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Fitment Industries

How would you rate Fitment Industries?
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Texas
1 review
0 helpful votes
Follow Fernando E.
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Unexpectedly
April 16, 2020

The customer service is beyond expected. They helped me out after the purchase and recommended me products to help with my new rims. I would rate five stars but until I receive my product and install into my car for now customer service is excellent.

Date of experience: April 16, 2020
Jacob W. Fitment Industries Rep
over a year old

Fernando, thank you for sharing your experience!

Colorado
1 review
0 helpful votes
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Best way to buy wheels and tires
March 19, 2022

Using the calculators on the website was very helpful in helping me choose tire sizes to put on my vehicle with the wheels I wanted. The site is very easy to navigate and really organized I don't think I'll buy wheels and tires anywhere else!

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

We’re happy we could help out, Lex! Thank you very much for your support!

Illinois
1 review
0 helpful votes
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To whom this may concern: I must say that Anthony was kind, polite and very helpful with my purchase decisions. I would not hesitate to make another purchase without a doubt. This was my first experience with fitment industries and I am very pleased. Thanks Again Anthony. Great Job!

Date of experience: September 8, 2023
Jacob W. Fitment Industries Rep
over a year old

We appreciate the support, Morris!

California
1 review
0 helpful votes
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CUSTOMER SERVICE
September 9, 2023

Fitment Industries' customer service (Richard) is awesome. All my questions were answered and was assisted in ordering the correct fitment for my vehicle. They are highly recommended for purchasing items for your vehicle.

Date of experience: September 8, 2023
California
1 review
0 helpful votes
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Great service and products
February 17, 2022
Updated review

It was very easy to find the right rims for me in their website and they kept in contact with me throughout the whole back order situation of my rims, they let me know as soon as they were available to ship, I love their selections of wheels and how easy they make it to find the right fitment the first time plus their customer service is amazing.

Date of experience: February 17, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Tony!


It's was quick and easy, I love their products and customer...
February 11, 2022
Previous review

It's was quick and easy, I love their products and customer service, I barely discovered them a couple months ago and already know I'll be buying several things from
Them for my car and recommend them to anyone that wants to buy any parts for their cars.

Date of experience: February 11, 2022

Always great to use affirm they're easy to use and...
January 2, 2022
Previous review

Always great to use affirm they're easy to use and get you what you need on the spot

Date of experience: January 2, 2022
Utah
1 review
0 helpful votes
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I purchased a set of wheels and went to track my order later to find that the website didn't have an order, I called and spoke to Carlos who showed that the email I provided was not typed correctly. He emailed me my tracking information and gave me an update on my wheels. 5 stars from me

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Good experience
February 10, 2022

I loved everything about my shopping experience except that almost none of the wheels had weight listed. I had to either google the weight, or contact Fitment Industries to provide the weight. It made it very difficult to make a decision, and almost pushed me away to make a purchase at another site.

Date of experience: February 10, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Jeffrey!

New Jersey
1 review
0 helpful votes
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Receive damage wheels
March 7, 2023

This is my 3 set of wheels frm this company, so I felt comfortable with them to my surprise the wheels was damage and this was my most expensive purchase yet 3300 I paid for these wheels I purchased these wheels on 11/15/2022 so to say the least it was the colder months of the season. I didn't think too much of it. So l put them up in my garage they was package. Well like always. So the weather finally broke. On 3/7/2023 I decided to put them on my car to my surprise. All four of the worlds was damage contact the company, sent them pictures over of the damage wheels they offer me 150 for compensation which it was unacceptable I should've open them up when I got them but I never had this problem with these guys before so I didn't think too much of it so that much is on me but as a valued customer that spend over 9000 with these guys l expecting more so I'm stuck with damages wheels that I paid 3300$ for

Date of experience: March 7, 2023
Jacob W. Fitment Industries Rep
over a year old

Daniel - We apologize for any inconvenience as it most certainly is not intended. Given the timeline of the situation, we were unable to offer replacements. We have always encouraged our customers to inspect product upon delivery as there are many variables involved that could play into damaged product. Please reach out to our team should you have further questions. Thank you.

California
1 review
0 helpful votes
Follow Taurean B.
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I mean, what's not to love buying wheels, tires, and suspension from www.fitmentindustries.com? Not only do they sell the aforementioned, but they got bodykits, stickers, lug spikes, and more! They're a good group of folk who truely want to make sure you get the right setup for your ride. I love them (especially Alex) and you should too! Highly recommended

Date of experience: March 2, 2020
Jacob W. Fitment Industries Rep
over a year old

Taurean, thank you so much for your support! We're so glad you had a wonderful experience with us and thank you for the kind words!

Washington
2 reviews
0 helpful votes
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Recently the team at fitment industries reached out to me in regards to a past review. They were very kind and professional. They assured me that they would work with me during my next purchase. From my conversation the team at fitment industries really does strive for the best outcome. Look forward to the future.

Date of experience: March 11, 2022
Jacob W. Fitment Industries Rep
over a year old

Aaron - We apologize that you have had multiple issues while ordering with us. We never intend for any errors to occur but it seems there are some underlying issues that have yet to be communicated to us regarding your order. We do see that you have previously worked with our management team on your order so we'll be having them touch base with you shortly to address this matter further. We'll be in touch! Thank you.

Florida
1 review
0 helpful votes
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Amazing customer sevice
November 18, 2023

I just purchased a wheel & tire package thanks to the help of joe he had teach me a lot of tires & wheels I was so clueless@ first but joe Morais came for the rescue

Date of experience: November 17, 2023
Jacob W. Fitment Industries Rep
over a year old

We appreciate the support, Olivier!

California
1 review
0 helpful votes
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Outstanding Experience Start to Finish!
July 6, 2022

Outstanding experience all around.
Ordered a full set of wheels and tires mounted, balanced, +TPMS sensors +lug nuts and +ceramic coating on the wheels; everything shipped quickly, mount and balance is perfect, TPMS sensors programmed perfectly, ceramic coating is very well-done, tires are less than 1 year from manufacture date, and the freight company handled the shipment well - no damage in transit whatsoever which was helped greatly by the fantastic packaging.
Couldn't possibly be happier!

Date of experience: July 6, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Justin!

Arizona
1 review
0 helpful votes
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Purchase experience
June 13, 2022

I found the website to be hit or miss (once I saved my car I couldn't search for wheels), but when I called in the staff were friendly and knowledgeable. Waiting was the hardest part. One wheel had minor nicks from drilling the holes, I didn't complain because they weren't deep, and the powder coating should cover that up. Overall I would recommend.

Date of experience: June 13, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the Manoah! We appreciate it!

Oregon
1 review
0 helpful votes
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Good enough for me to keep it
March 15, 2022

Shopping was a little confusing because it said that the rims didn't fit my vehicle but after a little research I found that they in fact did. Wheel color was a little off compared to the photo but overall still happy with the purchase.

Date of experience: March 15, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Milano!

Ohio
1 review
0 helpful votes
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Beautiful Wheels
July 8, 2022

Website makes it super easy to find and pickout exactly what you want, when I placed my order they were super personal and reached out to me to make sure everything was right and then the product itself was beautiful and has performed well

Date of experience: July 8, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Aaron!

West Virginia
1 review
0 helpful votes
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Great experience
January 31, 2022

I received my wheel and tire package very quickly. Unfortunately the lug bolts for my mini were the wrong size but after contacting customer care, I received the proper set in a couple days. I couldn't ask for a better experience with an order of this type!

Date of experience: January 31, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Perry!

Indiana
1 review
0 helpful votes
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Awesome!
March 19, 2022

I would highly recommend Fitment Industries any type of car build! Placing the order was very simple and quick! They let me know right away that my wheel and tire package was being put together and shipped ASAP! Super awesome team and couldn't believe how fast it was shipped to my house! Oh and btw the wheels look super clean on my car! Thanks guy for all that yall do!

Date of experience: March 19, 2022
Carlo S. Fitment Industries Rep
over a year old

We're happy to hear that! Thanks for the support, Devin!

Virginia
1 review
0 helpful votes
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BC coilovers BR series for 2014 Camry XLE
March 18, 2022

The front struts fit like a glove, went on smooth! However; the rear bolt up holes on both the left and right were to small for the bolt to go through! So I had to go to Home Depot and purchase a $60.00 step bit to enlarge the 4 holes so the bolts would fit! Other that they awesome!

Date of experience: March 18, 2022
Carlo S. Fitment Industries Rep
over a year old

Thanks for the feedback, Justin! We appreciate it!

California
1 review
7 helpful votes
Follow JR R.
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I ordered rims in July, was notified that 2 rims are backordered... I wanted just cancel, they want to charge me 20% restocking fee for rims they never sent me... So we went back n forth, decided to just get rims for another car with the "credit", they said it was good to go and later in the week, told me its backordered... so I wanted to cancel, again, wants to charge me 20% restocking fee... Crooks! Stay away, go to a local dealer...

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2021
Jacob W. Fitment Industries Rep
over a year old

JR - We apologize for the restocking fees that may have been presented as these charges are directly requested from manufacturers and it is something that is clearly stated in our FAQs. Regardless, we apologize for the backorders that you had faced and would like the opportunity to address this negative experience and would be extremely grateful to provide you with the service we strive to deliver. If you could please reach out to us at sales@fitmentindustries.com ATTN Jake, we'd be more than happy to reach out and address this situation. Thank you!

Virginia
1 review
0 helpful votes
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Wheels Galore!
October 5, 2020

Best customer service, knowledge of products, pricing and selection around! Super happy with my purchase and smooth delivery of my professionally mounted Enkei RPF1s! I am now a customer for life! Thanks guys

Date of experience: October 5, 2020
Jacob W. Fitment Industries Rep
over a year old

Adam - Nice choice! Thank you for choosing us to be a part of your build, we appreciate your kind review!

Overview

Fitment Industries has a rating of 2.7 stars from 952 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fitment Industries most frequently mention ceramic coating, new wheels and long time. Fitment Industries ranks 6th among Tires sites.

service
230
value
110
shipping
110
returns
79
quality
511
This company responds to reviews on average within 1 day

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11,751 reviews