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Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
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Honestly this is my first time purchasing rims and I couldn't be happier with the experience. Watched a few of your YouTube videos beforehand and then I came here. Thank you!
Thanks for the feedback, Joseph!
Finally decided to order a set of wheels and tires and extremely happy with how they look and no damage upon delivery! Fitment is even better than expected can't wait to upload my car to the gallery.
Thanks for the feedback, Kathryn!
Unless youre very knowledgeable about wheels and tires, do not buy, I'll repeat, DO NOT BUY from Fitment Industries. I purchased a suggested tire and wheel package from Fitment Industries. I discovered my tire had sport suspension and contact customer service on 3 different occasions to verify if my selected package would fit or not. I waited on hold for several minutes and when I finally spoke to someone, the simply said "I don't know." The "Tire Specialist" had no clue how to help me and Id go as far to say they had no knowledge of tires or wheels.
Of course I get the tires, and theyre rubbing against my inner liner, I contacted support again, and they escalated to a technician who actually asked for the proper fitment and measurements and when it came down to returning the tires, they declined to remedy my issue because my shop took the sticker of the tires when I had them installed and I drove home when I realized the tires were rubbing. Which is the reason why I reached out to them to begin with. How will the tires be new and undriven if I'm complaining about rubbing? Not very logical. Basically the customer service rep told me to get lost and they're not going to do anything about it. Now i'm out several $100s of dollars. Complete bull crap. Beware of Christian at Fitment Industries. He will just waste your time and will not help you.
Do yourself and got to a professional tire shop. They will suggest the best tires and fitment and double check to make sure everything fits appropiately. Theres to much chance for a loss when dealing with these online jokers. Save yourself the hassle and money and go to American Tires.
You can see in the screen shots the multiple times I reached out to them to get help with my order and they left me hanging. Again... DO NOT BUY from Fitment Industries or any other online tire store unless they have a garauntee and are assisted by knowledgeable tire and wheel specialist.
Jay - We are sorry that you had rubbing issues with the tires that you selected and purchased for your wheel/tire package. We understand your frustration here, and we are still committed to helping however we possibly can. However, we do recommend on our FAQ page on our website that you test fit prior to driving on your package. If this is done, and with any wheel/tire package that isn't driven on, we'd be willing to return those items and get you into a different set as needed. We still would like to help given the circumstances, so please reach back out to our customer service team either via phone or email and we will help further, however we can. Thank you!
Thanks for the feedback, Jorge!
Coilovers came much faster than expected. Installed on my 2019 Honda Accord and immediately felt the difference in performance. Glad to have ordered through Fitment Industries. Can't wait to order wheels and tires in the future.
We're happy to hear that, Charles! Thanks for the feedback!
Called in to make sure everything was correct and proper fitment. Customer service was very quick to answer and helped me with every question I had.
We’re happy we could help out, Joan! Thank you very much for your support!
Thanks for the feedback, Parker!
I love Fitment Industries. They make the best content on cars being very accurate and very entertaining to watch. Fitment Industries has the best guide for Wheels, Tires, and Suspension :)
Thanks for the support, Jess!
Website was laggy, checking out wasn't really easy, and then trying to follow up at all about these insane shipping times was just like hitting a brickwall and getting automated stuff. Finally got what i ordered 6.5 weeks after. I understand somethings are uncontrollable but just didn't have a great experience.
Trevor - our apologies for any confusion regarding shipping times, and any automated contacts that resulted in frustrations. If there is anything at this point that we can do to help improve your experience with us, please reach out to our team via phone or email and we'll do whatever we can to assist!
Had some issues with wheels fitting properly with breaks, tech helped out. Also had issues with order being placed within a confirmation number but customer services helped out as well. Wheels shipped super fast, less that 2 week.
We’re happy we could help out, Corina! Thank you very much for your support!
Great information on all wheels and tires. Easy to select the correct sizes I need. Love that you mount and balance onsite and ship ready to install.
Would be nice to have a portion of your site dedicated to STOCK sizes so the customer can better determine best options for upgrade.
Would be nice to have a tire size / wheel size calculator showing how different sizes will effect the fitment. https://tiresize.com/wheel-offset-calculator/ is a good site for that.
Would be nice to have notes notes or options about needing hub centric rings for purchases.
Lucky for me this is not my first rodeo so I knew how to figure out all this information and order the correct setup.
Thanks for the feedback, Janet!
I received my order quicker than I expected. Everything was great. I am sure I will shop with them more in the future.
We're happy to hear that, Jeff! Thanks for the support!
Easy to use and understandable, overall good shopping experience
Thanks for the feedback, Michelle!
Thanks for the feedback, Ray!
Professionalism at its best! I had bought some fortune autos and it came in close to the suggested time frame. I really also love the quality of the t-shirt, it's my favorite workout shirt now!
Thanks for the feedback, Sunny!
Love the wheels... wished for more positive offset, but makes quite the look... with Cooper Cobra GT radials brings the muscle car era back.
Thanks guys you ROCK!
Thanks for the feedback, Christopher! We appreciate it!
Selecting wheel package was a breeze and so informational! I had an issue with placing my order and Jeremy called to lend a hand! I am beyond impressed and satisfied so far. Will definitely be back for more gear for my Ford Fusion!
We're happy to hear that, Jess! Thanks for the support!
Anthony helped me out and was incredibly helpful. He took the time to help me find wheels and tires that would fit the best and achieve what I was looking for.
Thanks for the feedback, Denise! We appreciate it!
Answer: Yes, you can! Feel free to give us a call and as long as the wheels and tires are not mounted yet we can add TPMS!
Answer: I had to jump through hoops, and when I finally spoke with someone, I was then transferred to email, where the customer service turned sour.
Answer: Variety of wheels and accessories, social media influence.
Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Thanks for the feedback, Larry!