FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,155

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,056
shipping
245
quality
12,369
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Florida
1 review
0 helpful votes
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Italian Cypress
May 11, 2021

Ordering was simple, trees were much smaller than advertised. Ordered 5 foot trees, 3 footers showed up... root ball was not secure and all the soil had fallen away from the roots. Trees were dry and leaves falling off.

Date of experience: May 11, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Georgia
1 review
0 helpful votes
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Poor shipping
May 11, 2021

Most trees arrived damaged, roots exposed, tops broken off.

Date of experience: May 11, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Washington
1 review
0 helpful votes
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MF Comments
May 11, 2021

I love our plants, I think they are pricey but so far worth the cost. Time will tell but very healthy!

Date of experience: May 11, 2021
Alabama
1 review
0 helpful votes
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Pleased with my purchase
May 11, 2021

I would say that this is the best live plant ever that I purchased on line.
I am very please with the product that I received.
I will definitely purchase again from Fast Growing Trees.

Date of experience: May 11, 2021
Iowa
1 review
0 helpful votes
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Amazing Plants
May 11, 2021

Plants arrived as described and healthier than I expected.

Date of experience: May 11, 2021
North Carolina
2 reviews
0 helpful votes
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Trees
May 11, 2021

Very customer friendly. The company is service-oriented. One of the trees came in a burlap bag and the roots were unstable in the bag so we hope the tree survives. The worst thing was that Fed Ex refused to bring our trees to the front porch of the house and left the boxes 3 times at the street even though our mailbox and another large sign says that deliveries should be walked to the front porch. Fed Ex drivers are purposefully not complying with the request while Amazon and UPS drivers are following the delivery direction.

Date of experience: May 11, 2021
California
1 review
0 helpful votes
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Great looking
May 11, 2021

Received my tree fast and in great condition, planted it the same day.

Date of experience: May 11, 2021
New York
1 review
0 helpful votes
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Delivery
May 11, 2021

I received the trees and a lot of them were out of the packages/pots and no root rocket was with the order and I paid for it

Date of experience: May 11, 2021
Massachusetts
1 review
0 helpful votes
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When I called I was told to senior pictures. I did. I never heard back.

Date of experience: May 11, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Ohio
1 review
0 helpful votes
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Wrong items sent
May 11, 2021

I struggled to get the correct items. Only one of four items was replaced. A discount was applied but they would not replace or refund my purchase even though they agreed the incorrect plants were sent. Very frustrating.

Date of experience: May 11, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Pennsylvania
1 review
0 helpful votes
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Dwarf lilac tree
May 11, 2021

Was so happy to find a small tree for a tight garden space at the corner of our house. Was surprised at how quickly we received our new tree. Also impressed at how well it was packaged. Detailed planting instructions came with the tree. Only been in the ground a little over a week. So far, so good.

Date of experience: May 11, 2021
New York
1 review
0 helpful votes
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Bloomerang Tree
May 11, 2021

When my tree arrived it had a top that was at a 45 degree angle w/ several large branches broken. I emailed FGT immediately and within a day they shipped me a brand new one. When it arrived it was in great condition and twice as nice as the 1st one. Thanks FGT for a great buying experience!

Date of experience: May 11, 2021
Illinois
1 review
0 helpful votes
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I was expecting the trees to have a decent root ball and not just look like twigs with a few leaves. We planted them and now I have 3 dead sticks in my yard. The hydrangeas were in pretty bad shape too but I think I can save 5 of them, the last one is pretty dead but I haven't completely given up yet.

Date of experience: May 11, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Very damaged upon arrival
May 11, 2021

2 out of 6 trees I ordered arrived damaged... one being very damaged and does not look healthy and probably won't make it. I've ordered trees from here before and have always had a great experience until now. Very disappointing

Date of experience: May 11, 2021
Virginia
1 review
0 helpful votes
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Beautiful cherry
May 11, 2021

It came fabulously packed. I planted it immediately. It's doing well. Sil only 2 ish weeks but this time next year I'll be very excited.

Date of experience: May 11, 2021
North Carolina
1 review
0 helpful votes
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Excellent customer service
May 11, 2021

I received a Muskogee Crepe myrtle. It is still dormant so I'm not too sure if it will end up being a healthy tree.

Date of experience: May 11, 2021
California
1 review
0 helpful votes
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Mango and Pomegranate seedlings came in excellent health. Customer service is world-class.

Date of experience: May 10, 2021
Florida
1 review
0 helpful votes
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Twigs
May 11, 2021

It $#*!ing sucked never would I ever buy anything from you again

Date of experience: May 10, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear how dissatisfied you are with your plants and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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My experience is very good. I was anxious for a while until I saw my plant in very goo condition. Love it!

Date of experience: May 10, 2021
New Mexico
1 review
0 helpful votes
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Mr.
May 11, 2021

Two trees from you were suckers where the main trunk was cut from the stock.

Date of experience: May 10, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.