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Kathleen K.

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1 Review by Kathleen

Fenix

  • Fenix

“BEWARE!”
11/29/20

BEWARE! I contacted the company but Fenix store will only let you return a battery within 15 days! Now I'm stuck with a battery I'll never use.

Fenix product 0
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Helpful  (2)
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Jacob O. – Fenix Rep

Kathleen,
While it is true that our standard policy states that we only allow returns within 15 days (except in the case of defective products), we are more than happy to make reasonable exceptions when we can. However, you purchased this battery on 9/14 and tried to return it on 11/4. This is nearly 2 months later. We are not able to accept a return of a product that you have had in your possession for 2 months. If you need further assistance in the future we are more than happy to help. Have a great day!

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