FatWallet

Their website clearly states that they cannot respond to missing inquires until 14 days have expired. I waited the required 14 days and submitted a request to review a missing transaction. The website provided clear instructions regarding what information was needed for them to investigate and said I should hear from them within one business day. Since it was a Saturday, I wasn't expecting a response until Monday at the very earliest. However, Marge resolved my issue to my satisfaction within three hours! Wow! I never would have expected such stellar service in such a prompt manner! Amazing!

I easily find everything I need in one place and at the right moment. Their emails help be be in touch with the latest offers and save on whatever I need. This is great!
Thank you for creating such a good website!

I've spent thousands of dollars through FatWallet in the past year or more. In my experience, they are terrible at paying up. Most of the purchases do not register cashback. I always use a fresh window of a browser that's currently not open, always log in before finding the store on FW, and use as few clicks as possible to avoid glitches. The only store that has been consistent on registering purchases is NewEgg. EVERY other store (Adidas, Rakuten, Maidenform, Dell Business, many other large online retailers) does not register. I have to manually submit a ticket. After waiting for 3+ months they often reject the request because the merchant "didn't submit" information they needed to make the decision. So much money wasted that I could've got back through other incentives. I would not recommend FW. Don't waste your time.

I get a lot of cash back from them. What I do is login into the website where I want to make a purchase, e.g. West Elm. Once I'm ready to check out at West Elm, I open fat wallet and log in. I click on West Elm through Fat Wallet, which opens a new browser tab at West Elm and keeps everything in my shopping cart. Then I close the old West Elm tab, keep the Fatwallet tab open, and check out at the new West Elm tab. That works. I think if you keep the tab open too long or close the fat wallet tab you might not get your rebates. Good luck!

Excellent site for bargain hunters, with coupons, hot deals from around the web, all manner of freebies and a very active user forum with live and up to date information. Offers are generally current and relevant, and just the "free stuff" pages of the forum could keep you busy for an hour.

Recommended especially if you're broke and looking for a free sample of coffee or a free spittoon (no, honestly, found in the freebies section at the time of writing) or don't mind doing a free survey for a gift card or two, but also worth looking at before you spend real money on something more substantial. Always plenty to see here and a good site to bookmark.

The site is flooded with spam and bad deals. It used to be such that only truly hot deals were posted, but now many postings are for expired offers, offers with negligible value and self-serving, self-promoting "offers" for those whose sole purpose in posting is to get "badges" of dubious merit.

More recently, the site underwent an "upgrade," and fatwallet's own review pages on the botched upgrade were negative from the start. The fatwallet website editor is still flawed, and complained about often, and has not been fully fixed.

The site owners were in some sort of dispute with their former home state and belligerently left the state for another. They also refuse to discuss how they make money, how they are compensated and how many of their "offers" and deals contain kickbacks. Their rating system used to be fair and subjective, but now they require one to give a reason for a negative review and they are known for banning those who give negative reviews to any offers for any reason -- including common and self-evident ones like not a deal based on price or a bad merchant reputation.

Don't waste you time for a few potential pennies you may get back from a big purchase made through this site --- the site is so poorly managed and operated that you will receive nagging emails from the site itself wanting to know if your pennies ever arrived. It can take many weeks or months to receive anything.

Stick to better sites with objective ratings and you will do much better.

I love fatwallet.com. This company has heart and soul. More specifically, after having all my accounts hacked and drained I went over to fatwallet to request payment for the $10 I had in my account. Drained from my PayPal account in addition to both bank accounts.To my utter dismay and disbelief, not only did this thief drain both of my bank accounts in addition to my PayPal accounts but to add insult to injury they had substituted their PayPal address in place of mine anywhere that I was paid for work or received cashback.

All it took was them finally gaining access to my email and the rest is history. After noticing this, of course I was devastated. So I started the arduous task of contacting every company that was paying this criminal instead of me. To my surprise, fatwallet.com called me back right away and went even further by crediting my account with $20 which I desperately needed at that time.

I love fatwallet. However, I did not feel this way at the time after realizing that I had to leave a message in order to have someone call me back. I really thought they were a scam too and was not too nice in my message which entailed accusations of them being a scam to some degree. To my surprise, they were kind and quick to fix my account and boost my spirits at such a low point. I never expected such great treatment after leaving a couple less than kind messages and truly felt embarrassed for my behavior towards such a great company.

Since they were bought by ebates they are only interested in deals from their sponsers. To prove my point you just have to look at the promotion they are currently running where you get a free t-shirt if you post a deal by one of their sponsers. They don't care about real deals anymore, only deals that make THEM money (referal money kicked back to them). Deals are now poor or late after having been posted at another board hours earlier (They even give credit to other boards for the posts, why not just go to the other boards?). They favor a few posters and don't apply the posting rules to them so it has become a very poor site for people to post at and the board reflects this. Not what they used to be and going downhill from there Look at all the reviews of this place (here and other review sites) and you will see almost all negative reviews for 2012 since the changes

Fatwallet no longer offers cash back as a shopping portal, so the only "value" is through the forums. With each successive buyout/merger, now owned by Rakuten (formerly buy.com), the management has become increasingly more involved in the forums. At one time Fatwallet was a great place to find deals and tips on a daily basis. Deals can still be found, but the signal-to-noise ratio is much higher. FW staff intrude in the forums with staff-promoted deals. FW is much more heavy-handed in the moderation of the forums, and the moderation is very uneven and unfairly administered. Silly badges and worthless status contests have encouraged users to post quantity over quality. Overall, the quality is pretty mediocre compared to what it once was. Most alarmingly, if one doesn't "toe the company line" and questions the arbitrary, inconsistent, and silly "rainbows and unicorns" artificial sense of community, one can expect to be singled out. Two forum moderators in particular, with usernames Virgil27 and Nellium have behaved so rudely unprofessional to me it's disgusting. They should be fired. Though, I expect it all trickles down from the top. Fatwallet is what it is. It will never be the gem it once was and sadly, it looks to continue to decline.