The customer service is beyond expected. They helped me out after the purchase and recommended me products to help with my new rims. I would rate five stars but until I receive my product and install into my car for now customer service is excellent.
Using the calculators on the website was very helpful in helping me choose tire sizes to put on my vehicle with the wheels I wanted. The site is very easy to navigate and really organized I don't think I'll buy wheels and tires anywhere else!
We’re happy we could help out, Lex! Thank you very much for your support!
To whom this may concern: I must say that Anthony was kind, polite and very helpful with my purchase decisions. I would not hesitate to make another purchase without a doubt. This was my first experience with fitment industries and I am very pleased. Thanks Again Anthony. Great Job!
We appreciate the support, Morris!
Fitment Industries' customer service (Richard) is awesome. All my questions were answered and was assisted in ordering the correct fitment for my vehicle. They are highly recommended for purchasing items for your vehicle.
It was very easy to find the right rims for me in their website and they kept in contact with me throughout the whole back order situation of my rims, they let me know as soon as they were available to ship, I love their selections of wheels and how easy they make it to find the right fitment the first time plus their customer service is amazing.
Thanks for the feedback, Tony!
It's was quick and easy, I love their products and customer service, I barely discovered them a couple months ago and already know I'll be buying several things from
Them for my car and recommend them to anyone that wants to buy any parts for their cars.
Always great to use affirm they're easy to use and get you what you need on the spot
I purchased a set of wheels and went to track my order later to find that the website didn't have an order, I called and spoke to Carlos who showed that the email I provided was not typed correctly. He emailed me my tracking information and gave me an update on my wheels. 5 stars from me
I loved everything about my shopping experience except that almost none of the wheels had weight listed. I had to either google the weight, or contact Fitment Industries to provide the weight. It made it very difficult to make a decision, and almost pushed me away to make a purchase at another site.
Thanks for the feedback, Jeffrey!
This is my 3 set of wheels frm this company, so I felt comfortable with them to my surprise the wheels was damage and this was my most expensive purchase yet 3300 I paid for these wheels I purchased these wheels on 11/15/2022 so to say the least it was the colder months of the season. I didn't think too much of it. So l put them up in my garage they was package. Well like always. So the weather finally broke. On 3/7/2023 I decided to put them on my car to my surprise. All four of the worlds was damage contact the company, sent them pictures over of the damage wheels they offer me 150 for compensation which it was unacceptable I should've open them up when I got them but I never had this problem with these guys before so I didn't think too much of it so that much is on me but as a valued customer that spend over 9000 with these guys l expecting more so I'm stuck with damages wheels that I paid 3300$ for
Daniel - We apologize for any inconvenience as it most certainly is not intended. Given the timeline of the situation, we were unable to offer replacements. We have always encouraged our customers to inspect product upon delivery as there are many variables involved that could play into damaged product. Please reach out to our team should you have further questions. Thank you.
I mean, what's not to love buying wheels, tires, and suspension from www.fitmentindustries.com? Not only do they sell the aforementioned, but they got bodykits, stickers, lug spikes, and more! They're a good group of folk who truely want to make sure you get the right setup for your ride. I love them (especially Alex) and you should too! Highly recommended
Taurean, thank you so much for your support! We're so glad you had a wonderful experience with us and thank you for the kind words!
Recently the team at fitment industries reached out to me in regards to a past review. They were very kind and professional. They assured me that they would work with me during my next purchase. From my conversation the team at fitment industries really does strive for the best outcome. Look forward to the future.
Aaron - We apologize that you have had multiple issues while ordering with us. We never intend for any errors to occur but it seems there are some underlying issues that have yet to be communicated to us regarding your order. We do see that you have previously worked with our management team on your order so we'll be having them touch base with you shortly to address this matter further. We'll be in touch! Thank you.
I just purchased a wheel & tire package thanks to the help of joe he had teach me a lot of tires & wheels I was so clueless@ first but joe Morais came for the rescue
We appreciate the support, Olivier!
Outstanding experience all around.
Ordered a full set of wheels and tires mounted, balanced, +TPMS sensors +lug nuts and +ceramic coating on the wheels; everything shipped quickly, mount and balance is perfect, TPMS sensors programmed perfectly, ceramic coating is very well-done, tires are less than 1 year from manufacture date, and the freight company handled the shipment well - no damage in transit whatsoever which was helped greatly by the fantastic packaging.
Couldn't possibly be happier!
Thanks for the feedback, Justin!
I found the website to be hit or miss (once I saved my car I couldn't search for wheels), but when I called in the staff were friendly and knowledgeable. Waiting was the hardest part. One wheel had minor nicks from drilling the holes, I didn't complain because they weren't deep, and the powder coating should cover that up. Overall I would recommend.
Thanks for the Manoah! We appreciate it!
Shopping was a little confusing because it said that the rims didn't fit my vehicle but after a little research I found that they in fact did. Wheel color was a little off compared to the photo but overall still happy with the purchase.
Thanks for the feedback, Milano!
Website makes it super easy to find and pickout exactly what you want, when I placed my order they were super personal and reached out to me to make sure everything was right and then the product itself was beautiful and has performed well
Thanks for the feedback, Aaron!
I received my wheel and tire package very quickly. Unfortunately the lug bolts for my mini were the wrong size but after contacting customer care, I received the proper set in a couple days. I couldn't ask for a better experience with an order of this type!
Thanks for the feedback, Perry!
I would highly recommend Fitment Industries any type of car build! Placing the order was very simple and quick! They let me know right away that my wheel and tire package was being put together and shipped ASAP! Super awesome team and couldn't believe how fast it was shipped to my house! Oh and btw the wheels look super clean on my car! Thanks guy for all that yall do!
We're happy to hear that! Thanks for the support, Devin!
The front struts fit like a glove, went on smooth! However; the rear bolt up holes on both the left and right were to small for the bolt to go through! So I had to go to Home Depot and purchase a $60.00 step bit to enlarge the 4 holes so the bolts would fit! Other that they awesome!
Thanks for the feedback, Justin! We appreciate it!
I ordered rims in July, was notified that 2 rims are backordered... I wanted just cancel, they want to charge me 20% restocking fee for rims they never sent me... So we went back n forth, decided to just get rims for another car with the "credit", they said it was good to go and later in the week, told me its backordered... so I wanted to cancel, again, wants to charge me 20% restocking fee... Crooks! Stay away, go to a local dealer...
JR - We apologize for the restocking fees that may have been presented as these charges are directly requested from manufacturers and it is something that is clearly stated in our FAQs. Regardless, we apologize for the backorders that you had faced and would like the opportunity to address this negative experience and would be extremely grateful to provide you with the service we strive to deliver. If you could please reach out to us at sales@fitmentindustries.com ATTN Jake, we'd be more than happy to reach out and address this situation. Thank you!
Best customer service, knowledge of products, pricing and selection around! Super happy with my purchase and smooth delivery of my professionally mounted Enkei RPF1s! I am now a customer for life! Thanks guys
Adam - Nice choice! Thank you for choosing us to be a part of your build, we appreciate your kind review!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.
Fitment Industries has a rating of 2.7 stars from 952 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fitment Industries most frequently mention ceramic coating, new wheels and long time. Fitment Industries ranks 6th among Tires sites.
Fernando, thank you for sharing your experience!