First Class Watches
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First Class WatchesReviews 380

4.3

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First Class Watches Reviews Summary

First Class Watches has established a strong reputation for exceptional product quality and reliable customer service, with many customers praising the craftsmanship and design of their watches. The company is commended for prompt dispatch and efficient handling of orders, often exceeding delivery expectations. While most feedback is overwhelmingly positive, some concerns include occasional issues with delivery charges and stock availability. Overall, the sentiment reflects high customer satisfaction, with many expressing a willingness to recommend the company and return for future purchases, indicating a solid commitment to customer care and product excellence.

This summary is generated by AI, based on text from customer reviews

service
23
value
24
shipping
24
returns
7
quality
24

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Two watches arrived promptly. Excellent service. Other watch awaiting delivery on back order. Paid in full through PayPal so hope there will be no problems with projected date as money already taken out of account £1250. 00 suspect that is paypal at fault not first class watches.

Date of experience: November 20, 2015
GB
1 review
0 helpful votes
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Citizen Watch
November 20, 2015

Brought a Citizen Drive watch from First Class Watches and was very pleased with the service and price. Also very fast delivery AAA+

Date of experience: November 20, 2015
GB
1 review
0 helpful votes
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Perfect
November 19, 2015

Found my watch the cheapest on internet! And I got it two days later! Can recommend to everyone!

Date of experience: November 19, 2015
GB
1 review
0 helpful votes
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Excellent Service
November 19, 2015

I found the exact watch that I wanted, it was dispatched & delivered within 48 hours & it was extremely well packaged.
Love it, Thank you!

Date of experience: November 19, 2015
GB
1 review
0 helpful votes
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Time for their customers.
November 19, 2015

I have just recently purchased two more watches from F C W. And as was expected the service I recieved was excellent. These really are nice people to do business with, friendly, polite and very helpful.

Date of experience: November 19, 2015
GB
1 review
0 helpful votes
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High Five!
November 18, 2015

I was very impressed by the efficiency of the live chat, the simplicityof ordering and speedy delivery of this timeless piece of jewellery.

Date of experience: November 18, 2015
GB
1 review
0 helpful votes
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Just Like Clockwork!
November 17, 2015

What can I say... Casio Edifice... Ordered in minutes, delivered in hours. Genuine product, looks the mutts and at £130 cheaper than the high street what is there not to like? Need an everyday watch too and wouldn't hesitate to get it here.

Hope I never need to find out what the after sales is like but feel confident it won't be a disappointment.

Date of experience: November 17, 2015
GB
1 review
0 helpful votes
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Excellent as always
November 17, 2015

Very fast and efficient service and a great price.

Date of experience: November 17, 2015
GB
1 review
0 helpful votes
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This is the second time I have used Firstclass Watches. I'm very pleased with the whole experience, from navigating the site, finding what I was looking for, having a chance to make an offer and receiving my watches with speed.
Extremely pleased, would recommend to anyone.

Date of experience: November 17, 2015
GB
1 review
0 helpful votes
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1st Class Service plus value for money
November 15, 2015

Purchased a Citizen watch on line with no trouble at except I forgot to add my wife's wrist size. So phoned up and the person I spoke to said he had my order in front of him, so I gave him the measurement, and what arrived in the box very quickly was just what we wanted. I couldn't be happier!

Date of experience: November 15, 2015
GB
1 review
0 helpful votes
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G shock watch
November 14, 2015

I ordered a white watch and received a red one. When I telephoned First Class Watches they immediately sent me a form to send the incorrect watch back to them. I sent the watch back on Monday and had received the correct replacement by Wednesday which was really good. I would use this company again without hesitation.

Date of experience: November 14, 2015
GB
1 review
0 helpful votes
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CITIZEN CA4154-15E
November 13, 2015

Beautiful watch, good quality and fast delivery! Very pleased

Date of experience: November 13, 2015
GB
1 review
1 helpful vote
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Excellent service, watch was out of stock with manufacturers most retailers said it was an old model. F C W kept me informed on availability. Delivered the day after order.

Date of experience: February 23, 2014
GB
1 review
25 helpful votes
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I don't have much of a problem with First Class Watches prices and their service, to me, at least was reasonable. However, since receiving my purchase they have bombarded me with emails to review them and the product. I eventually did so, just to stop them pestering me. Funnily enough, my review was not positive about this side of their business. And, funnily enough, they have tried to get the review removed from Trust Pilot. They might well do the same here. The more I look at them, the more I see that they run an active compaign to remove unfavourable reviews. Now why would that be, I wonder? Perhaps because they're not really as good as the reviews that they allow might show? They certainly have one discontented customer here, who will never shop with them again and who will actively steer others away from doing so. Clearly, they cannot be trusted, or they wouldn't be so worried about comments. They are committing fraud, in my view, by removing truthful but unfavourable comments. Do not purchase from them.

Date of experience: February 11, 2014
GB
1 review
1 helpful vote
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20 December 2011
December 22, 2013

20 December 2011
This company is "First Class"

I bought a very expensive item for myself.
After previously returning another item.
They are spot on with products, prices, delivery & returns.
I have no problem recommending this company to anyone.
I have used them a few times and only had good experiences, the way internet shopping should be done.
Keep up the First Class work.

Date of experience: December 22, 2013
RU
1 review
1 helpful vote
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The First Class Watches is very professional, well organized and client-oriented company with very flexible price discounting. I ordered watches on 18 Nov 2013 and had notification about my order after half of hour since I have put "submit". I live so far from UK but my order was delivered within three week - it is extremely fast for Russia. The First Class Watches team supported me during whole time of shipment and I knew about the order status at each moment. I would like to recommend this company due to their honesty, accuracy and responsibility. I will exactly order the next watches in The First Class Watches.

Date of experience: December 13, 2013
GB
1 review
1 helpful vote
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It was easy
December 6, 2013

It was easy. I did it by telephone. The guy at the other end was courteous and obliging. Everything he said was correct and a lovely watch delivered on time!

Date of experience: December 6, 2013
Germany
1 review
1 helpful vote
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I recently received watch from firstclasswatches.co.uk.
I am really pleased with it! I am also very pleased with the service received from The First Class Watches. They have an excellent selection.
Delivery was very quick (to Ukraine) and item was very good packaged with genuine box. I will definitely use firstclasswatches.co.uk again.
Thank you.

Date of experience: November 28, 2013
GB
1 review
1 helpful vote
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I decided to order a watch at 3:30 pm on Monday. At 2:00 pm the next day the watch was delivered. Everything about the transaction was simple and straightforward. The only downside was I missed applying for the 6% discount because I did not read the website properly. My fault entirely, next time I'll be more careful. I'd recommend First Class Watches to anyone.

Date of experience: November 14, 2013
GB
1 review
1 helpful vote
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Having being a little skeptical of purchasing a watch off a company i had never heard of just a website i came across after a Google search. I wasn't 100% convinced especially with such a low price tag in comparison to rival websites with a total saving of £57. I even tried using the "Make us an offer!" option which saved me an extra few pounds. I did some research on the website and found it has fantastic reviews not only for their watches but for the fantastic after sales service you receive. I also noticed they had their own shop, along with a land line number which also put me at ease. Having said all this i decided to bite the bullet and purchased the watch. Not long after i did this the email updates started coming in which keeps you up to date with all the relevant delivery information which is a courier so it made it easy for me to contact them direct so i could get the parcel left with a neighbor. I received the watch and it was very well packaged which is always a good start. The watch comes in a nice simple white box with the rotary logo on the front. Inside the box is the flip open casing which contains the watch. The casing is of a high quality which the rotary logo again on the top and on a cushioning pad inside the back of the box. Included in the box is the instructions which are small, simple and easy to follow, a lifetime guarantee card which has been stamped by first class watches along with the date of purchase and finally the watch which is on a cushion pad as you can see in my picture. The watch itself is truly beautiful. Made from which looks to me like top quality stainless steel and a real leather strap which looks like it will last a very long time. The watch feels great on the wrist and it truly looks the part. With it being a skeleton style watch you can see all the inner workings of it which amazes me every time i look at it. Its not the kind of watch you would wear everyday more of something you would save for those special occasions. To sum it all up a fantastic watch great customer service which such a great price tag very impressed and highly recommenced to all.

Date of experience: June 2, 2013

From the business

Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.


firstclasswatches.co.uk
Founded in 2005
KENILWORTH, Warwickshire, United Kingdom