Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
One of the best customer service teams. Able to assist and answer all questions.
One of the rims had a decent size chunk missing. The shipping packaging was in perfect condition so it must have happened prior to shipment.
Megan - We are extremely sorry one of the wheels you received came with damage. We would never intentionally ship out any product that was less than perfect, and we understand from your perspective why it would be disappointing to receive that. We'd like to discuss this further with you, and make sure we're doing what we can to improve this situation. We'll be in touch, thank you!
I'm very happy with my purchase the expert information I received from the rep was very helpful
We’re happy we could help out, James! Thank you very much for your support!
Great service came quick no hassle will definitely order again
We're happy to hear that! Thanks for the feedback, Frederick!
Everything was easy and the quick responses were much appreciated!
Thanks for the feedback, Kyle!
Very easy process and nice delivery, company even sent a discount so I can purchase the wheels.
Thanks for the feedback, Bri!
Got my wheels in a timely manner. Had a bit of a chip on the back of one wheel but otherwise it was good.
Thanks for the feedback, James!
Ordered my wheels around beginning of March and received them 5 days after placing my order. They arrived flawless. Amazing experience.
Thanks for the feedback, Miguel!
They came extremely quick, well packaged, and came super clean. I love them.
We're happy to hear that! Thanks for the support, McKenna!
The front struts fit like a glove, went on smooth! However; the rear bolt up holes on both the left and right were to small for the bolt to go through! So I had to go to Home Depot and purchase a $60.00 step bit to enlarge the 4 holes so the bolts would fit! Other that they awesome!
Thanks for the feedback, Justin! We appreciate it!
Great rims and tires love fitment industries but where the center cap pops in there was some damage to one rim.
We're happy to hear that! Thanks for the support, Braydan!
I orders wheels tires and everything around it. Everything came on time. It was great.
Thanks for the feedback, Austin!
They look really nice on my car (2006 accord) and overall really helpful customer service
John - We are sorry that you had issues with the wheels you purchased regarding a possible road hazard related failure. We'd like to gather some details on this, and help as we can given the circumstances, so we'll be reaching out ASAP to do so. Thank you!
Fitment Industries has become so much more than just wheels, tires and suspension. However, even though they are growing super fast and have all sorts of projects, they still maintain the same quality of service on what started them out - wheels, tires and suspension. The ordering process was incredibly smooth. The selection itself is mind-boggling! They truly have created a one stop shopping experience to get all the info about what wheel and tire specs work for your platform, the selection of styles to the testimonies of actual consumers! It's clear to see that Fitment Industries takes care of their customers while simultaneously growing the car scene! As an ambassador, I couldn't be more proud of representing Fitment Industries! Now all I need is more money to buy more parts! Ha!
We're happy to hear that! Thanks for the support, Nicole!
Easy site to navigate. Customer service was great. Delivery was on time, and the overall experience was just amazing. Highly recommend Fitment Industries to anyone that's looking for wheels, tires, or suspension. I've already referred a few of my friends to Fitment Industries.
Thanks for the feedback, Ryan!
Everything was easy to find and easy to look up. If you had any problems they were there to help you solve anything that you had to ask
Thanks for the feedback, Keith!
It was easy too choose when you have the gallery with all the pics and sizes I'd look on you're car
Thanks for the feedback, Daren!
It was a great service and love how their website breaks down everything for you.
Thanks for the feedback, Juan!
Awesome customer service, showed up at my door in a week!
Thanks for the feedback, Phillip!
From the business
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear that! Thanks for the feedback, Tims!