FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,101

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,052
shipping
245
quality
12,369
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Pennsylvania
1 review
0 helpful votes
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Poplar
April 28, 2021

Trees were delivered but were stood up against house when clearly marked to lay flat. Both root balls were spilling out into the box. Hopefully they live.

Date of experience: April 28, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further!

Washington
1 review
0 helpful votes
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Avocado tree
April 28, 2021

Tree came very well packaged, healthy. Look forward to more trees in the future.

Date of experience: April 28, 2021
Pennsylvania
1 review
0 helpful votes
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The Banana tree arrived in poor shape, the leaves had turn black

Date of experience: April 27, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Illinois
1 review
0 helpful votes
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Terrible
April 28, 2021

Terrible products wrong description and misrepresentation of facts

Date of experience: April 27, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Arkansas
1 review
0 helpful votes
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Fast shipping, great trees! These were bigger than I expected and best mail order trees I've ever seen!

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
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Ordered 2 pear trees, 2 mulberry trees, and 2 peach trees for almost $700. Was charged extra for shipping anyway even though I broke the $179 for free shipping. Also paid $5 a bag for 6 little tiny 2 ounce root rocket brown powder. One peach tree arrived about as dead as a tree can be. It had brittle branches, failed the scratch test and was brown to gray on the outside and white dead wood on the inside Tiny root ball had no small roots protruding and was loose in a burlap bag. Tree cost $119 for a 5 foot dead stick plus $7.99 for extra shipping. Called customer service to have another sent. Got an exact like the first "DEAD STICK for a tree. I was very upset. Wanted my money back and they offered store credit. I sent over 6 emails with pictures and a long story of my experience just to get this done. Emails took days to be returned. Asked for manager to call me. I could go on and on but my experience with them has been terrible. Tried to get customer service to talk to whoever is shipping dead trees. Excuses all along the way. After my two dead trees came to me, I see on their website that the tree is now out of stock. Apparently I got the last two dead trees. Two weeks later, new trees show up on website under "new arrivals". They wouldn't send me a 6-7 foot tree without me ordering it on their website and wanted to charge me extra shipping again. I asked them to do it on the phone while I was talking to them. They said I had to do it. I felt like a number and they didn't care one bit. These trees are more than double similar grafted trees that I've found already elsewhere. There is WAY more headache and detail to this long story but I'm just too tired of dealing with people that could care less. Steer clear of this website for your own sanity. They also contradict their own website when you ask a technical question.

Date of experience: April 27, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so terribly sorry to hear this and please let us know if there is anything further we can do to help. We do not want you to feel like a number and if you were to need anything at all, please please do not hesitate to make us aware.

Ohio
1 review
0 helpful votes
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Review
April 27, 2021

Difficult to remove the plastic container from the root ball.

Date of experience: April 27, 2021
California
1 review
0 helpful votes
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Wisteria and strawberries
April 27, 2021

Order came later than expected, but plants looked pretty good. The strawberry hanging planter was supposed to have flower in it. There were no flowers when I received. I planted right away in larger hanging planter with very good soil and worm compost and the flower are beginning to come back a little. Wisteria looks healthy and is already blooming.

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
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One out of two trees
April 28, 2021

I bought one mango tree and one Avocado tree
The mango tree arrived broken
The Avocado tree was decent (it came on one piece but the leaves looked very week

Date of experience: April 27, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Star Jasmine
April 27, 2021

I ordered 2 Star Jasmine plants. They arrived very quickly. They were packaged well, no soil had fallen out into the box and the soil was moist. The instructions were simple and clear. The plants looked very healthy and were a nice size. It's been 3 weeks now; I've transplanted them into pots and they're already flowering. I am very pleased with this company. Customer service is polite and helpful.

Date of experience: April 27, 2021
Wisconsin
1 review
0 helpful votes
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Still waiting!
April 28, 2021

I ordered a 5-6 foot Rose of Sharon tree to be delivered to my brother-in-law. It was supposed to be shipped out the week of April 10th. It's April 27th today. I signed up for text updates. I haven't heard anything and the tree still hasn't been delivered. I emailed the company and I am waiting for a response.

Date of experience: April 27, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Ohio
1 review
0 helpful votes
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So far, so good!
April 27, 2021

Our trees came quickly & were packaged well. Unfortunately the delivery guys didn't read the large, bold print saying to lie package down. One of them is a little rough but seem to be doing well once planted.

Date of experience: April 27, 2021
Illinois
1 review
0 helpful votes
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Trees not packaged well
May 27, 2021

Trees look like they shifted during shipping. Some of them are bent over at the bottom and cannot stand up straight. Tips of new trees are browning.

Date of experience: April 27, 2021
New York
1 review
0 helpful votes
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Easy with great customer service
April 27, 2021

There was some confusion with delivery which turned out to be the carrier's issue. When I contacted customer service, they were professional and helpful. Plant seems to be having a rough time after transplanting. We'll see how it goes

Date of experience: April 27, 2021
Nebraska
1 review
0 helpful votes
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Thuja in Illinois
April 27, 2021

Very satisfied when arrived. Planted next day. Been cold and windy turning them a little brown

Date of experience: April 27, 2021
New York
1 review
0 helpful votes
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Little green giants
April 27, 2021

We received trees quickly, packaged safely as ordered. There has been a delay in being able to plant yet. Keeping pots watered and protecting from below freezing temps for past 2 weeks. Will be planting our 20 trees as soon as water hook-up is possible.

Date of experience: April 27, 2021
Missouri
1 review
0 helpful votes
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Excellent company
April 27, 2021

The customer service is excellent and the products arrived packaged properly and in great shape. Excellent plants ready to go!

Date of experience: April 27, 2021
Canada
2 reviews
0 helpful votes
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New growth long and tender. Suffered initially from high winds. Seems to be recovering slowly.

Date of experience: April 27, 2021
New York
1 review
0 helpful votes
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Prompt delivery
April 27, 2021

Very pleased with service. Prompt delivery of healthy well packaged plant.

Date of experience: April 27, 2021
Colorado
1 review
0 helpful votes
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Great company to work with
April 27, 2021

I have bought trees from this company three times and each time the trees I received were in fantastic shape. They have great products.

Date of experience: April 27, 2021