website thubmnail of Fetch Rewards
How would you rate Fetch Rewards?
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California
1 review
0 helpful votes
Follow Marian M.
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I have saved my points for over a year and when I redeemed my points for gift cards, they said pending and deducted my points without reward cards. This is the second time I've been scammed

Date of experience: February 27, 2025
New Jersey
1 review
0 helpful votes
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Bad site
December 7, 2024

Scanned receipts got up ******* for a walmart card then they accuse me of violating their terms by saying I scanned other people's instacart.i shop in store they approved then the scammers took my points

Date of experience: December 7, 2024
Georgia
1 review
0 helpful votes
Follow Lisa M.
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Don't waste your time on Fetch Rewards! They are frauds, scammers, and liars! They will steal your points and give no reward then try and justify it by saying you may have violated their policy with your submissions. All you do is scan receipts! They don't even have a customer service number you can talk to someone it is stupid bots! The only reason I gave them a 1 rating is because it would not let me give them a big fat zero!

Date of experience: September 11, 2024
Florida
1 review
1 helpful vote
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Not worth it
March 9, 2024

A lot of the offers require multi-tier requirements to obtain the points. When asking fetch customer service for resolution one finds great resistance.

The offers are not for healthy food but rather major support for the multi-national corporations which have provided less than healthy alternatives.

Stay far away from these less than desirable charlatans. Your blood pressure will thank you.

I would give them zero stars if it was a choice.

Date of experience: March 9, 2024
Michigan
2 reviews
0 helpful votes
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Fetch is solid
January 21, 2024

In 2 years I've earned $100 in Amazon credit. Not a lot but little work involved. Missing pts resolved quickly. They shouldn't have dropped the spin game. It was fun. I don't like their replacement. Overall good site.

Date of experience: January 20, 2024
Kentucky
1 review
0 helpful votes
Follow Kathy D.
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Started out being a great way to earn rewards. But once you start earning them and submitting mega points for their products they start denying your claims. Saying that you're breaking the rules. Bought several of their items from 1000 to 3,000 points and they denied them even though my name was on the credit card!

Date of experience: January 23, 2024
Maryland
1 review
0 helpful votes
Follow Lisa D.
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They deducted my points and also cancelled my rewards for no reason. Also I noticed, whenever I try to redeem more points for receipt, they don't accept it and cancel it. Only small points are accepted. Also for few products, I never received the rewards.
Its not worth spending a lot of time on the app including the games.

Date of experience: June 23, 2024
Minnesota
1 review
1 helpful vote
Follow Susan H.
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Have been using fetch for awhile now and it was a pretty good deal until they decided to make u play childish games to earn points. Without the games you aren't going to get much in points or rewards. I broke down and played one game and was awarded nothing in points. I complained and they gave me about 1000 points and told me it "may" not have been one of their games? I got it from their site. I also referred a friend to them and now she's not liking it much either. The strange thing is she says she can spin for points? But I am not able to spin. No idea about this app anymore so I am now done with them. For all the receipts I have scanned I received a 25 dollar gift card for Amazon. Lol, definitely not worth it anymore.

Date of experience: March 27, 2024
Louisiana
1 review
1 helpful vote
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Fetch rewards summary
February 17, 2024

I think the app is a scam being it doesn't allow me to spin the wheel nor does it let me add up the points half of the time it asks me for dates now if it does that I do not enter it bc I assume it is an old receipt. Other times it accepts the same receipt if I try agian later. I feel it's a scam and from china

Date of experience: February 17, 2024
Texas
1 review
0 helpful votes
Follow Lisa C.
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I purchased 1 item from Amazon.com and 2 items from Costco.com. I purchased the following items and should have gotten the following points: 3 count Tide to Go Pens and received 1000 points, Dove Deep Moisture 3 count Body Wash and received 3500 points, and Dawn Platium Advanced Power liquid Dish Soap and received 2000 points. I only received 25 for each. I contacted them for help explaining the issue and took pics of the receipt and products. After going back and for with them about 6 times, they said sorry we are not set up for eReceipts from Costco.com and not sure why the Amazon receipt isn't scanning. Needless to say, they haven't bothered to fix the issue at hand. I feel this should have been corrected and cleared up on there end. Customer Service is not helpful. I do not recommend this company.

Date of experience: February 15, 2024
Pennsylvania
1 review
0 helpful votes
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Cancelling account
January 25, 2024

I recently had online purchases and ended up returning items. They froze my account and deactivated it. When contacting support for an explanation they told me about my returns and that I violated their terms and immediately deactivated my account with no chance of getting my account back.

Date of experience: January 25, 2024
Tennessee
2 reviews
8 helpful votes
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Fetch use to be a decent app but (NOT) anymore! It's a (waste of time)! When your tracking for a reward they don't even calculate the correct total for the items that you purchased. Colgate 360 toothbrush refill with the handle 9.97 + Colgate max fresh toothpaste 3.96 = 13.93 plus taxes. (Their) calculation is 7.92 towards that 14.00 offer (which should be.07 to complete the offer) and their calculation for spending 8.00 is you still need.08(which should be completed and 5.93 over) what a fluffing joke! You submit a ticket and they still do NOT correct the problem! What is the fluffing problem Fetch Rewards? Have you lost your mind? It also takes (FOREVER) to get enough points to cash out for a gift card! They don't even offer PayPal as a pay option!

Date of experience: November 16, 2023
New Jersey
1 review
9 helpful votes
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Fetch advertisement to use Chewy
April 25, 2023

I tried to submit info from Chewy but Chewy didn't give a receipt. If you purchase items for total amount over $50 you would receive 5000 points. I spent over $86. Submitted all the info that Chewy gave me but only received 25 points. Made attempts to explain the problem but informed to contact another section of Fetch. Way to much of a hassle. Very poor with there promotions.

Date of experience: April 25, 2023
New Mexico
1 review
12 helpful votes
Follow Carol W.
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I purchased Scott towels, which had a 10 point per dollar bonus. I spent $156.58 so I should have received 1565 point but was given 271 point. I contacted Help several times and they obviously can't do math. They assured me the amount was correct. "Fuzzy Math"

Date of experience: June 29, 2023
Georgia
2 reviews
2 helpful votes
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I Enjoy Racking In Points
June 9, 2021

I enjoy scanning my receipts on my every day purchases. They have help to buy groceries and household goods when money was a little tight. I was able to take my points and transfer them into gift cards for me to purchase items that was needed for my home. The bonus points and offers are awesome. This app is very helpful.

Date of experience: June 7, 2021
New Hampshire
1 review
8 helpful votes
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Poor customer service
August 19, 2023

I had 2,000 bonus missing from a receipt in past 2 weeks. I sent a request to reconsider and provided all the info including the date and that it was over 3 days old. They wrote back saying they wanted to help resolve and would I provide the same info again. I searched for 30 minutes to find and send a copy of the original receipt that showed the exact same info I already told them. They immediately responded that it was over 3 days old and rejected my request. I'm wondering if it was a person that did not really read my original inquiry or dumb AI. Either way they did not need to waste my time with a needless request. And, frankly, this site requires a lot on time and energy for minimal return.

Date of experience: August 19, 2023
Mississippi
1 review
15 helpful votes
Follow Marion W.
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Beginning of May 2023 I tried to cash in a digital visa card. It didn't work. Karma is coming towards them. Don't waste your time here. They are very articulate and friendly in an email but never solve a problem. I gave one star as a rating. Unfortunately it is impossible to give zero stars.

Date of experience: May 9, 2023
Georgia
1 review
13 helpful votes
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Rewards Removed
December 5, 2022

I've been a member for 17 months. Now that I am nearing 50,000 points they remove all options to spend my rewards on except the T shirts that say "Fetch" on them. Really feel that is unfair. Not a happy camper.

Date of experience: December 5, 2022
Texas
1 review
15 helpful votes
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Rewards
January 11, 2023

I was not informed that I would lose my points if I did not use it in a certain time I will not be recommending this to anyone else ever they don't even deserve one store. I work very hard but my point and then you took them without even communicating with me. There's no way to speak with you guys, so I'm gonna let the Public know not to download your app

Date of experience: January 11, 2023
Michigan
1 review
7 helpful votes
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I'm done.
March 16, 2023

This was great at first. We would save until 50,000 to get an Amazon card a couple times a year. Now that we saved, it requires alot more points. Scrolled and most everything is higher points now. NOPE. I'm out.

Date of experience: March 16, 2023

Overview

Fetch Rewards has a rating of 1.2 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fetch Rewards most frequently mention gift card, customer service and enough points. Fetch Rewards ranks 193rd among Grocery sites.

service
57
value
56
shipping
29
returns
28
quality
44