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Fitment Industries

How would you rate Fitment Industries?
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Pennsylvania
1 review
0 helpful votes
Follow Marc C.
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Fitment Industries has great customer support with professional employees. Products they sell are of high quality, they provide fast shipping, tracking numbers, and updates on your purchase. Love doing business with them, will be returning to purchase more!

Date of experience: March 10, 2020
Jacob W. Fitment Industries Rep
over a year old

Marc, thanks for sharing! We are very proud of the level of service we provide and we're so happy you enjoyed it!

Florida
1 review
0 helpful votes
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Best Wheel Site!
March 14, 2020

Site is very helpful in making sure everything is compatible & they have a ton of educational videos on YouTube as well. Wheel & tire packages are really convenient. Even once you purchase the wheels someone from fi will reach out to you to ask confirm all the items in your order and answer any questions you might have. Would definitely recommend!

Date of experience: March 12, 2020
Jacob W. Fitment Industries Rep
over a year old

Zach, we're always happy to help our fellow enthusiasts select the right set up. Thank you for your feedback!

Connecticut
1 review
0 helpful votes
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Slow slow slow
July 7, 2021

I've already once purchased wheels from them and it took two weeks to arrive at my house. The second set I've bought has taken over a month with a single update, and when they claim they will call you back they don't… today was the first day I've dealt with polite customer service, thank you directly,. Please update your customers with their orders, and call them back. I also can mention that after a month, just yesterday I was told the tires are on back order till next year, now I have to purchase more expensive ones. I understand it's out of their control but a small discount would be helpful for the ones in this situation as well…
I can't be the only one.
The product they do supply though is great and they have a fantastic range of wheels tires and suspension.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 6, 2021
Jacob W. Fitment Industries Rep
over a year old

Gus - We're sorry to hear about the issues you've come across, this is certainly not the standard for our customer service. We never want any of our customers to experience this! We'd love the opportunity to make this right, please send over an email with "ATTN Evan" in the subject line to ensure it gets in the hands of one of our managers. Thank you so much.

New York
1 review
0 helpful votes
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Great service
September 15, 2021

I like the fact that they have a wide variety of wheels and tires to choose from. Mathew helped me out with any information I needed before purchase which was great. Response time was very quick in my opinion. Would recommend to any friend

Date of experience: September 15, 2021
Jacob W. Fitment Industries Rep
over a year old

Angel - Thank you so much for the support and for allowing us to be part of your build!

Tennessee
1 review
0 helpful votes
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Fitment industries I've been following for a very long time and I love what they do for the car community and the scene over all. I'm looking forward to transforming my daily with their inventory soon hopefully

Date of experience: May 15, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the support, Jeff!

Georgia
1 review
0 helpful votes
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Amazing, so many choices, honestly was hard to pick one. But found my set. And I love how you can get the tire packages with many choices to pick from as well. And best they come mounted and balanced ready to go. Came pretty fast I feel for custom wheels being made to order. Only waited 3 weeks if I'm not mistaken. Very pleased

Date of experience: March 21, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Timothy!

Pennsylvania
1 review
2 helpful votes
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Amazing service
September 4, 2020

Madison helped me out with everything from guiding me in the correct path to getting new rims and tires. This was my first time buying after market rims and she made it a breeze. I told her what kind of car that I have. The look and color that I was going for and she helped with finding out what would work with the clearance so that there was no rubbing or modification needed to the fenders.

Date of experience: September 4, 2020
Jacob W. Fitment Industries Rep
over a year old

Carter - Thank you so much for the kind words! We appreciate your feedback and your business!

Ohio
1 review
0 helpful votes
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Had multiple issues and none were ever fixed or addressed. Company wanted me to fix there mistakes before helping in anyway. Don't use them and if you do I hope they get it all right out the gate or the issues will not be fixed. Good luck

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2022
Joey M. Fitment Industries Rep
over a year old

Matthew - we're unsure what happened on your order specifically, but we're always happy to assist however we can. If we can still do so, please reach out to us by phone or email. Thank you!

Ohio
1 review
0 helpful votes
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Such A Great Company
April 10, 2020

Thes guys are awesome! I've bought apparel, tires, wheels, and suspension from them and they never disappointed me in customer service or in the quality of their products. Their shipping is very fast and have yet to miss a delivery date.

Date of experience: April 10, 2020
Jacob W. Fitment Industries Rep
over a year old

Jared, thank you for the kind words! We can't thank you enough for the support!

Utah
1 review
0 helpful votes
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Great products!
July 25, 2022

I'm glad I found fitment industries. Every other company quoted me 3-4 months delivery time and didn't have what I wanted in stock. Fitment industries quoted me about 2 weeks and it was on point! I actually ended up cancelling my order with a different company when I saw Fitment had what I wanted already at the warehouse and shipping was way quicker. I'm very pleased with the product thank you!

Date of experience: July 25, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Cora! We appreciate it! Your car looks amazing!

Pennsylvania
1 review
0 helpful votes
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Worth it
March 20, 2022

I spent months looking at different sites, trying to pick out the best deal on the wheel I want from one site and tires from another. After all of the research, I realized that the extra $100-$200 spent on this set made up for itself in not having these mounted and balanced in town. Overall, very happy with my new setup and the time it took. My only gripe, they shipped on a 18-wheeler which could not make it into my neighborhood, so I had to pick them up myself a half mile away with my step dads truck. Not ideal

Date of experience: March 20, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jordan! We appreciate it!

Georgia
1 review
4 helpful votes
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I'll be blunt. Basically had two wheels get bent and cracked from a pot hole. Purchased from them before so figured why not be a repeat customer. THIS WAS A MISTAKE. As you can see in the pictures purchased two" chromium black wheels and this is the trash I was given. I get brake dust and even sun damage, but these are obviously two different colors labeled as the same. I brought it to there attention and I was told there was nothing they could due via the manufacturer as it was a "minor" color difference. LOL what a joke of a company. Due to them being installed while as I was out of town, they did nothing to back the crap product that they sold. I do car meets and anyone who is remotely into cars wouldn't find this acceptable. Very disappointed with both companies and I highly recommend taking your business elsewhere. You have been warned.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2021
Jacob W. Fitment Industries Rep
over a year old

John - There seems to be a disconnect as to why we were unable to return/swap the wheels. Many manufacturers tend to slightly change their color base or overall product each year and this seems to be a case that direct correlates with those yearly changes. We'd like to take another look at your order and offer a resolution asap. Could you please reach out to us at sales@fitmentindustries.com ATTN Jake so that we can take another look at your order? Thank you!

California
1 review
0 helpful votes
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Dave P. Hooked it up!
November 9, 2021

I sent in am email with a question regarding fitment of a particular model and size of wheels and I received a call just hours later. Dave assured me that he was a real person and not the scam callers wanting me to extend my vehicle warranty and thanked me for answering the call. He allowed me to explain my dilemma with the wheels and upon me being a first time customer and black friday around the corner, he helped me place the order for the wheels over the phone. I had found another website that had the same wheels at a cheaper price but it not being black Friday or cyber Monday yet I decided to wait, until this call assured me that I was getting probably the best deal I could. Even if not, I'd be getting my wheels before then and I have been waiting since April of this year for these deals.

Date of experience: November 9, 2021
New Jersey
1 review
2 helpful votes
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3 weeks and no movement
March 24, 2021

I purchased 4 rims and tires for my mk6 gti from Fitment industries about 3 weeks ago... March 5th so 20 days ago to be exact and it still says that the order has yet to arrive at their warehouse. I am not sure that it is entirely Fitment industries fault, but if i don't see any movement by once April hits I am going to find a way to cancel my order because it is kind of ridiculous how long this has taken.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
Jacob W. Fitment Industries Rep
over a year old

Devin - As enthusiasts ourselves, we definitely understand where you're coming from. Currently, we're facing an astronomical amount of nationwide backorders on products/delays in general from manufacturers. We know you're really excited for your new wheels and we are doing our best to get them to you as quickly as possible. Please feel free to reach out and include "ATTN: Claire" in the subject line and we can dig into this a bit further. Thank you.

Colorado
1 review
0 helpful votes
Follow Samuel V.
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Fitment industries really have their head on straight with what they are talking about and selling. They have very educational videos on YouTube for beginners coming into the industry like myself. I am very satisfied with my visit and hoping the parts arrive soon!

Date of experience: March 13, 2020
Jacob W. Fitment Industries Rep
over a year old

Samuel, thank you for the kind words! Your support means so much to us.

Florida
1 review
0 helpful votes
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New Shoes
October 30, 2021

Spent the last two days looking for wheels & tires for our project car. Hats off to Nick O. For his knowledge and understanding of the look we were going for. He helped us turn hours into a few short minutes. Thanks again Nick.

Date of experience: October 28, 2021
Carlo S. Fitment Industries Rep
over a year old

Thanks for the 5 stars, Walter!

Pennsylvania
1 review
0 helpful votes
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Excellent!
March 19, 2022

Everything about the website I love! The many filters you can choose from to really narrow down your options. Most of all, the pictures of others cars allowed me to make my wheel selection easy. Im a visual person so the fact that I could see the wheels on a car was so awesome! They came in a very reasonable time and were packaged well! Would definitely recommend to all of my friends!

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Ryan! We appreciate it!

New York
1 review
5 helpful votes
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OMG I am a 50 year old man trying to get a rim and tire package and the service after the first call was so bad. Quick to take my deposit bud dam when i needed to finish the order left on hold forever, transferred 4 times and hung up on 3 times and in the middle of it all put on hold because i spoke to some else and then told we no big deal i will get the credit... o well... really like you needed to say this to me? Its all good i will spend my $4000 else where.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2021
Jacob W. Fitment Industries Rep
over a year old

Joe, this doesn't sound correct. Please shoot over an email with ATTN: Collin in the subject line and we'd be happy to make sure a member of leadership gets this handled for you! Thank you sir.

Michigan
1 review
5 helpful votes
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Total Incompetence
March 30, 2021

Fitment's site identified the incorrect replacement size for my OEM struts. Three weeks and six emails later I not only don't have the correct struts, but I can't even get someone on their support team to even understand what the problem is with what was sent to me.
Poor information on their website.
Terrible customer service.
No accountability.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 30, 2021
Jacob W. Fitment Industries Rep
over a year old

Anthony - This does not sound like our company at all. We'd like to escalate this to our leadership team to look into this to make sure it's handled in an expedited fashion. Feel free to email in with "ATTN Claire" in the subject line. We'd love the opportunity to correct this for you!

Washington
1 review
0 helpful votes
Follow Von A.
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The whole process was made easy by the extensive amount of information on the website. I was able to view other customers set ups with my exact model car which helped me too make the right decision. The ordering prices and delivery were all seamless. Fitment industries will be my go to for all wheel and tire needs in the future.

Date of experience: March 15, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out, Von! Thank you very much for your support!

Overview

Fitment Industries has a rating of 2.7 stars from 952 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fitment Industries most frequently mention ceramic coating, new wheels and long time. Fitment Industries ranks 6th among Tires sites.

service
230
value
110
shipping
110
returns
79
quality
511
This company responds to reviews on average within 1 day

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11,751 reviews