On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Trees were delivered but were stood up against house when clearly marked to lay flat. Both root balls were spilling out into the box. Hopefully they live.
Tree came very well packaged, healthy. Look forward to more trees in the future.
The Banana tree arrived in poor shape, the leaves had turn black
We are so very sorry to hear this and are reaching out privately to assist you further.
Terrible products wrong description and misrepresentation of facts
We are so very sorry to hear this and are reaching out privately to assist you further.
Fast shipping, great trees! These were bigger than I expected and best mail order trees I've ever seen!
Ordered 2 pear trees, 2 mulberry trees, and 2 peach trees for almost $700. Was charged extra for shipping anyway even though I broke the $179 for free shipping. Also paid $5 a bag for 6 little tiny 2 ounce root rocket brown powder. One peach tree arrived about as dead as a tree can be. It had brittle branches, failed the scratch test and was brown to gray on the outside and white dead wood on the inside Tiny root ball had no small roots protruding and was loose in a burlap bag. Tree cost $119 for a 5 foot dead stick plus $7.99 for extra shipping. Called customer service to have another sent. Got an exact like the first "DEAD STICK for a tree. I was very upset. Wanted my money back and they offered store credit. I sent over 6 emails with pictures and a long story of my experience just to get this done. Emails took days to be returned. Asked for manager to call me. I could go on and on but my experience with them has been terrible. Tried to get customer service to talk to whoever is shipping dead trees. Excuses all along the way. After my two dead trees came to me, I see on their website that the tree is now out of stock. Apparently I got the last two dead trees. Two weeks later, new trees show up on website under "new arrivals". They wouldn't send me a 6-7 foot tree without me ordering it on their website and wanted to charge me extra shipping again. I asked them to do it on the phone while I was talking to them. They said I had to do it. I felt like a number and they didn't care one bit. These trees are more than double similar grafted trees that I've found already elsewhere. There is WAY more headache and detail to this long story but I'm just too tired of dealing with people that could care less. Steer clear of this website for your own sanity. They also contradict their own website when you ask a technical question.
We are so terribly sorry to hear this and please let us know if there is anything further we can do to help. We do not want you to feel like a number and if you were to need anything at all, please please do not hesitate to make us aware.
Order came later than expected, but plants looked pretty good. The strawberry hanging planter was supposed to have flower in it. There were no flowers when I received. I planted right away in larger hanging planter with very good soil and worm compost and the flower are beginning to come back a little. Wisteria looks healthy and is already blooming.
I bought one mango tree and one Avocado tree
The mango tree arrived broken
The Avocado tree was decent (it came on one piece but the leaves looked very week
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I ordered 2 Star Jasmine plants. They arrived very quickly. They were packaged well, no soil had fallen out into the box and the soil was moist. The instructions were simple and clear. The plants looked very healthy and were a nice size. It's been 3 weeks now; I've transplanted them into pots and they're already flowering. I am very pleased with this company. Customer service is polite and helpful.
I ordered a 5-6 foot Rose of Sharon tree to be delivered to my brother-in-law. It was supposed to be shipped out the week of April 10th. It's April 27th today. I signed up for text updates. I haven't heard anything and the tree still hasn't been delivered. I emailed the company and I am waiting for a response.
We are so very sorry to hear this and are reaching out privately to assist you further.
Our trees came quickly & were packaged well. Unfortunately the delivery guys didn't read the large, bold print saying to lie package down. One of them is a little rough but seem to be doing well once planted.
Trees look like they shifted during shipping. Some of them are bent over at the bottom and cannot stand up straight. Tips of new trees are browning.
There was some confusion with delivery which turned out to be the carrier's issue. When I contacted customer service, they were professional and helpful. Plant seems to be having a rough time after transplanting. We'll see how it goes
Very satisfied when arrived. Planted next day. Been cold and windy turning them a little brown
We received trees quickly, packaged safely as ordered. There has been a delay in being able to plant yet. Keeping pots watered and protecting from below freezing temps for past 2 weeks. Will be planting our 20 trees as soon as water hook-up is possible.
The customer service is excellent and the products arrived packaged properly and in great shape. Excellent plants ready to go!
New growth long and tender. Suffered initially from high winds. Seems to be recovering slowly.
Very pleased with service. Prompt delivery of healthy well packaged plant.
I have bought trees from this company three times and each time the trees I received were in fantastic shape. They have great products.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
We are so very sorry to hear this and are reaching out privately to assist you further!