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Fitment IndustriesReviews 948

3.2

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Fitment Industries Reviews Summary

Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
230
value
110
shipping
110
returns
79
quality
510
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11,628 reviews

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Illinois
1 review
0 helpful votes
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Awesome service
May 29, 2022

Great fast and easy to navigate to find the wheels for my vehicle.

Date of experience: May 29, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Larry!

North Carolina
2 reviews
0 helpful votes
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Yeee
May 28, 2022

Honestly this is my first time purchasing rims and I couldn't be happier with the experience. Watched a few of your YouTube videos beforehand and then I came here. Thank you!

Date of experience: May 28, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Joseph!

Utah
1 review
0 helpful votes
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Sick Wheels!
May 27, 2022

Finally decided to order a set of wheels and tires and extremely happy with how they look and no damage upon delivery! Fitment is even better than expected can't wait to upload my car to the gallery.

Date of experience: May 27, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Kathryn!

Illinois
1 review
0 helpful votes
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Brian_wrx
May 27, 2022

Got there really quick and looks amazing on the car!

Date of experience: May 27, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Brian!

Illinois
0 reviews
0 helpful votes
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Unless youre very knowledgeable about wheels and tires, do not buy, I'll repeat, DO NOT BUY from Fitment Industries. I purchased a suggested tire and wheel package from Fitment Industries. I discovered my tire had sport suspension and contact customer service on 3 different occasions to verify if my selected package would fit or not. I waited on hold for several minutes and when I finally spoke to someone, the simply said "I don't know." The "Tire Specialist" had no clue how to help me and Id go as far to say they had no knowledge of tires or wheels.

Of course I get the tires, and theyre rubbing against my inner liner, I contacted support again, and they escalated to a technician who actually asked for the proper fitment and measurements and when it came down to returning the tires, they declined to remedy my issue because my shop took the sticker of the tires when I had them installed and I drove home when I realized the tires were rubbing. Which is the reason why I reached out to them to begin with. How will the tires be new and undriven if I'm complaining about rubbing? Not very logical. Basically the customer service rep told me to get lost and they're not going to do anything about it. Now i'm out several $100s of dollars. Complete bull crap. Beware of Christian at Fitment Industries. He will just waste your time and will not help you.

Do yourself and got to a professional tire shop. They will suggest the best tires and fitment and double check to make sure everything fits appropiately. Theres to much chance for a loss when dealing with these online jokers. Save yourself the hassle and money and go to American Tires.

You can see in the screen shots the multiple times I reached out to them to get help with my order and they left me hanging. Again... DO NOT BUY from Fitment Industries or any other online tire store unless they have a garauntee and are assisted by knowledgeable tire and wheel specialist.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2022
Joey M. — Fitment Industries Rep
over a year old

Jay - We are sorry that you had rubbing issues with the tires that you selected and purchased for your wheel/tire package. We understand your frustration here, and we are still committed to helping however we possibly can. However, we do recommend on our FAQ page on our website that you test fit prior to driving on your package. If this is done, and with any wheel/tire package that isn't driven on, we'd be willing to return those items and get you into a different set as needed. We still would like to help given the circumstances, so please reach back out to our customer service team either via phone or email and we will help further, however we can. Thank you!

Louisiana
1 review
0 helpful votes
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Great service
May 26, 2022

Got the wheels i was looking for and received them quick

Date of experience: May 26, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Jorge!

Arizona
1 review
0 helpful votes
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Love these Tein coilovers
May 24, 2022

Coilovers came much faster than expected. Installed on my 2019 Honda Accord and immediately felt the difference in performance. Glad to have ordered through Fitment Industries. Can't wait to order wheels and tires in the future.

Date of experience: May 24, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that, Charles! Thanks for the feedback!

Texas
1 review
0 helpful votes
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Great experience
May 24, 2022

Called in to make sure everything was correct and proper fitment. Customer service was very quick to answer and helped me with every question I had.

Date of experience: May 24, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Joan! Thank you very much for your support!

Idaho
1 review
0 helpful votes
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Tires
May 24, 2022

My tires end up costing a little more through this company but I got them quick

Date of experience: May 24, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Parker!

Indiana
3 reviews
0 helpful votes
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I love Fitment Industries. They make the best content on cars being very accurate and very entertaining to watch. Fitment Industries has the best guide for Wheels, Tires, and Suspension :)

Date of experience: May 23, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the support, Jess!

North Carolina
1 review
0 helpful votes
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Ordered isc coilovers.
June 22, 2022

Website was laggy, checking out wasn't really easy, and then trying to follow up at all about these insane shipping times was just like hitting a brickwall and getting automated stuff. Finally got what i ordered 6.5 weeks after. I understand somethings are uncontrollable but just didn't have a great experience.

Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2022
Joey M. — Fitment Industries Rep
over a year old

Trevor - our apologies for any confusion regarding shipping times, and any automated contacts that resulted in frustrations. If there is anything at this point that we can do to help improve your experience with us, please reach out to our team via phone or email and we'll do whatever we can to assist!

Minnesota
1 review
0 helpful votes
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Helpful team, fast delivery
May 23, 2022

Had some issues with wheels fitting properly with breaks, tech helped out. Also had issues with order being placed within a confirmation number but customer services helped out as well. Wheels shipped super fast, less that 2 week.

Date of experience: May 23, 2022
Carlo S. — Fitment Industries Rep
over a year old

We’re happy we could help out, Corina! Thank you very much for your support!

Texas
1 review
0 helpful votes
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2011 Scion TC wheels and tires
May 22, 2022

Great information on all wheels and tires. Easy to select the correct sizes I need. Love that you mount and balance onsite and ship ready to install.

Would be nice to have a portion of your site dedicated to STOCK sizes so the customer can better determine best options for upgrade.

Would be nice to have a tire size / wheel size calculator showing how different sizes will effect the fitment. https://tiresize.com/wheel-offset-calculator/ is a good site for that.

Would be nice to have notes notes or options about needing hub centric rings for purchases.

Lucky for me this is not my first rodeo so I knew how to figure out all this information and order the correct setup.

Date of experience: May 22, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Janet!

Kentucky
1 review
0 helpful votes
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I received my order quicker than I expected. Everything was great. I am sure I will shop with them more in the future.

Date of experience: May 21, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that, Jeff! Thanks for the support!

South Carolina
1 review
0 helpful votes
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Love my new wheels
May 20, 2022

Easy to use and understandable, overall good shopping experience

Date of experience: May 20, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Michelle!

Washington
1 review
0 helpful votes
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Great fit
May 20, 2022

They came in pretty fast and in great shape they looks great on my car too

Date of experience: May 20, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Ray!

Maine
1 review
0 helpful votes
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Worth the wait
May 20, 2022

Professionalism at its best! I had bought some fortune autos and it came in close to the suggested time frame. I really also love the quality of the t-shirt, it's my favorite workout shirt now!

Date of experience: May 20, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Sunny!

Pennsylvania
1 review
0 helpful votes
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1985 Toronado Beautification
May 19, 2022

Love the wheels... wished for more positive offset, but makes quite the look... with Cooper Cobra GT radials brings the muscle car era back.

Thanks guys you ROCK!

Date of experience: May 19, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Christopher! We appreciate it!

Florida
2 reviews
0 helpful votes
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Amazing company
May 19, 2022

Selecting wheel package was a breeze and so informational! I had an issue with placing my order and Jeremy called to lend a hand! I am beyond impressed and satisfied so far. Will definitely be back for more gear for my Ford Fusion!

Date of experience: May 19, 2022
Carlo S. — Fitment Industries Rep
over a year old

We're happy to hear that, Jess! Thanks for the support!

Louisiana
1 review
0 helpful votes
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Great!
May 19, 2022

Anthony helped me out and was incredibly helpful. He took the time to help me find wheels and tires that would fit the best and achieve what I was looking for.

Date of experience: May 19, 2022
Carlo S. — Fitment Industries Rep
over a year old

Thanks for the feedback, Denise! We appreciate it!

From the business

Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.