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Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Wheel prices went up from last month and the same wheel was $200 off as the one in a different offset and that one was in stock.
Update: Joey called me and walked me through the issues I was having just hours after my initial review and I can say he offered the best service I've ever had. 10 outta 10 will recommend FI for any wheel or suspension purchases from now on!
We're happy to hear that! Thanks for the support, David!
Absolutely love the wheels and tires! Can't wait to throw them on!
Thanks for the support, Cody!
Anthony was amazing! Very responsive and patient! He helped me with my purchase and gave me all the information i needed!
We’re happy we could help out, Michael! Thank you very much for your support!
This website has literally every little detail you could possibly need about the wheels and tires as well as your car! Makes the shopping experience super streamlined and easy!
We're happy to hear that! Thanks for the feedback, Wyatt!
Easy and straight forward. Very informative and always kept me updated with order process and shipping information
Thanks for the feedback, Jaime!
Shipping took 17 days from the second I pushed order to the day they were on my front porch. Everything was packaged great, wheels were exactly what I ordered, directional tires were mounted correctly
Thanks for the feedback, Colton! We appreciate it!
Easy shopping experience. Shipment was really fast and my wheels and tires are amazing
Thanks for the feedback, Richie!
The Accuracy was very well. I believe I got the wheels and tires correctly tailored to my car and at a low price with getting the bundle.
Thanks for the feedback, Bryon! We appreciate it!
Berry Berry goo. You'll be hard pressed to find a site that is as organized, professional, and customer oriented as this one. Found what I wanted exactly where I thought it would be.
Thanks for the feedback, Jonathan!
I love how you can bundle the wheels and tires together. Not to mention the free mounting and balancing.
Thanks for the support, Giovanni!
This was a confusing purchase to start. I found you on you tube and checked your site out. Awesome job! Every aspect is explained in detail and makes our selection job so much easier. Very excited, thank you.
Thanks for the feedback, James! We appreciate it!
Good experience, helpful staff, quality products received in a reasonable amount of time
Thanks for the feedback, Brandon! We appreciate it!
Smooth process! Very pleased and happy with the product!
We're happy to hear that! Thanks for the feedback, Ethan!
Awesome customer service! Awesome customer service! Awesome customer service!
Thanks for the feedback, Robert!
Yea man tires and wheels and stuff
So far so good! Love the galleries and all of the helpful info. Wheels came early and look good. Only issue is my center caps won't fit because of the factory bearing dust caps, even though the wheels were for this specific car. Not the end of the word tho
Thanks for the feedback, Trent! We appreciate it!
So far so good! Love the galleries and all of the helpful info
Shirt fit great and was a nice soft material I've gotten compliments from people asking about it. The design turned out really well.
Thanks for the feedback, Kaleb!
I would have gave them 5 stars but again if someone not knowing about cars would get lost or confused,
Hey Benjamin - Thank you for the review. As far as specific wheels that may or may not fit your vehicle, we always encourage you to reach out to our customer service team should you have any questions about a set up that might have any possible fitment issues. We'd still like to discuss this further with you to make sure you had the best experience possible with us, so we will be having a member of our management team reach out to do so. Thank you!
I had zero issues with my experience, and it got here insanely quick!
Thanks for the feedback, Christopher! Thanks for the support!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joyce - We apologize for the price changes as we ourselves have seen the cost of products rise quite drastically over the last year. This is, unfortunately, is in direct relation to material shortages along with the current state of the world and is out of our control. However, we do appreciate feedback and are happy to help however we can. We'll be reaching out privately to address this accordingly. Thank you.