• First Class Watches

First Class Watches

Overview

First Class Watches has a rating of 4.85 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with First Class Watches most frequently mention fast delivery, next day, and excellent service. First Class Watches ranks 7th among Watch sites.

  • Service
    23
  • Value
    24
  • Shipping
    24
  • Returns
    7
  • Quality
    24

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Brought a Citizen Drive watch from First Class Watches and was very pleased with the service and price.
  • Brilliant customer service would use this company again thank you

Critical highlights

No critical highlights yet

How would you rate First Class Watches?
Top Positive Review

“Faulty watch”

Justine O.
10/24/23

Bought a Hugo Boss watch which was offered on the 1st of May and has already been sent back twice this will be the third time. Because it is being sent back and forth it can't be worn, what is the point of having a watch for 4 months now if you can't wear it? Boss is obviously doing nothing as the problem is still exactly the same. For how long is first watch planning to ask us to send this watch back and send it back to us exactly? The humidity will still appear out of nowhere, which is a shame for a watch which is supposed to be waterproof and has not even been immersed into water! Update: watch was refunded after all

Top Critical Review

“Does not fit”

Colin D.
12/29/15

I sent my wrist size in on the order and my watch arrived with a extra link but still did not fit so I am waiting for another extra link to arrive. This is the second watch I have brought from first class watches they do a good deal but if you want extra links you have to fit them yourself or take it to a jeweller. Why cannot be fitted before you receive your watch? If you have given your wrist size.

Reviews (380)

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Reviews that mention popular keywords

class watches (50) customer service (25) class service (30)
Thumbnail of user surajmishra8306456121
5 reviews
0 helpful votes
March 15th, 2024

I recently acquired a pair of men's watches, and I'm thoroughly impressed with their quality and design. The craftsmanship is exceptional, with attention to detail evident in every aspect. The watches not only look elegant but also feel sturdy and durable on the wrist. The timekeeping accuracy is spot-on, and the overall functionality exceeds my expectations. These watches have quickly become a staple accessory in my wardrobe, and I would highly recommend them to any man looking for a timeless timepiece.

Thumbnail of user offpagew
2 reviews
4 helpful votes
May 18th, 2023

If you're in search of seiko 5 sports automatic 23 jewels 100m made in japan your location, there are several ways to find the perfect timepiece that suits your style and needs.

Tip for consumers:
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Products used:
seiko 5 sports automatic 23 jewels 100m made in japan

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciae960
2 reviews
0 helpful votes
December 10th, 2021

I wanted to get my son a REC 901 Stella RWB Porsche watch for Christmas but it was sold out on the REC website. Strangely, First Class Watches had one in stock at 2/3 of the price on the REC site. I'm a firm believer in ‘If it sounds too good to be true, it probably is." so thought it might be a scam (some people online suggested it might be). Well, I did my due diligence: authorized dealer for REC - check, excellent Google and Trust Pilot reviews - check, check and finally called the First Class Watches store in England to be sure the watch was in stock and talked with a friendly English guy who assured me they had one in store- checkmate. So I went ahead and ordered the watch on Tuesday and guess what?!?…It arrived today - Thursday and I live in Canada! That's even faster than Amazon. Packing was secure and the watch is PERFECT. Couldn't be happier. Thanks so much First Class Watches.

Thumbnail of user fayeg32
3 reviews
12 helpful votes
November 15th, 2019

So happy with this purchase. Will shop again. Good value for a great item, and I'm normally very wary about shipping online since a bad experience with Amazon.

Thumbnail of user haroldl75
2 reviews
12 helpful votes
May 16th, 2019

I have purchased from First Class Watches but definitely won't be the last. Their customer service was exceptional and the item was dispatched immediately. It was a real pleasure to deal with such a courteous and efficient company.

Thumbnail of user toml92
1 review
15 helpful votes
February 2nd, 2016
Verified purchase

The entire watch purchase was exemplary from beginning to end. Very clear website, opportunity to make an offer (which I did and was accepted without delay), and first class tracked delivery (arrived the next day) included in price. Opening the well protected parcel revealed an immaculate watch in its proper box complete with all documentation. The dealer stamped warranty card gave confidence in the product and reflected the high standard of FCW. Overall a reassuring experience.

Thumbnail of user jocelyna5
1 review
19 helpful votes
February 25th, 2016
Verified purchase

Buying a watch can be a monumental challenge especially if you are extremely fussy about every little detail. First Class Watches provide an amazing range of spectacular craftsmanship. The option to put in a reduced offer is the icing on the cake as is the assurance of receiving a valid manufacturer's fur antenna. I recommend. First Class Watches withouthe reservation and a 5 star rating!

Thumbnail of user karenp84
1 review
20 helpful votes
February 18th, 2016
Verified purchase

Absolute pleasure to do business with this company, no problems at all and as promised we made an offer which was graciously accepted, received watch 2 days later well packaged and in perfect condition. Will definitely recommend to friends and family

Thumbnail of user ivanv7
11 reviews
76 helpful votes
July 12th, 2019

One of the best online stores to purchase jewellery and watches with superb customer service(before purchase and after purchase both inclusive)recommended.

Thumbnail of user jimb188
1 review
12 helpful votes
January 6th, 2016
Verified purchase

Excellent service. Was charged delivery cost when listed as free delivery, but before I could contact them to query I received e-mail advising me that they had made a mistake and delivery charge removed. Watch came in Seiko box with guarantee so appears to be genuine. Very pleased with watch and service, prompt delivery with text updates. Would use again.

Thumbnail of user daveb127
1 review
18 helpful votes
March 2nd, 2016
Verified purchase

The whole process from order to purchase was simple and easy, quick delivery was able to contact customer service and have my delivery changed to next day late in the day. I ordered on a Friday had my purchase on Saturday morning. I will be looking at using them again for my next purchase. I also had a possible warranty issue which was dealt with very quickly staff were very helpful and courteous.

Service
Value
Shipping
Quality
Thumbnail of user topyo
1 review
9 helpful votes
January 10th, 2016
Verified purchase

I love the price match feature, saved me a lot of money. Also the fact that they offer to take out links for you, saves me a lot of time and effort of going to get it done at a watch specialist. Meant that I could wear my watch straight away, love that.

The watch itself is a beautiful and classic timepiece, I won't be taking mine off for a long time. Will definitely be shopping with First Class Watches again!

Thumbnail of user kevinr79
1 review
17 helpful votes
November 28th, 2015
Verified purchase

Ordered online, the watch arrived promptly (to Malaysia): the DHL tracking was efficient and informative. The watch itself (Eco-drive, crystal glass with big numbers for the visually-challenged) is perfect for my needs. It was sized for my wrist at source. Just a pity it has a military reference on the face: it could sell itself without the spurious connection to the Royal Navy. On the basis of my experience, I would certainly recommend the company.

Thumbnail of user obry.justinemanon
1 review
0 helpful votes
October 24th, 2023

Bought a Hugo Boss watch which was offered on the 1st of May and has already been sent back twice this will be the third time. Because it is being sent back and forth it can't be worn, what is the point of having a watch for 4 months now if you can't wear it?
Boss is obviously doing nothing as the problem is still exactly the same. For how long is first watch planning to ask us to send this watch back and send it back to us exactly?
The humidity will still appear out of nowhere, which is a shame for a watch which is supposed to be waterproof and has not even been immersed into water!

Update: watch was refunded after all

Thumbnail of user scottl11
Scott L. – First Class Watches Rep

Dear Justine O,

I am very sorry to hear that you have had a bad experience with our company and your BOSS watch. As a small business we take customer service very seriously and try our best to resolve all customer issues to the best of our ability.

I have been reading the notes on your order to bring myself up to speed and the notes show that a replacement watch was sent to us by the manufacturer however from your review I believe you are saying it is the same watch with the same issue.

As we were under the impression you had been sent a replacement but this issue is still not resolved, I believe the best course of action is to return this for a full refund. We will send you a free returns label again for this.

As a smaller online retailer we rely on positive customer feedback in order to continue our business. If there is anything else we can do to improve your experience and rating, please do not hesitate to contact me directly on scott@firstclasswatches.co.uk.

My sincere apologies for any inconvenience caused,

Kind regards

Scott

Thumbnail of user alanb87
1 review
13 helpful votes
March 6th, 2016
Verified purchase

My wife and I recently decided to treat ourselves in darkest late February to new watches. We're comfortably off but like to save money where we can.
We chose our watches and the sought to find them at the optimum price.
First Class Watches provided the best deals and delivered the goods quickly and efficiently.
Well done to them. We will recommend FCW to friends and family.

Thumbnail of user annep34
1 review
10 helpful votes
February 18th, 2016
Verified purchase

Looking for a watch for a friends birthday on behalf of her husband. Found one on Amazon but it was going to take up to ten days to deliver. Found the exact same watch on First Class Watches, OK, a bit more expensive, but reasonably priced and with free delivery in two days. Lovely watch and prompt delivery. Great service and would use them again.

Thumbnail of user bernards30
1 review
9 helpful votes
February 5th, 2016
Verified purchase

Completely satisfied, would recommend to everybody. If you want a stunning watch with perfect timekeeping, good looks, and comfort, then this is the one fr you.

Thumbnail of user florinb1
1 review
0 helpful votes
February 22nd, 2016
Verified purchase

Buying from this site is not only easy but also more affordable in comparison with other sites (prices up to £80 cheaper on FirstClassWatches.co.uk). Highly recommended.

All payments options available including PayPal Credit.

Thumbnail of user michaelc240
1 review
18 helpful votes
December 9th, 2015
Verified purchase

Hotel great, people lovely, tour rep super but let down by low cost airlines. If you are going to call a holiday first class dont use a low cost airline. We flew out of north terminal and then dumped back in south because they needed the plane in that rerminal for the morning which they mentioned as they opened the cabin doors to exit the plane. Definately not first class service in any way shape or form.

Thumbnail of user johnm674
1 review
0 helpful votes
February 4th, 2016
Verified purchase

Great value for money and the watch is a great quality. I would recommend buying from first class as it comes with fast tracked delivery.

Thumbnail of user edh27
1 review
0 helpful votes
January 24th, 2016
Verified purchase

Order came quickly and well packaged and in perfect condition. Really pleased overall. Thanks loads it's a great watch.

Thumbnail of user dana636
1 review
1 helpful vote
March 9th, 2016
Verified purchase

We bought our father of bride/groom watches at a great price. Super fast delivery, great customer service and updated the whole time on delivery.

Thumbnail of user deborahh56
1 review
0 helpful votes
January 2nd, 2016
Verified purchase

Fast delivery, excellent product at a fantastic price! Brilliant company would highly recommend.

Service
Value
Shipping
Quality
Thumbnail of user philiph47
1 review
0 helpful votes
January 3rd, 2016
Verified purchase

Very impressed ordered 21st Dec was out of stock delivery first week Jan fine I thought as was not a Christmas present pleasantly surprised arrived 2 days later

Thumbnail of user chriss350
1 review
0 helpful votes
January 5th, 2016
Verified purchase

Excellent would highly recommend

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Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.

Company Representative

Thumbnail of user scottl11
Scott L.

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