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Fitbit support was very helpful and apologetic about the issues I was having, the first replacement did not charge. Support requested I send it back saying they would send another replacement as soon as they received the first replacement. They never sent it out until I emailed them asking if they had received the first replacement. The support asked for my address to send out the second replacement, they claimed it would be sent Fedex 2nd day air it was sent ou May 2, I received May 22 the second one did not charge either.
I am still using the Yolo knockoff which has been more reliable and accurate.
Products used:
Yolo, A Chinese knockoff
This device and the software never worked well. The accuracy was always off when I made adjustments to the steps it wasn't ever accurate it always over counted or under counted my step size. The sleep tracker worked well for a short time then the software kept changing my settings moving my bedtime from 11 pm to 2 am. 2 months after I received it it went dead, nothing would revive it. Trying to contact customer service was another story they make it difficult to impossible to get ahold of them. The cheap $20 dollar Chinese knockoff I was using before I bought the Fitbit has a better build quality and greater accuracy than the Fitbit and am still using it.
Products used:
Fitness Tracker
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