FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,091

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,051
shipping
245
quality
12,369
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139,233 reviews

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New Hampshire
1 review
0 helpful votes
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Great packing
April 26, 2021

Very impressed with the packing job. 2 trees per box, root container wrapped in plastic so no spills, no mess.

Date of experience: April 22, 2021
Louisiana
1 review
0 helpful votes
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Excellent
April 22, 2021

I do not have a green thumb but after receiving my banana trees ( a little disheveled from the package handler) I wasn't sure if I would have luck growing them. It's been 3 or 4 weeks and I am seeing new leaf growth.

Date of experience: April 22, 2021
Colorado
1 review
0 helpful votes
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Beautiful Plants
April 22, 2021

Fast Growing Trees had the plants that I wanted that are suitable for my area and growing conditions at a reasonable price. The Reliance Peach arrived in spectacular condition, as did one of the blackberries. Another blackberry arrived in sad condition, but I have spoken with a customer service representative, and I will be sending photos of the bush for them to determine if it can be planted and nursed back or if it should be replaced. This is great service, and I appreciate the warranty as well.

Date of experience: April 22, 2021
Illinois
1 review
0 helpful votes
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. Excellent plants
April 22, 2021

Easy to order and fast, reliable deliver. Excellent plants.

Date of experience: April 22, 2021
Ohio
1 review
7 helpful votes
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Not sure yet
April 23, 2021

When I got the tree I was shocked. It was literally a stick with a big root ball. But I planted it and sent customer service an email expressing my concerns. I've NEVER HEARD BACK. That annoys me somewhat. So far I still have a stick but I can see little TEENY green branches starting (I can't even call it a nub lol). Then here in Ohio we got a late snow and below freezing temps 3 nights in a row. So I'll reserve judgement until it gets warm again.

Date of experience: April 22, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Oregon
1 review
0 helpful votes
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Package was packed extremely well.
April 22, 2021

Very nice plants. Well taken care of. Packaging was secure so no damage

Date of experience: April 22, 2021
Virginia
1 review
0 helpful votes
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The tree length was less
April 22, 2021

Emerald Green, which was ordered was of height 3 to 4 feet. However except for couples of the delivered items every other items were less than 3 feet.

Date of experience: April 22, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer assistance!

Virginia
1 review
0 helpful votes
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Pet Friendly Finds
April 22, 2021

Very appreciated new house gift shipped to a distant relative

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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Excellent customer service!
April 22, 2021

Quick and easy replacement of one of the bushes we ordered.

Date of experience: April 22, 2021
Tennessee
2 reviews
0 helpful votes
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In the fence
April 22, 2021

One of three is not looking or doing well, all came in bone dry. I contacted customer service and the people were great but if shipping stress is a problem with plants it should be noted in the enclosed documents or on the website. I am waiting to see if the plant springs back or not. It looks worse than anything I have purchased from local store/nursery. I really was hopeful but I am on the fence if I will use or recommend them.

Date of experience: April 22, 2021
Pennsylvania
1 review
0 helpful votes
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Satified customer
April 22, 2021

Trees were delivered on time and very healthy. This is my second year buying trees from Fast Growing Trees and very satisfied with the and product.

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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Second order disappointed
April 22, 2021

Prior order I did was great. I ordered 2 10-packs of trees on a second order. 10 were pretty good. 2 were missing altogether from the order (shortchanged 2).
Half the order looked really small and pretty shabby. I called to say my order was 2 trees short and wanted to add the insurance at the time of delivery as half the trees were not very healthy looking. I was surprised for them to tell me the insurance would now cost twice as much, despite the trees just arriving. When I explained I wanted to add the insurance because I was disappointed in how half the trees looked, the custom service rep just ignored me. Not happy with this second experience with the company.

Date of experience: April 22, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

South Carolina
1 review
0 helpful votes
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Trees look good when arrived
April 22, 2021

Fast service I was well pleased. The trees were healthy and mature

Date of experience: April 22, 2021
Michigan
2 reviews
0 helpful votes
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Honey Crisp Trees
April 22, 2021

Well packed and ready to plant. Ok

**************

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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My order has two main products. The first one I received and it was great. The second I received a communication saying that was not available and options for replacement. I answer back, I sent 3 emails already and I have no answers about the rest of my order, if I'll receive something or even when I'll receive what. This lack of communication is terrible. I want an update and I can't get it.

Date of experience: April 22, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer some assistance.

New York
1 review
0 helpful votes
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Beautiful plants!
April 22, 2021

I order 4 plants. They all showed up doing well and 1 week later they are thriving

Date of experience: April 22, 2021
Tennessee
1 review
0 helpful votes
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Fig tree and coffee plants
April 22, 2021

The fig tree came intact, despite being left with all the plants upside down and on top of each other by the shipping co. The plants had been well packaged. On the large coffee plant every leaf had brown edges and tips and didn't look good. I was disappointed. Am waiting to see if I can trim the brown back after new leaves grow in. The small coffee plant looks much smaller than I had imagined. Will take several years to branch out.

Date of experience: April 22, 2021
New Jersey
1 review
0 helpful votes
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2 dead thuje i cant seem to get anyone to help

1 dead poplar it died about 1 month after it was planted by professional landscapers

Date of experience: April 22, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further!

Virginia
1 review
0 helpful votes
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1st Internet Tree Order
April 22, 2021

Arrived quickly, packaged well, complete instructions. After 2 weeks in a pot, planted outdoors, holding up well. Only wish it was a little larger/ more mature (bought large size) for the money but is a good value for this distinctive Korean Lilac tree.

Date of experience: April 22, 2021
North Carolina
1 review
0 helpful votes
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Fast Growing Trees Survey
April 22, 2021

We would have liked to have been able to pick up our plants directly at the store. You are less than 7 miles from Steele Creek and we had to wait 3 days for delivery. The Rhododendron is blossoming beautifully, but the 4 Lilac bushes look frail after 19 days.

Date of experience: April 22, 2021