FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,101

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,052
shipping
245
quality
12,369
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New Mexico
1 review
0 helpful votes
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Customer service
May 2, 2021

First two trees showed up broke and they swiftly sent two more

Date of experience: May 2, 2021
Mississippi
1 review
0 helpful votes
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2 apple trees and an S. Oak. Appear to be doing great. Hope we have apples Fall 2022!

Date of experience: May 2, 2021
Texas
1 review
0 helpful votes
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Very pleased!
May 2, 2021

This was my first time to place an order. I appreciate the great customer service from the very beginning. We ordered three Rose Trees for pots. One came by itself and two came in one box. The one that had both combined was smashed up and some branches were broken. I feel if might have been better to ship separately. The trees are alive and starting to produce flowers.

Date of experience: May 2, 2021
New York
1 review
0 helpful votes
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Great service!
May 2, 2021

I bought some trees at a considerably high price and realized after I bought them that I had made a mistake. I called fast growing trees and they refunded my money immediately, no questions asked, no hassle whatsoever. Great service!

Date of experience: May 2, 2021
Massachusetts
3 reviews
1 helpful vote
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One of my plants arrived looking pretty sad, so I called customer service to let them know (in case it dies). I also had a couple of questions. My first rep was new and a little clueless, but I called back and got Elvis, and he was fantastic! Very knowledgeable and helpful. Answered all my questions and noted in my account about the questionable plant.

Date of experience: May 2, 2021
California
2 reviews
0 helpful votes
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Size
June 1, 2021

I ordered the 5 gallon Areca Palm trees And the size was very much not what I expected the 3 plants I ordered where all under 12inches in size for what I paid $169.00 I could have done better at a local retailer, The packaging was also dis satisfying the plants all 3 separated from the pot and floating around inside the plastic bag

Date of experience: May 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear this. We have reached out privately to assist.

Mississippi
1 review
0 helpful votes
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I am very satisfied with the whole process. I couldn't imagine how you could send a plant in a 3 gallon container without any damage. I was very pleased with the condition of the plant and the way the plant was packaged to ensure its safe arrival. Great job all around!

Date of experience: May 2, 2021
Texas
1 review
0 helpful votes
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Trees
May 2, 2021

Great shopping experience. Pomegranate arrived looking weak so we will see.

Date of experience: May 2, 2021
New York
1 review
0 helpful votes
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Bad timing?
June 1, 2021

Hard frost- dipped into the 20's a couple of nights after we planted them. Burned the leaves. The leaves are dying and burned.
Hoping the trees recover, but they don't look great.

Date of experience: May 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Oregon
2 reviews
0 helpful votes
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Not so great customer service
May 4, 2021

I ordered a lot of trees- 4 citrus- 4 lilac 2 hydrangeas- The hydrangeas were much smaller than expected. I could have got nicer ones at my local garden center. The citrus trees were also much smaller than expected- When I wrote customer service and all they could do was tell me that the trees were fast growing! I hope so. I bought the year guarantee just in case. Not off to a great start.

Date of experience: May 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
1 review
0 helpful votes
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Quality of the plant received
June 1, 2021

The plant " Everbearing Mulberry" arrived in a poor health/ condition. I has not grown even one leaf since it's arrival. The leaves on the plant went brown and it appears that it is dead. I am hoping that it will come back to life with all the care I can give it to this plant.

Date of experience: May 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

California
1 review
0 helpful votes
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Trees were dead on arrival
May 7, 2021

My delivery was delayed by 3 days and when the trees arrived they were dead and dried out.

Date of experience: May 2, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Michigan
1 review
0 helpful votes
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Love my purchases!
May 2, 2021

I purchased a blueberry plant, apple tree and a fig tree-all came in excellent condition and are growing beautifully in porch pots!

Date of experience: May 2, 2021
Minnesota
1 review
0 helpful votes
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Not satisfied
June 1, 2021

You are asking me for a review when I have not gotten my products yet. When will I finally get them?

Date of experience: May 2, 2021
Wisconsin
1 review
0 helpful votes
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Its a crap shoot
June 1, 2021

Poor shipping, poor quality of tree shipped, exceedingly long time getting back to me to try resolve issues, on and on.

Date of experience: May 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear this. We have reached out privately to assist.

Washington
1 review
0 helpful votes
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Trees
May 2, 2021

Trees are looking a little wilted so far hope they come back to life

Date of experience: May 2, 2021
Connecticut
1 review
0 helpful votes
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Fast Courteous Service
May 2, 2021

Ordering and delivery were flawless. The trees were not as full or robust as I expected, however. Right now, they are in the ground and doing well.

Date of experience: May 2, 2021
New Hampshire
2 reviews
0 helpful votes
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Good service
May 2, 2021

Trees were delivered very quickly across country and were the represented size. However, I moisture tested the bagged soil and and it was extremely dry upon receipt and the trees were losing a lot of leaves. Planted immediately on receipt and watered until root area read between moist/wet and maintained that for ten days. It appears most of the trees will survive, but concerned that a couple trees will not make due to their condition upon arrival. The jury is still out.

Date of experience: May 2, 2021
Texas
1 review
3 helpful votes
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Called to order Nelly R Steven's holly for hedge on 6' fence. (Previous hedge froze in TX February storm). Ordered 9 plants to replace hedge. Represented on phone as 3 or 5 gallon root balls. Received 1 gallon plants about the size of pencils. Spent +-$700. Called to send back and was told at my cost to ship and 25% restock fee. I kept rather than return. Found local 5 gallon plants... 1"+ trunks for +-$40 each. Sorry I fell for this company's adds on Fox.

Date of experience: May 2, 2021
Illinois
1 review
0 helpful votes
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Loves my trees
May 2, 2021

Easy & Quick ordering, fast shipping and healthy trees very pleased with purchase peaches we're already starting when it arrived

Date of experience: May 2, 2021