FitBit

I contacted fitbit with a sync problem, and as a result of the advisers remedial actions my ionic no longer works at all. Complete lack of understanding of customer service apparent in chat tool

I purchased a fitbit charge HR on 19th Dec 2015 - on August 18th 2016 I had to have it changed by Tesco as the wristband had started to lift & was bubbling all over. They changed it for exactly the same model. It is now 24th May 2017 & it has happened again. The wristband is going in the same direction as the first one. I have contacted Tesco who tell me even though the replacement was brand new it has no warranty. My warranty started on the day I got the first one so ended on 18th Dec 2016. I have never heard of such rubbish in all my life. Surely as the replacement was a brand new item, it carries the same amount of warranty as the original. Now I have no fitbit as it is no good to wear, so nothing for the money I paid. So if anyone is thinking of buying a fitbit - think again. I would not, I would rather go for a cheaper alternative that will probably last longer & if it does not then is cheap enough to buy another.

Fitbit is taking away challenges and adventures along with trophies and open groups these are features that are used by a lot of users including myself therefore I canceled my Premium and won't purchase another one they are falsely advertising that fitbit has challenges and adventures which is going away on March 27th.

Company does not support Android devices. During the year 2017 there were a total of 4 Android devices added to their compatible devices list, all of which came from companies that have competing wearable devices. Had a Charge HR that broke after less than 6 months of use, got the Charge 2 since the HR was discontinued. Device does not work with my phone because it is an unsupported device (LG G6). Fitbit has completely stopped developing LG phones after the G3, released in 2014.

If your phone is not Samsung or Apple, you are probably one of several customers that has a device that is not supported. There is the outside chance that it may still pair, but functionality will not be complete.

Contact customer service, you will get a run around, complete with email after email with copy and pasted answers from their guidebook, just the same as you will find on their message boards. These message boards are FULL of people openly complaining about the supported devices and their lack of development, but the only thing being done is more copy and paste replies, no actual development.

Buyer beware, from this viewpoint it is an overpriced toy with no support, regardless of how great they think their customer service is.

Fitbit is knowingly selling faulty products with Charge 5. I have seen hundreds of posts on the community page regarding issues with the battery dying within 2 hours of a 100% charge. https://community.fitbit.com/.../Charge-5.../m-p/*******...
Everyone is saying that Fitbit support won't offer a refund or replacement, just tells anyone that reports this that it's a "known issue" This has been a known issue for over 6 months now, which is longer ago than I bought my watch. I was not warned this could be an issue, and when I reported it, their support told me they wouldn't offer me a refund or replacement because it's a "known issue on their end". They keep claiming a firmware fix will resolve this soon, but won't say when, and it has been over 2 months since they first started telling people this from what I could find on the forums. I would very much not recommend buying a Charge 5 or anything from Fitbit at this point. I really hoped Google purchasing them would help, but it has not done anything to help their service/support/product to this point.

Issues with it.

1. The battery did not charge to 100%
2. Once charged the battery would completely drain within an HOUR.

I called tech support, and they were kind to help me with my problem. After tackling the issue for 2 days, I was told they would not be allowed to give me a replacement because fitbit was warranted for only a year. The rep agreed that the battery was faulty, but he was not able to replace the device. Instead, he offered me a 25% discount on a new device. Do you think I am that ignorant?

Why aren't the consumers asking fitbit to extend the warranty? Why isn't Fitbit responsible for replacing faulty product(s)?

CONSUMERS be SMART... DON'T BUY FITBIT

Prerna Pateder

Fitbit support was very helpful and apologetic about the issues I was having, the first replacement did not charge. Support requested I send it back saying they would send another replacement as soon as they received the first replacement. They never sent it out until I emailed them asking if they had received the first replacement. The support asked for my address to send out the second replacement, they claimed it would be sent Fedex 2nd day air it was sent ou May 2, I received May 22 the second one did not charge either.

I am still using the Yolo knockoff which has been more reliable and accurate.

I bought a charge 3 with insurance. About a month ago the exercise tile just stopped syncing at all times. I have gone back and forth with customer service while they researched what was wrong. I sent pictures, descriptions and more. I HAVE INSURANCE TO REPLACE THIS TRACKER and yet they say they won't because the replacement will have the same issue. They offer no replacement watch, no upgrade for free, nothing! They say i just have to give them more time. I 'm sorry i thought i was the customer? Then when I asked to speak to a manager (after a month of back and forth with them) I conveniently got disconnected. The only reason i have not switched to another brand is because I already paid for the insurance. Trust me, the next time i need a tracker, i will NOT be purchasing anything from FitBIt. What a joke!

Don't buy a Fitbit bangle!

I tried to buy a bangle in November and despite repeated assurances that it would be delivered before Christmas, and then January, we are now in February and there's still no sign of it.

The Customer Support team are entirely and consistently incompetent. The latest email when I requested an update of my order which was last "promised" to arrive in January simply said, and I quote;

Hi John,
Reply to this email to let us know if we can further assist you in regards to your inquiry:
Re: Shipping Update on your Fitbit Flex 2 Bangle Order (*******)
Sincerely,
Fitbit Support

As I said, totally incompetent.

So, if you don't want months of hassle and aggravation don't buy Fitbit products!

I usually don't bother to write reviews, but I needed to share my experience with those looking to buy a Fitbit. I wished I took the time to read these reviews before I purchased a Fitbit. But as usual I had that thought of. It won't happen to me.

My FitBit cost me RM450++ (I am from Malaysia). It was my 1st fitness tracker & I absolutely loved it. I used it for swimming, tracking my exercises & also sleep patterns. However, before it hit the 1 year mark, it suddenly refused to Sync to my phone, and when I plugged in the charger, the screen went black. I contacted customer service, and after a couple of frustrating troubleshooting experience. They decided to replace my Charge 3.

Now... my warranty is obviously over by then. 6 months down the road, my replacement device experienced the same thing! Obviously at this point i know there is nothing customer service can do. There is also no service centre in Malaysia. No where to salvage my poor FitBit. Looks like this is now going in to the bin.

I am sorely disappointed that this device lasted me only 1.5 years, even though FitBit is supposed to be a reliable company & is amongst the top fitness trackers. Due to this experience, I am not looking at the Apple Watch or Garmin. I will NEVER EVER buy a FitBit ever again.

I hope this review helps those who are willing to take the risk... Thanks for reading. Cheers!

I purchased a fitbit Dec 2017. This product stopped working June 2019. They sent me a replacement 1yr 6m after the purchase date. The replacement fitbit I received in June 2019 stopped working on July 2020. I contacted fitbit as I thought the replacement fitbit had a 1 year warranty. As it turns out, any replacement fitbits only hold the remaining warranty time of the original fitbit you purchased. Therefore, they will not replace my fitbit. All product that you received through purchased or warranty of a previously defective product should hold their own warranty. I have never heard of this. Seems unethical.

Like many customers of fitbit I have faced the disappointment of first my Charge 2 screen cracking for no apparent reason, and even worse the screen completely falling off and breaking into 3 pieces when I was taking my running top off over my wrist. This has rendered the product useless as the screen can not be fitted back on and made to work. For a product costing over £100 at time of purchase this should just not happen - especially when it was a replacement itself for a previous fitbit that was caught in a splash of water and immediately stopped working. As my purchase was over 2 years ago I was offered what appears to be a standard 25% discount on the fitbit.com website for a replacement product which I have not taken up as (1) the market price is lower than the fitbit site and there would only have been a few percent of a discount in reality, and (2) I had for some time been disappointed in the inaccuracy of measurement of some of the key features that are supposed to differentiate and justify fitbit's higher prices. Namely, the heart monitor was invariably wrong whenever I tested against my own pulse manually, and also the sleep recorder, usually had to be edited to make sense. As a result I am going to try one of the competing products which are a lower price but with same functionality. I will be disappointed to discontinue having a fitbit as the app itself is good - it's a shame the products dont seem to be sufficiently reliable for the price charged

I don't received notification after setting up but laterly found I did not following instruction carefully. I got everything is right now. Love this product

Dont bother buying g one they give u a 2 year warrenty. I have had 4 fitbit devices the first were good. The last 2 are rubbish. I had a charge 2 I think, it went wrong within the 2 year warrenty it would not upload the information with my phone, they said it wasnt a warrenty issue and gave me 40% off a new watch. I wasnt happy but accepted it so I brought the versa 3 within 6 months it would not charge. So I contacted them they sent me a refurbished watch so I contacted them and said I'm not happy. I got a standard email saying they will not change what they have sent me. I dont want a reconditioned watch when I bought a brand new one less that 6 months ago. So I wrote to them saying this. To date they have not responded. The build quality and customer service is clearIy going downhill.
I wouldn't buy recommend fitbit watches now, which I previously have done. Would review it 0 if I could

Fitbit is about 15 off the proper heart heart rate rating when u move ur hands it count it as steps so if u want to lose calories it's way off

I ordered a new band for my FitBit Charge 4 from FitBit's website and it hasn't arrived (11 days late at time of writing). I contacted FitBit's customer service and after waiting 2 days for a response (they "escalated" my case when I initially called them) they acknowledged that my order wasn't being shipped but since FedEx had received the order from them, I was going to have to take it up with FedEx.

I try to avoid them, but I decided to get a new band from Amazon (for half the price) and it actually arrived.