Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
After talking to a "fitment specialist" they suggested the specs I ordered and now I'm having to order spacers to make it even look right and fit properly
Order got to my door early. Website is well designed. Aswell as being user friendly. No lie I was surprised
Very easy to navigate the page will be doing more business here in the future
Thanks for the feedback, Doris!
Everybody was straight forward and very helpful with any questions I had
We’re happy we could help out, Xavier! Thank you very much for your support!
Representative went above and beyond in helping me with my purchase.
Larinston - We apologize that you have had a hard time getting through with us and are being transferred many times. This is not something that should have happened and we will be having a member of management reach out to soon. Thank you!
The website is very easy to use and find what you need, and the shipping process was quick and everything came in without damage and as described.
We're happy to hear that! Thanks for the feedback, Zackary! We appreciate it!
In my opinion fitment industries has the best website for purchasing rims and tires. Had been looking around and after months of looking into other companies none has the simplicity and the pictures of cars with the fitment on them as good as fitment industries.
We're happy to hear that! Thanks for the support, Fernando!
Though my wheels were backordered for over 6 months, the staff were very transparent about what to expect, and after a out of stock on the tires I picked, they were quick and willing to correct it. The wheels and tires arrived wonderfully packaged. Thank you again!
We're happy to hear that! Thanks for the support, Jeremy!
I know when it comes to delivery it wasn't your fault. It was a HASSLE to get a hang of roadrunners customer service when fitment industries would reach back immediately.
Update- Joey a rep from FI reached out to be more engaged and ask questions regarding this matter. When it comes to customer service with fitment industries I was already happy with the help and knowledge they provided. But then Joey made my overall experience a lot better because he took his time to listen to a customers voice. Experiences like that is what makes a customer want to purchase from you guys again. However even if my experience with the delivering carrier wasnt the best. I more then satisfied with FI's customer service and overall experience with them. I don't want other customers to experience the same thing I went through.
Rolando - We are happy you had a mostly positive experience with us outside of some logistics related issues that came up on your order. We hope you can understand from our perspective that those things were not necessarily in our control, but we would still like to discuss this further with you to make sure we're doing what we can to improve your overall experience with us. We'll be in touch! Thank you.
I had my wheels I wanted picked out and ordered them along with some sensors and they were delivered with a week!
Thanks for the feedback, Collin!
Shopping for what I wanted was really easy and simple! Shipping was faster than expected and got everything a week earlier!
Thanks for the feedback, Cody!
Fast shipping and everything nice, the wheel are amazing
Thanks for the feedback, Edwin!
Delivery was fast and smooth
Couldn't be happier with shipping and the fitment industries team! You guys are amazing thank you so much
Alex - We are happy that you had a positive experience with us! However, we're unsure what may have happened that led to this 1 star review, so we'd like to reach out and discuss any possible issues that came up on your order with us. We'll be in touch!
Fantastic service with shipping and product protection.
Thanks for the feedback, Logan!
Issues with business shipping address being denied. Eventually figured it out
I've had a small problem and left a review and the very next day not even respecting an response I've received an email from customer service offering to help me and resolved my issue.
Justin - We are sorry you received an email about shipping and were not aware of shipping costs during check out. While we do offer free shipping to the lower 48 states we just can't offer free shipping to Alaska or Hawaii because of the cost. We will have a member of management reach out to you soon to come to a resolution on this. Thank you!
Working with Fitment to resolve an issue so far have good hopes with the current rep I'm working with.
Forrest - We are sorry the experience you have had thus far has not been as great as we except. It sounds like there might be some sort of delay or backorder issue. We will have a member of management reach out to you soon. Thank you!
Everything went well however the rims I order looked different in person then seeing them on the website and it probably was because of the size difference however the team was very supportive
You're very welcome, Derrick! We appreciate doing business with you!
The people worked with me very well and got exactly what I needed for my car.
We're happy to hear that! Thanks for the feedback, Logan!
After ordering a set of coilovers and receiving the wrong set, then the hassle to get my money back, I flet slighted. But Fitment industries contacted me directly to resolve the issue and turn around my experience. Initially I felt like this company was just another company that didn't care about the experience of its customers but after fitment reached out to me i now see they not only care about maintaining a good reputation but their customers as well. Will definitely return for more products in the future.
Reese - We are sorry for the delays with your refund and understand the frustration of having to wait for that. It sounds like there is something missing that we will look into. We will also have a member of management reach out to you shortly to discuss this. Thank you!
I called in for fitment help and Izack from your staff helped me correct my specs on my order. Thank you for all the help! Will definitely recommend.
We’re happy we could help out, Primo! Thank you very much for your support!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the support, Spencer!