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Steven S.

  • 1 Review
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Experience: Home & Garden, Hobbies & Interests

Member since December 2020

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1 Review by Steven

12/5/20

I recently purchased two Very expensive head lights. HM65R+EO1 V2.0
I asked for no repacks or opened boxes, they were to be gifts. When they arrived one box was ripped apart and the item was played with and put back in box. I am very angry because I told them no open boxes. I sent them a email explaining that I'm totally disabled and now I have to drag my body out to ship backed and I know longer wanted their products. Customer services will not respond. Fenix just another company doing business in China screwing the American people.

jacobo81
Jacob O. – Fenix Rep

Steven,
We are very sorry for this experience that you've had. It was likely a mistake on the part of our shipping department. We do have Open Box products but you definitely should not have received one if you purchased a new item! Please reach out to our customer service team at the link below for help with a resolution.

https://www.fenix-store.com/contact-us/

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