Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Wonderful. Very easy to use shopping site. Every part of this shopping experience was great. Got a ton of updates and they even made sure to get part of the order right that I had messed up. (ordered TPMS and I didn't actually need it)
Great customer service i forgot to add the sensors and they called to check if i wanted to add them…the wheels are absolutely beautiful!
Thanks for the support, Nicholas!
It was great! The tires where a bit smaller then I expected but they still look and work great!
Thanks for the feedback, Benson!
Great experience with them I'm gonna keep ordering things from them
Thanks for the support, Ivan! We appreciate it!
Had no issues ordering my wheels for my car.
Shipping was quicker than I expected I received my wheels within three days of ordering them.
Thanks for the feedback, Remy!
Great selection, easy to find products, LOVE the gallery in order to give me a good preview of what I am looking for.
Thanks for the support, Hoon! We appreciate it!
This is my second wheel and tire purchase with Fitment Industries, they just can't be beat.
Thanks for the support, Ian! We appreciate it!
It was a good shopping experience. Easy to find wheels for my car.
Thanks for the feedback, Bryan! We appreciate it!
Quick and Easy. I was able to get wheels tires tpms sensors and mounting and balancing for a great price.
Thanks for the feedback, Jeremy!
Very easy checkout process and received my order within 7 days
Thanks for the feedback, Doris!
Easy to use very fast with shipping easy to figure out sizing and great selection
Thanks for the feedback, Hailey!
Fun and easy site to use really like the brands you guys sell!
Thanks for the feedback, Devin! We appreciate it!
It was pretty good. The shipping company tracking info went down, because they were updating their website, but that's not FI's fault, and they still came 4 days earlier than quoted.
Thanks for the feedback, Daniel!
Product has good quality. Price was affordable and checking out was quick and very simple.
Thanks for the feedback, Louis! We appreciate it!
Customer service love my exchange order for a little bit, but other then that shipping was super fast, product just as perfect as the first order!
Thanks for the support, Kyle! We appreciate it!
Only had a small problem with the return, but other then that perfect service
Easy access and fast shipping also great communication
Great customer service, went above and beyond to help out and answer questions
Travis - We do apologize that the payment method you were attempting to use would not process. There may have been an internal error that we are unaware of. We'll be reaching out to you privately so that we can review this internally and attempt to locate the source of this error if it is to be determined that our systems are at fault. We'll be in touch! Thank you!
I bought some enkei wheels that were backordered for about 4 months until they finally went on sale again. I clicked purchase and added the some add-ons without paying too much attention. I later get an email from customer service for a return on some parts that I did not end up needing. They took the initiative to process a return for me instead of just sending me unecessary accessories. That was definitely greatly appreciated.
Thanks for the feedback, Juan!
Good and accurate I love them they came with zero damage and exactly like the picture
Thanks for the feedback, Angel!
User friendly website, lots of tools to help find the correct fitment, tire stretch, plus the gallery is very helpful. The Konig ampliform and Continental DWS06 Plus tires are a great combo. Email updates through the whole process and fast shipping. Would recommend to anyone.
We’re happy we could help out, Kristian! Thank you very much for your support!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Jason!