They claim to have the best customer service, but I would say quite opposite.
Yes, I finaly received my order, but could not contact them by mail - no response, when tried to ask, why the shipment is taking so long. Royal mail tracking was useless. When received my watch, it turned out to be without plastic wrappings at all, so It has been unpacked before. May be even used? And you can't trust any of the reviews on their site! I wrote a review, stating the problems I had, and also wrote a sentence, that the clock works, and is like I expected. Guess what! On the site the review says only that sentence about clock being nice, and everything else is deleted.
I got a reply to my mail, without any excuses, just in a quite rude tone - wrapings can be removed by staff due to packing in some original green box. That's all the response I've got from them! No excuses, nothing mentioned about not answering my meils, nothing mentioned about compains that bracelet was not shortened as I asked. Nothing.
From the accurate description through the purchase procedure late on thursday evening to delivery by GPO on saturday morning was quite exceptional
Many thanks
Great value for money and the watch is a great quality. I would recommend buying from first class as it comes with fast tracked delivery.
I ordered this watch in the afternoon and it arrived the next day you wont get better than that for fast delivery impressive
Bought this watch for my husband. He is so pleased with them: scratch resistant crystal glass, excellent watch at a very reasonable price
From the moment I asked for a best price to my order being delivered 2 days later the service was great
Great service very quick delivery the lady in my life absolutely loves it. Many thanks for a very relieved xmas
Order came quickly and well packaged and in perfect condition. Really pleased overall. Thanks loads it's a great watch.
I ordered my watch on Saturday and it was here on Monday morning it is exactly the same as my old watch which I had for over twenty years excellent service I am very happy with my purchase thank you
It was ordered - delivered (or tried tobe delivered) the next day, collected for the PO the day after and I waqs kept informed all the way along - what you would expect in an ideal world.
I found it very easy to browse FirstClass Watches Online site which gave all the detail you could want even to adjusting the size of the band to fit my wifes wrist from the size I entered and it fit perfectlyClive
I bought late friday evening and watch arrived tomorrow morning. Gosh thats superbly fast. Nice watch, convincing quality.
Prompt response to make an offer
Great website easy to navigate
Parcel arrived very quickly and watch was very well protected
Would definitely recommend
Any easy and enjoyable experience
Excellent e-communication and fast delivery. Watch is just what I wanted. Strap length perfect for me. Best web price and of course retail price.
Great price and fantastic service. I had the watch less than 24 hours after ordering! I couldn't ask for more. Thank you!
Found a watch on website for very reasonable price. Ordered the watch. Received it 48hours later. No hassle, great service.
Excellent purchase, bought as a 21st birthday gift. As described & competitively priced with friendly staff & prompt delivery. " I'll be back".
Bought two watches, they were very obliging. Good price and good service. Can recommend no problems.
Fantastic. Coped with my indecision admirably. Once I'd finally made up my mind very prompt delivery.
Great price for this beautiful watch and also a great service, quick delivery and all as it should be, can't fault them.
Overview
First Class Watches has established a strong reputation for exceptional product quality and reliable customer service, with many customers praising the craftsmanship and design of their watches. The company is commended for prompt dispatch and efficient handling of orders, often exceeding delivery expectations. While most feedback is overwhelmingly positive, some concerns include occasional issues with delivery charges and stock availability. Overall, the sentiment reflects high customer satisfaction, with many expressing a willingness to recommend the company and return for future purchases, indicating a solid commitment to customer care and product excellence.
This summary is generated by AI, based on text from customer reviews
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- KENILWORTH, Warwickshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members