Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Once I placed my order, Fitment Industries kept me up to date while they prepared and shipped my order. One concern was that when these wheels and tires were delivered, I received no notification and had no idea that my wheels and tires were sitting out in front of my garage for all the world to see. They could have easily been stolen.
I spend a lot of time browsing the website. Easy to navigate, check fitment, compare reviews with customer pictures and easy to put together packages
Thanks for the feedback, Samuel!
Recently the team at fitment industries reached out to me in regards to a past review. They were very kind and professional. They assured me that they would work with me during my next purchase. From my conversation the team at fitment industries really does strive for the best outcome. Look forward to the future.
Aaron - We apologize that you have had multiple issues while ordering with us. We never intend for any errors to occur but it seems there are some underlying issues that have yet to be communicated to us regarding your order. We do see that you have previously worked with our management team on your order so we'll be having them touch base with you shortly to address this matter further. We'll be in touch! Thank you.
Always had a good experience with Fitment Industries
Thanks for the feedback, Octavio!
Everything come on excellent package thanks for everything, next order soon ….
Thanks for the feedback, Edward!
Always a pleasure doing business with the fitment crew.
Thanks for the support, Gerald!
Love it will always buy from them products are good
Jimmy - It's great to hear that you appreciate our products and have had good experiences before, however, we do apologize that this current experience has not lived up to our expectation of a 5-star experience. We'd hope to right any wrong that may have occurred. We'll be reaching out privately for more insight on the matter as well as how we can improve. Thank you.
I was shopping for tires online and every other company I contacted couldn't get the tires I wanted or they were out of stock. Fitment Industrys had exactly what I wanted. Customer service was very professional and helpful.
We’re happy we could help out, Jason! Thank you very much for your support!
Customer service with fitment industries is very good. I emailed them inquiring about quotes and they actually called me to help me out with tire sizes
We’re happy we could help out, Ali! Thank you very much for your support!
All of the boxes came in ripped and damaged. All of my wheels had scuff marks along the rim. Just wish it could've been more taken care of.
Alonzo - This certainly is alarming and something that we never intend to happen. This sounds like there may have been some damage related to shipping and it's something we'll happily address. Please reach out to our team at wheels@fitmentindustries.com and we'll assist you right away! We look forward to getting this taken care of. Thank you!
Response was quick. Orders were put out with the highest priority. Prices unmatched. Just overall out did yourselves. If only y'all had the wheels I wanted then I probably just would've gotten the whole set from y'all. I've been scouting since but was only able to pull the trigger recently. Again, thank you for y'all's business. Keep doing what y'all are doing!
Thanks for the feedback, Bryan! We appreciate it!
Was a smooth and fast experience. Pun absolutely intended :)
Thanks for the feedback, Reid! We appreciate it!
My experience overall was great. My order shipped a lot faster then I expected. The order was on backorder so I was shocked. I switched my original order for something else and I was helped via email. The response was quick and they switched my order no problem.
We're happy to hear that! Thanks for the feedback, Adesh! We appreciate it!
It was faster shipping than i expected. It fit perfectly for my car.
Thanks for the support, Andrew! We appreciate it!
The website has it's issues here and there as well as the inconsistency in the delivery process. Ordering wasn't bad, just a few items were out of stock but were not labeled as such until I had received an email hours after my order. When my order did arrive the tracking was off and the products were carelessly placed in my driveway(not FI's fault but still) and no signature required, no knock at the door, nothing.
Zachary - It sounds like you may have experienced some backorder issues on the products you wanted. While we try to avoid this there are times that a product is so popular that it becomes back ordered quickly. We do try to make sure we reach out right away to let the customer know. We will reach out to you shortly to discuss this. Thank you!
Very nice people. Helped me with everything I had questions with and got my package very quickly.
We’re happy we could help out, Omar! Thank you very much for your support!
Fast shipping. Quality product. On time. Perfect condition
We're happy to hear that! Thanks for the support!
Amazing experience, would recommend to all my friends to order from Fitment Industries
We're happy to hear that, Anthony! Thanks for the support!
I ordered one rim due to damage on one of my wheels. I told the rep I needed ASAP delivery for my product as I was heading on a road trip less than one week later. The order was shipped the next day, and arrived one day earlier than expected which helped me leave on time. I highly recommend using fitment industries for your next wheel purchase.
We're happy to hear that! Thanks for the support, Mike!
Sensors in tire did not pair up with my gr86 because they programed the sensors to 2020 86 rather than gr86. I brought the car to Toyota to reprogram the sensors but they couldn't do it so now I have to bring in the stock wheels and have them swap the sensors.
All FI had to do was tell me they couldn't properly program the sensors to the GR86 so then I would have canceled the sensors/tires and just ordered the wheels.
Gerro, we're truly sorry to hear of any issues you've had with your order! If there's been any sort of delay on our end it's absolutely never our attention. If you have questions or concerns not yet addressed, please be sure to reach out to us at wheels@fitmentindustries.com. We'd be more than happy to help any way we can!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear that! Thanks for the feedback, Joseph!