buy. Thanks!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Ken - Thank you so much for the kind words and we're ecstatic that we were able to be apart of your build! We appreciate your support and we hope to be apart of other future builds!

Thumbnail of user ivang148
1 review
0 helpful votes
January 18th, 2022
Verified purchase

I'm new to the car scene, and Fitment Industries has done an AMAZING job at helping me find wheels and coilovers for my 300zx. I've been satisfied and will definitely recommend to others, shout-out to Justin from customer service

Reason I chose this business:

Because they do an amazing job

Reason I chose this product:

To lower my car

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Ivan! Thanks for the support!

Thumbnail of user thomasm1506
1 review
0 helpful votes
May 2nd, 2020

Have not been on location but I have orders my wheels, tires and now BCRacing coilovers from Fitment Industries along with some of my favorite T-shirts and lugnuts. Their website is easy to use and helps you as much as it can. They will send you all the information you need after your purchase along with tracking. I also love their YouTube channel and have been a fan of theirs for a while. Would love to visit eventually

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Thomas, thank you so much for your kind words! We appreciate your support so much!

Thumbnail of user oliviab172
1 review
2 helpful votes
July 6th, 2020

They sent me the incorrect wheels and incorrect size and tried to tell me that it was correct. Finally they told me they'd reach out to the manufacturer to get a shipping label. That was 3 weeks ago and now they will not respond to my emails. Super disappointed cause I spent so much money and I excited about getting my new wheels.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Olivia - I'm so sorry to hear this! We would be more than happy to get this handled for you. Please feel free to give us a call as well or email in a new thread!

Thumbnail of user katherinec678
1 review
0 helpful votes
July 4th, 2022
Verified purchase

Shipping and delivery was much quicker than expected! Wheels were delivered with no issues and packaged safely. Look awesome on vehicle. Can't recommend enough!

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

We're happy to hear that, Katherine! Thanks for the support!

Thumbnail of user brandonc258
2 reviews
0 helpful votes
April 9th, 2020

The customer service is beyond outstanding and they have all the latest products. Definitely will continue supporting and shopping with them.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Brandon, thank you for your kind words and the review!

Thumbnail of user grantb241
1 review
0 helpful votes
August 1st, 2023
Verified purchase

I have used fitment industries for 2 of my car builds and both times they have been nothing but fantastic! More recently, Paul helped me over the phone to make sure that not only the wheels I wanted would fit, but that they actually had them in stock! He helped explain what would and would not fit, what he had seen work for my car, and just did an amazing job! Will be returning for Wheels, Suspension, and really whatever else I need

Service
Value
Shipping
Returns
Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Grant!

Thumbnail of user santiagog59
1 review
0 helpful votes
January 6th, 2022

(Edited) After having purchased a wheel and tire package from this website, a wheel arrived with damage. However, after speaking to a customer service specialist, they were able to help me make it right. Will be buying again in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanh287
1 review
0 helpful votes
April 25th, 2020

I follow FI on Instagram and YouTube and love the content. Always something knowledgeable and informative, with great contests and products. I've recommended and will continue to do so.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Nathan, thank you for your kind words, they mean a lot to us!

Thumbnail of user seanb287
1 review
0 helpful votes
April 13th, 2020

Both Sam and Zach were very helpful in recommending the best cleaning supplies and mounting hardware for my set of Rohana RFX11 wheels. Will be ordering from them again!

Tip for consumers:
Any and all questions can be answered by the sales staff. Very informative and quick to respond!

Products used:
The wheel care kit is very comprehensive, and more cost effective than purchasing products individually from a parts store. Definitely recommend 10/10

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Sean, thank you for the awesome feedback! We appreciate it very much!

Thumbnail of user jasont819
1 review
0 helpful votes
November 13th, 2020

Fitment industries has made my first online wheel buying experience awesome. The wheels and tires came extremely fast, with no damage to the items being shipped. They fit perfectly. I also had a t-shirt ordered and I messed up my address and it got returned. Well Derrick from the fitment team responded extremely fast and made everything right and got me another t-shirt on the way to my home. Couldn't ask for better customer service. Thanks Derrick!

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Jason - Those look awesome! We're so happy we could be a part of this and your build! Always feel free to reach out if you need anything!

Thumbnail of user nicholass314
1 review
0 helpful votes
April 10th, 2020

Honestly, I shopped around a lot for my wheels, but decided on Fitment Industries. If you get the tires with the wheels you would be hard pressed to beat the price. The customer service is awesome! My wheels came in in perfect condition, mounted and balanced, & ready to go. If you have any questions about your fitment or anything with your setup you can get it answered by the professionals you're in contact with here, or even through some of there many YouTube videos.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Nicholas, thank you for sharing! We're so happy we could make this a great experience!

Thumbnail of user jacka615
1 review
0 helpful votes
March 15th, 2022
Verified purchase

I thought the I would wait a month or less but it was delivered like 2 weeks

Quality
Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Jack!

Thumbnail of user adrianh220
1 review
0 helpful votes
May 16th, 2022
Verified purchase

Had my wheels and tires on back order, would get a personal update from F. I. monthly til they shipped, 10/10 would order again.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the support, Adrian!

Thumbnail of user bakirh2
1 review
0 helpful votes
July 25th, 2022
Verified purchase

Wheels and accessories came within a week of ordering. Everything I ordered was delivered in great condition. For certain parts I would order from them again in the future. Thank you Fitment Industries.

Thumbnail of user carloss534
Carlo S. – Fitment Industries Rep

Thanks for the feedback, Bakir!

Thumbnail of user chrisg2337
1 review
2 helpful votes
September 7th, 2023

I recently purchased a set of wheels and tires from Fitment Industries. After waiting 2 weeks for shipping I was disappointed to see they sent the wrong wheels. I attempted to contact their customer service team the day of receiving the wheels and numerous days following via phone and email as I wanted to process an expeditious return/exchange for the wheels for my nephew to put on the car I gave him to go back to school in. It took a week just to get a response from customer service. And when I finally did, they stated I needed to pay a $400 restocking fee to send the wheels back bc in a recorded conversation with their wheel 'expert' I described the wheels I wanted as polished black instead of gloss black. So they sent a polished silver wheels instead of a gloss black wheel, even when I had emailed pictures of black wheels to them that I wanted. Their 'specialist' did not verify visually during the order the wheel he was inputting either, but me calling a gloss black wheel a polished black wheel on recorded conversation was a $400 mistake as a customer, sad. They refused to let me speak to a manager in customer service, stated that they do everything via email, and as stated it took a week to get a response after a 2 week wait for shipping. Please use a more reputable company that will be appreciative of your business and helpful after taking your money, VERY DISAPPOINTED, POOR SERVICE, BAD EXPERIENCE, Would not recommend Fitment Industries AT ALL.

Products used:
Kept the incorrect product

Service
Value
Shipping
Returns
Quality
Thumbnail of user carters55
1 review
2 helpful votes
September 4th, 2020

Madison helped me out with everything from guiding me in the correct path to getting new rims and tires. This was my first time buying after market rims and she made it a breeze. I told her what kind of car that I have. The look and color that I was going for and she helped with finding out what would work with the clearance so that there was no rubbing or modification needed to the fenders.

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Carter - Thank you so much for the kind words! We appreciate your feedback and your business!

Thumbnail of user foov
1 review
0 helpful votes
September 9th, 2023

I called looking for a inquiry on specific set of wheels. I've looked on three other carriers and none of them were able to get ahold of them. Izack was a top notch guy and was able to help me find my staggered wheel set! He was quick with a quote and was open to follow up calls. Great customer service and knowledgeable people!

Products used:
ferrada fr4

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Thanks for the feedback, Foo!

Thumbnail of user morrisj44
1 review
0 helpful votes
September 8th, 2023

To whom this may concern: I must say that Anthony was kind, polite and very helpful with my purchase decisions. I would not hesitate to make another purchase without a doubt. This was my first experience with fitment industries and I am very pleased. Thanks Again Anthony. Great Job!

Service
Value
Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

We appreciate the support, Morris!

Thumbnail of user danielp849
1 review
0 helpful votes
April 25th, 2020

One of my rims cracked on my car, and i needed a place to get wheels and tires, at good quality, and a decent price, quickly. I was able to find a set of wheels, and tires (which they mount and balance for you!) for about a grand. Customer service is great, and so is their youtube channel, which is funny and very informative. Over all great business, would recommend

Thumbnail of user clairew127
Jacob W. – Fitment Industries Rep

Daniel, thank you so much for leaving a review. We appreciate you!

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From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.

Company Representative

Thumbnail of user clairew236
Claire W.
Typically does not respond to reviews

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3.5
948 reviews
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