I have, Today, called twice and still no call back. I have other times tried to call and request a call back and NEVER get a call back. My order is on hold for some unknown reason, and I cannot get an answer. Stay away if you might need service. Customer service is not part of their business.
Lifetime warranty? How about no! I asked for a simple repair and they never responded to my simple repair request. I work for the largest LEO agency in California and I'll be sure to tell everyone to not buy this product EVER! Too bad, it was a fun light until it FAILED. Surefire or Streamlight now I guess.
I recently purchased two Very expensive head lights. HM65R+EO1 V2.0
I asked for no repacks or opened boxes, they were to be gifts. When they arrived one box was ripped apart and the item was played with and put back in box. I am very angry because I told them no open boxes. I sent them a email explaining that I'm totally disabled and now I have to drag my body out to ship backed and I know longer wanted their products. Customer services will not respond. Fenix just another company doing business in China screwing the American people.
The people saying that Fenix reliability sucks are full of it! These are so e of the best made heavy duty lights on the market! Im sitting here holding my TK20r and this thing is stout and built like a brick s--thouse! The tubing is thicker than anything Nitecore or Thrunite make and the duel rear switches is awesome engineering and Fenix also has the best responsive switches in the game! They are no higher priced than Nitecore or Acebeam! I have five of their torches and there still working without a hitch! Please STOP slandering this companys name! FENIX FOR LIFE!
I am a long time Wildlife Control Agent in the State of Maine. I utilize lighting as an integral part of my job, dealing with Dangerous or sick animals. Flashlights to me are like a firearm to a Law enforcement officer. Recently after using my RC 40 light for about 5 or 6 years it stopped working. This product cost me over $300 to buy locally and was sold with a life time warranty. When contacting the company,because I bought the light at Willeys sporting goods in Ellsworth Maine and NOT directly from them, THEY TOLD ME NO WARRENTY, NOT EVEN ANY PARTS TO EVEN PURCHASE.
I feel FENIX falsely led me to have far more confidence in their product than was warranted at the price! Very dissapointed and concerned. Having to spend that much n money I would recommend folks to look at Streamlight instead of Fenix. Fenix just DOES NOT BACK UP THERE PRODUCTS.
BEWARE! I contacted the company but Fenix store will only let you return a battery within 15 days! Now I'm stuck with a battery I'll never use.
Kathleen,
While it is true that our standard policy states that we only allow returns within 15 days (except in the case of defective products), we are more than happy to make reasonable exceptions when we can. However, you purchased this battery on 9/14 and tried to return it on 11/4. This is nearly 2 months later. We are not able to accept a return of a product that you have had in your possession for 2 months. If you need further assistance in the future we are more than happy to help. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven,
We are very sorry for this experience that you've had. It was likely a mistake on the part of our shipping department. We do have Open Box products but you definitely should not have received one if you purchased a new item! Please reach out to our customer service team at the link below for help with a resolution.
https://www.fenix-store.com/contact-us/